My husband had booked 5 rooms for a small family gathering for August 16,2023 through Hotels .com. When we got there the front entryway was cracked and missing tiles it made it difficult for my sister with a walker to enter. We booked 3 handicap rooms but they only had 2 handicap rooms.
Wesley and Elizabeth were assigned Room 119. It had 2 towels, no washcloths, no Kleenex, no cups. The sheets were badly stained and the comforter was shabby. We did not sleep on the sheets.
Mrs Marx and daughter had Room 117, when they opened the door the smell was terrible. No walk in shower and this was supposed to be a handicap room. 2 worn out towels and the sink would not drain after use. No Kleenex, no washcloths, no glasses, shabby sheets and comforter.
Pam and David R. had Room 101: 2 shabby towels no Kleenex, no glasses, no washcloths and the shower curtain was moldy and they decided not to a take shower.
Steve and Becky K. had Room 107: 1 shabby towel no Kleenex no glasses, no washcloths Bed had not been made ,the floor had not been vacuumed, and there was an old blood stain on the box springs. After a discussion with front desk they moved them to Room 100. this room was the same except for the blood stain. There was no TV remote. When they pulled back the comforter there was dirt on the sheets. At this point they decided not to stay and checked out.
Marilyn and Pat S.: Room 102: 2 shabby towels no washcloths no Kleenex no glasses and there was something sticking out of