Lobby

Reviews of Super 8 by Wyndham Muscatine

2 out of 5
Super 8 by Wyndham Muscatine
2900 N Highway 61, Muscatine, IA

Reviews

6.2
Rating 10 - Excellent. 35 out of 243 reviews" "
Rating 8 - Good. 62 out of 243 reviews" "
Rating 6 - Okay. 63 out of 243 reviews" "
Rating 4 - Poor. 49 out of 243 reviews" "
Rating 2 - Terrible. 34 out of 243 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
hotel is dated but clean staff was great. on the down side the breakfast choices where not to my liking
Stayed 3 nights in Nov 2023

10/10 Excellent

jim

Liked: Cleanliness
Stayed 3 nights in Nov 2023

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Christine, Independence

Travelled with family
Good price for a one night stay
Stayed 1 night in Sep 2023

4/10 Poor

Rafael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
One of the room’s smell’s bad
Stayed 3 nights in Aug 2023

2/10 Terrible

Dennis

Disliked: Cleanliness, property conditions & facilities
Everything was awful.
Stayed 2 nights in Jul 2023

2/10 Terrible

Billie

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Racist people Liars rude Dishonest
Stayed 3 nights in Jul 2023

6/10 Okay

Nathan

Liked: Staff & service
Needs a deep clean - chairs and carpet
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness
Unclean room
The stay was ok, but found dirty clothes (jeans, shirt and underwear) in the dresser and a used towel hanging on the back of the bathroom door. Also found what I hope were crumbs on the sheets.
Stayed 1 night in May 2023

10/10 Excellent

Steven

Stayed 1 night in Apr 2023

2/10 Terrible

Marco

Stayed 3 nights in Mar 2023

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The traffic noise was terrible. Kept up all night.
Stayed 1 night in Mar 2023

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really nice and clean hotel. I enjoyed myself with my lady.
Stayed 2 nights in Dec 2022

4/10 Poor

Lisa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

4/10 Poor

shana

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not well kept. Dirty
Stayed 1 night in Sep 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Needs work very musty smelling mold in bathroom ceiling
Stayed 1 night in Jul 2022

10/10 Excellent

Jennifer

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

DEBBIE

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not stay again
Positives: -Beds were comfortable -Air conditioner was working Negatives: -Downright GROSS -Non-smoking room, but the halls reeked of smoke and the smell filtered into our room. There were other funky smells as well. -Saw/killed two bugs in bathroom. Saw another bug on the sink, but unable to get it. -Bathroom floor and tub were just nasty. -Drill holes in the walls and furniture. -Areas of carpet were gross -Towels/washcloths were stained, so they appeared dirty. So glad it was only for one brief night!!!
Stayed 1 night in Jul 2022

2/10 Terrible

greg a

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unfriendly woman at check in,was giving a room next to the exit,door slammed everytime someone went in or out which was late in the evening or early in the morning,carpet was filthy DO NOT walk in the room barefoot,T V remote needed tape for the back panel that holds batteries in but they used an old sticker from a womans deodorant to hold instead of tape
Stayed 1 night in Jul 2022

2/10 Terrible

jason

Travelled with family
Disliked: Staff & service, property conditions & facilities
Worst place we’ve stayed! A/c was off on arrival room temp was in 80s . a/c never worked. Technician walked into room without knocking , we have kids dog etc… front desk wouldn’t give us towels , we had 2 for 4 of us in room. Odd place!! Looking for refund
Stayed 1 night in Jul 2022

10/10 Excellent

Fanny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Rooms & the Excellent Customer Service
Stayed 4 nights in Jul 2022

2/10 Terrible

Angelica

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
No elevator and there was no ground floor availability. The buttons on AC unit were broken, bathrooms could have been cleaner, and building/hallways smelled of food/spices.
Stayed 2 nights in Jun 2022

6/10 Okay

Gail

Disliked: Property conditions & facilities
Location was good for me. Rooms dark and dreary.
Stayed 1 night in Apr 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean. Quiet. Small toilets.
Friendly Staff! Clean room. I would suggest getting full size toilets in the rooms. The toilets they have are about 3/4 the size of a normal home toilet.
Stayed 3 nights in Apr 2022

6/10 Okay

Charissa

Travelled with family, Travelled with family and small children
Disliked: Amenities
Odd smell when first walking in the door..:no handicap ramp or elevator on crutches and had to climb 2 flights of stairs..nice staff
Stayed 1 night in Apr 2022

4/10 Poor

Jimmy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

4/10 Poor

Daniel

Disliked: Cleanliness, property conditions & facilities, room comfort
Mistake staying here
Room was not very clean, and smelled. Very disappointing
Stayed 1 night in Mar 2022

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First room offered had no sheets on bed, no towels in bathroom. Second room had no heat. Will not use again or recommend to others
Stayed 1 night in Feb 2022

4/10 Poor

Jamie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It was a smoked in room, it stinks so bad. There wasnt a fire alarm in the room. Overall it was bad.
Stayed 4 nights in Jan 2022

8/10 Good

Bernie

Liked: Cleanliness, staff & service, amenities
There was a weird smell in the hallways and very low water pressure from the sink. Otherwise this hotel was ok.
Stayed 3 nights in Jan 2022

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Daniel

Travelled with family
Disliked: Cleanliness
We didn't like how the tub/shower looked. We didn't want to use it.
Stayed 1 night in Nov 2021

4/10 Poor

Evelia

Disliked: Amenities, property conditions & facilities
Stayed 5 nights in Oct 2021

8/10 Good

Bradley

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Clean room at a fair price.
Stayed 1 night in Oct 2021

