Property amenity

Reviews of Hotel Indigo Dallas Downtown, an IHG Hotel

3.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 572 out of 1006 reviews" "
Rating 8 - Good. 232 out of 1006 reviews" "
Rating 6 - Okay. 116 out of 1006 reviews" "
Rating 4 - Poor. 40 out of 1006 reviews" "
Rating 2 - Terrible. 46 out of 1006 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

adib

Liked: Cleanliness, staff & service, property conditions & facilities
My first time staying at this hotel and certainly not my last if I return to the Dallas area. Very nice hotel from staff to facilities.
Stayed 1 night in Mar 2024

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short trip, we had an excellent stay!!!
Stayed 2 nights in Feb 2024
Response from Hotel Staff on 14 Mar 2024
Yolanda,Thank you so much for choosing to stay with us and for giving us high rating. We look forward to seeing you again in the near future.

10/10 Excellent

Hunter, Scottsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

LaQuita

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I had a wonderful stay at this hotel. I would highly recommend anyone to stay here.
Stayed 3 nights in Feb 2024

10/10 Excellent

PAUL

Stayed 1 night in Jan 2024

10/10 Excellent

Clint

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the property. we had a little confusion at check-in. it seems expedia and the hotel are not communicating property with their software.
Stayed 1 night in Feb 2024

8/10 Good

Camran

Liked: Staff & service, property conditions & facilities
Yes
Stayed 2 nights in Jan 2024

8/10 Good

Tonya, Tampa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, friendly staff. I arrived very early and was able to checkup my room.
Stayed 1 night in Jan 2024

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Dec 2023

8/10 Good

gareth

Liked: Cleanliness, staff & service, property conditions & facilities
Old building, brings good and bad qualities.
Stayed 2 nights in Jan 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, Cityview economical everything close by
Stayed 3 nights in Jan 2024

10/10 Excellent

Haley

Stayed 1 night in Jan 2024

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed my stay at hotel indigo. Whenever I first came in, we had an issue with our room in the manager, Lazarus helped us out. He was so nice and attentive along with the rest of the staff. Great location very clean hotel. I will definitely stay again in the future.
Stayed 1 night in Dec 2023
Response from Hotel Staff on 16 Jan 2024
Thank you so much for staying with us. We are glad you enjoyed your stay and that the Hotel was clean and the staff were attentive. We look forward to seeing you again soon. Take care.

10/10 Excellent

Jewlien

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Staff on 16 Jan 2024
Jewlien,Thank you for the high rating of the Hotel. See you soon

10/10 Excellent

Paul D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Staff on 16 Jan 2024
Pau D,Thank you for a giving us a high rating. We look forward to seeing you again soon. Take care

8/10 Good

PAUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Staff on 16 Jan 2024
Paul,Thank you for giving us a high rating. We are glad you chose to stay with us. See you again soon.

8/10 Good

Aubrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely property with friendly service. The rooms are a bit small but clean and comfortable. We've stayed at this property 3ish times and always enjoy the stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and easy. Check in was a breeze. Helpful and kind staff.
Stayed 2 nights in Dec 2023

2/10 Terrible

Alejandro

Stayed 1 night in Dec 2023

8/10 Good

Paola Francesca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a very busy area , the streets are always illuminated .
Stayed 3 nights in Dec 2023

8/10 Good

Bobby

Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Ismael

Liked: Cleanliness

8/10 Good

Karina

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Hayley

Stayed 2 nights in Dec 2023

10/10 Excellent

Todd

Stayed 1 night in Dec 2023

10/10 Excellent

Heather, Sulphur Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay here. Very convenient to other bars, restaurants, etc. Octavius (waiter in restaurant) was such a big help with suggestions on bars, food.
Stayed 1 night in Dec 2023

6/10 Okay

Terry, Anchorage

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I got a handicap room and it sucks. Taking a shower water went all over the place. Ugh.
Stayed 1 night in Nov 2023

10/10 Excellent

Donita

Stayed 1 night in Nov 2023

10/10 Excellent

Mariusz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Molly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick overnight, slept great in super comfy bed
We wanted to stay somewhere close to the downtown restaurants and bars for a quick overnight birthday outing. The location, price, and style of this hotel was perfect for that. Because I made plans last minute, I also needed a pet friendly option (that didn't charge an exorbitant fee) and this hotel checked that box too. Yay! I must say, the bed and pillows were SO comfy! The park right outside for walking my dog was super convenient. The shower was nice and the toiletries that were provided smelled great and didn't bother my sensitive skin. The only thing the room didn't have was a microwave, which would have been nice to reheat some food. Other than that, everything was perfect.
Stayed 1 night in Nov 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Nov 2023

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect!!!!! Thank you
Stayed 1 night in Nov 2023

10/10 Excellent

JM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night. Common areas were very clean and well maintained. Room was quaint and very clean. Desk staff were very professional and polite. We stayed on the 9th floor overlooking the park. Hotel was not overtly busy that weekend and all was quiet. Some street noise but not anything out of the norm. Only issue was lack of water pressure in shower but honestly not a problem. We will certainly visit again.
Stayed 1 night in Nov 2023

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nights in Dallas
Centrally located - Clean and comfortable. Staff are friendly and helpful.
Stayed 4 nights in Sep 2023

8/10 Good

Matthew

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly which was great
Stayed 2 nights in Nov 2023

6/10 Okay

Alexander

Stayed 4 nights in Nov 2023

8/10 Good

Zoey

Stayed 4 nights in Oct 2023

10/10 Excellent

Cathy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great. Stay
Great place to stay. Very clean. Extra nice employees.
Stayed 1 night in Oct 2023
Response from Hotel Staff on 10 Nov 2023
Dear Cathy,Thank you so much for choosing our hotel for your accommodation needs on your last visit to the Dallas area. We thank you for the high rating of our hotel, we are elated that you found the Hotel a great place to stay and that the staff was friendly. Thank you again for choosing to stay with us, we look forward to servicing your accommodation needs again in the very near future. Take care.

10/10 Excellent

Gretchen

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel with an amazing helpful staff. Will definitely stay here next time we are in Dallas
Stayed 4 nights in Oct 2023
Response from Hotel Staff on 10 Nov 2023
Dear Gretchen,Thank you for the high rating of our hotel, we are elated that you found everything perfect and that our hotel was amazing and the staff was excellent. Thank you for choosing to stay with us, we look forward to seeing you again soon.

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel/Location
I enjoyed my stay here. The hotel room was clean, and a unique setup for two beds being across from each other. The location was great too!
Stayed 3 nights in Oct 2023
Response from Hotel Staff on 3 Nov 2023
Ronald,Thank you for choosing to stay with us. We are elated you enjoyed your stay and loved our toe to toe bed setup as well the location of our Hotel. We also thank you for your feedback about the cleanliness of the room we will certainly share this with our Housekeeping staff. We look forward to servicing your accommodation needs again soon. Thank you again for staying with us this time around. Take care.

8/10 Good

Paula, Tyler

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The first time we stayed here, it was a fabulous time. This time, not as much. Our room was TINY. I guess that's just the way the floor plan worked, but the view was of an industrial air conditioning system. The window wouldn't open. My biggest complaint was breakfast! We paid for it in advance with our booking. There was only 2 staff members working it; it was excruciatingly slow, but I understand. They were out of everything!! The latte machine was broken. It was not a good experience, but I was committed to it because we had prepaid. The staff was nice and generally helpful. The elevators were very busy. All in all, we will stay there again - I just wish it would have been as nice as the first time.
Stayed 1 night in Oct 2023
Response from Hotel Staff on 31 Oct 2023
Dear Paula,I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.We look forward to servicing your accommodation needs again in the near future and hope to show you that your unsatisfactory stay this time around was an exception.Thank you for choosing Hotel Indigo and for taking the time to provide feedback about your experience at Hotel Indigo DALLAS DOWNTOWN.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Staff on 31 Oct 2023
Christopher,Thank you so much for choosing to stay with our hotel on your recent visit to Dallas. We thank you for the high rating of our hotel. We look forward to see you again soon. Take care.

10/10 Excellent

Stacy

Liked: Staff & service, property conditions & facilities, room comfort
Hotel location was great. Staff was friendly. The only issue was the bed linen smelled
Stayed 1 night in Oct 2023
Response from Hotel Staff on 31 Oct 2023
Stacy,Thank you so much for staying with us and for taking time to provide feedback about your stay. We thank for the high rating, we are saddened however that our bedding did not smell fresh. We will share your feedback with our Housekeeping team. We are elated you found our staff friendly. Thank you again for choosing to stay with us, we look forward to seeing you again in the near future. Take care.