6/10 Okay

Lyndia

Long check in time. . Towels were threadbare. Sheet corners would not stay on bed.
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying in your car at a gas station would be cleaner and safer than this place. From the disgusting room with trash and fresh stains everywhere to the potential blood stains on the lamp shade and even the knife brandishing crazy person walking the halls this place deserves to be shut down
Stayed 3 nights in Jul 2021

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. I travel alot checking into my hotel very late almost always. In the past staff has always been rude; acting like I'm inconveniencing them. Not here! I asked for a tea bag and he set me up.
Stayed 2 nights in May 2021
Response from Rakesh on 23 May 2021
Thank you so much for your great review! I am very happy that you enjoyed your stay at our Super 8 by Wyndham and that you were pleased with our affordable rates and clean rooms. We have a wonderful housekeeping team that takes pride in their work. I hope that you will come back and visit us again soon!

4/10 Poor

Mark

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Would not stay here again
Beds noisy soft old,, toilet seat broke they tryied to fix it when it needed a new one, there fore it broke again, told someone in housekeeping no fix gave up on that. Hallways smell like old stale smoke and incense, not pleasant at all. Cont. Breakfast very sparse and lack of choice. Would have been better if the milk was in indivdual cartons, instead of gallon jug in the age of covid...
Stayed 4 nights in May 2021
Response from Rakesh on 23 May 2021
Thank you for taking the time to review your stay, we appreciate your feedback. I am genuinely sorry to hear that your stay did not meet your expectations. We strive to provide exceptional service and clean, comfortable accommodations and our guests' satisfaction is very important to us. I have also notified maintenance about the problem you experienced with the deadbolt and with the toilet seat in your original room so that they can be fixed. Thank you for bringing it to our attention. I hope you enjoy the remainder of your stay; please let front desk know if there is anything we can do for you. Thank you.

4/10 Poor

Rich, Hawthorn Woods, IL

Liked: Staff & service
Disliked: Property conditions & facilities
Bed was lumpy. Breakfast - no one was wearing masks.
Stayed 1 night in Oct 2020
Response from Rakesh on 20 Oct 2020
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

10/10 Excellent

TomE.Cooper, Columbus Ohio

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine, until I wanted to add another night, and the price was higher than my booked rate
Stayed 2 nights in Oct 2020
Response from Rakesh on 16 Oct 2020
We appreciate you taking the time to provide us with such detailed feedback about your stay. You enjoy your stay I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to ou management.

6/10 Okay

Marlys

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good
Room had a musty smell, sheets had stains. I guess you get what you pay for. :(
Stayed 1 night in Oct 2020
Response from Rakesh on 16 Oct 2020
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

2/10 Terrible

April

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
I have never been so upset. Room/linen was dirty and had hair all over. Bathroom wasn't clean. I've taken pictures to document
Stayed 1 night in Oct 2020
Response from rakesh on 4 Oct 2020
Hello, April Thank you for letting know your problem during your stay at our Super 8 Muscatine, IA . We sincerely apologize for substandard your reservation . I have discussed this situation with my housekeeper and maintenance team to ensure it is not repeated. We always offer when guest checking time if anything wrong in your room within 30 minute please let us know and we assist you. we can fix the problem or if you don't like the room we offer another room. but in case you spend the full night and you didn't inform staff your checking time was 7.14 pm If discuss with staff that time they would fix your problem right away

6/10 Okay

Verified traveller

Disliked: Room comfort
Just meh
Probably won’t stay here again. The AC in the room wasn’t working. The front desk staff was lazy and hard to understand. The housekeeping staff was pretty good though.
Stayed 1 night in Aug 2020
Response from Rakesh on 22 Sept 2020
. We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services.Thank you for your review.

10/10 Excellent

Pam, Muscatine, IA

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at another, more expensive, hotel earlier and like this one better. Better WIFI connection. Room cleaner and no odor.
Stayed 1 night in Aug 2020
Response from Rakesh on 22 Sept 2020
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

2/10 Terrible

JAMES

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor customer service
Horrible customer service, un kept bathroom, rust in shower, missing ceiling tiles
Stayed 2 nights in Aug 2020
Response from Rakesh on 22 Sept 2020
. We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to management. We do hope you give us another chance as we will definitely improve our services. Thank you for your review.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth $80/night
Stayed here while passing through. Hotel needs a good deal of work and updating. Service at the front desk was great but room was in rough shape. Wasn't worth the $80/night.
Stayed 1 night in Aug 2020
Response from Rakesh on 22 Sept 2020
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our room service and housekeeping staff didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon

4/10 Poor

amy

Travelled with family
Disliked: Property conditions & facilities
Hotel description is a LIE
Disapointed, description of rooms is a flat out lie. I booked a king suite with a couch and they tried to give me just a regular king room. Said they would bring in a roller bed they were sold out... upon re-entering the room i notice the bathtub is dirty and cracked. So he gives us a new room, one that we were supposed to have anyway, the suite with the couch, they were cleaning it as we got up there. We wait which is fine but the descrition is still a lie, it said the property has deep bathtubs and waterfall showers which is THE reason i booked this property, i wanted to relax and feel pampered. There was NOT a deep bath or waterfall shower. Very dissapointed. Be truthful on the website. Will not stay again.
Stayed 1 night in Aug 2020
Response from Rakesh on 22 Sept 2020
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our room service and housekeeping staff didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon

8/10 Good

Michael

Liked: Cleanliness, staff & service
Disliked: Room comfort
bad air conditioner
overall the stay was good except for the air conditioner was not working properly and the room was a bit too warm at night to get any sleep and that was with the air conditioner being set at 63 degrees
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020