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Reviews of Holiday Inn Dallas-Richardson

3 out of 5
Holiday Inn Dallas-Richardson
1655 N Central Expy, Richardson, TX

Reviews

7.4

Good

Rating 10 - Excellent. 159 out of 477 reviews" "
Rating 8 - Good. 125 out of 477 reviews" "
Rating 6 - Okay. 87 out of 477 reviews" "
Rating 4 - Poor. 67 out of 477 reviews" "
Rating 2 - Terrible. 39 out of 477 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Loundie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Customer service was really nice. I had issues with the tub, the water wouldn’t drain when the water was running ( even when the shower was used). There was a bad smell coming from the vents. They mention breakfast is included but it’s really not i was misinformed. There a fee of 14.99. House keeping missed our room twice to get cleaned out when that service is listed as services.
Stayed 3 nights in Apr 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Theresa

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Old microwave and television, chair was broken in the room, toilet made soo much noise even when its not flashed. Fridge was broken as well. Over all was just ok
Stayed 3 nights in Apr 2024

6/10 Okay

Anna

Travelled with family
The room wasn’t cleaned thoroughly (we found a lollipop in the corner). The room was also worn down, the carpet was torn and the bathroom fixtures were loose and almost falling off. The breakfast was not free (I thought it was, but that was my misunderstanding). So instead of paying $60 for breakfast ($15 x 4 people) for cereal and eggs, we just went to Starbucks.
Stayed 5 nights in Mar 2024

10/10 Excellent

ELLA

Liked: Cleanliness
Stayed 1 night in Mar 2024

2/10 Terrible

Vincent

Disliked: Staff & service, property conditions & facilities
Just wasn’t happy
Stayed 1 night in Mar 2024

8/10 Good

Tiffany

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I didn't like how I booked on Expedia and the lady who checked me in didn't tell me about the breakfast wasn't complementally breakfast wasn't free. The is a shock and embarrassing. 14.99 for some nasty and not much to choose from food. The kitchen team was nice to me. other than this issue I like the cleanness of the hotel and option of indoor and outdoor pool. The room was comfortable. Maybe if they have a posting of the breakfast at check in and weather you book or Expedia or not it should be practice mentioning it when checking in. I blame Expedia also too, they didn't say i had to pay a deposit, and they had complementally breakfast on the site which wasn't true. I will soon stop booking on Expedia. This is not the first suprise from Expedia Group bookings
Stayed 1 night in Mar 2024

10/10 Excellent

Armando

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

8/10 Good

Michelle

Stayed 1 night in Mar 2024

10/10 Excellent

Leighton

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Ashley

Travelled with partner
It was really hot in the hotel rooms and the AC in our room really wasn’t working well. 🙃
Stayed 1 night in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

Maria

Travelled with family
Disliked: Property conditions & facilities
Beds were extremely uncomfortable! They seemed to sag to one side and a hole in the middle. Luckily it was a short stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great and easy stay
Stayed 1 night in Feb 2024

10/10 Excellent

Muhammad, Brooklny

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and luxury
Stayed 2 nights in Feb 2024

10/10 Excellent

Humma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice, clean and friendly
Stayed 2 nights in Jan 2024

6/10 Okay

Charles

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Marlene

Stayed 1 night in Jan 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
There is no parking because there was a party in the hotel lounge the 3 nights we were there and we had to park on the street behind the hotel and it was too cold,,
Stayed 3 nights in Dec 2023

2/10 Terrible

Paul

Travelled with family
Disliked: Property conditions & facilities, room comfort
Terrible exoerience
fire alarm chirped in room all night keeping us awake. Front desk was not helpful and downright rude.
Stayed 1 night in Dec 2023

10/10 Excellent

paul

Stayed 1 night in Dec 2023

2/10 Terrible

Dayami

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from GM on 1 Jan 2024
We are sorry that your stay was not the way you expected, we will share your concern with our staff to make sure that your next stay with us will be perfect and upto your expectations.RegardsAbdul

10/10 Excellent

Chul

Business traveller
Stayed 3 nights in Oct 2023
Response from GM on 1 Jan 2024
Thank you for your 5 star review, we enjoyed having you as our guest and looking forward to serving you again for your future stay.RegardsAbdul

10/10 Excellent

Viren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean quite
Stayed 1 night in Oct 2023

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
It was exactly what I asked for.
Stayed 1 night in Sep 2023

8/10 Good

Sheri

Stayed 1 night in Sep 2023

10/10 Excellent

Tawnee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The front desk help was very friendly and professional.
Stayed 1 night in Sep 2023

4/10 Poor

Xianlong

Disliked: Cleanliness, staff & service, property conditions & facilities
a little bug cramble on my face when i was sleep. A/C very noise!
Stayed 2 nights in Aug 2023

10/10 Excellent

Leticia

Stayed 2 nights in Aug 2023

10/10 Excellent

April

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magie and the staff are supper friendly :)
Stayed 4 nights in Jul 2023

10/10 Excellent

Tejal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

ZUCCHINI, Princeton

Stayed 1 night in Aug 2023

4/10 Poor

connie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The beds were terrible they were broken
Stayed 2 nights in Jul 2023

10/10 Excellent

Jalisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

4/10 Poor

Evirgia

Stayed 2 nights in Jun 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel was absolutely disgusting. the front of the building looks amazing and you expect the indoors to match. The lobby area was acceptable and somewhat clean. The rooms are another story. I had 2 bed for my children. walked in to a musty smell and older not updated rooms. TV was not working. inspected the beds for cleanliness and they were adequate enough. outdoor pool needed extra cleaning or upgrade and the guest rooms view from the pool area was shocking. Many of the rooms seemed to be inoperable because you could see mattresses standing by the windows. Who wants to see this while relaxing by a pool? My husband had a separate room and his room WAS disgusting. we had to ask to be changed to a different room. Musty smell upon walking in, apparent mold on the bathroom wall, chair was overly stained and dirty, bed box springs were tore and hanging, but when we lifted the pillows from the headboard we were shocked. We didnt know if it was mold or major stains on the headboard. WE WILL NEVER STAY HERE AGAIN!
Stayed 1 night in Jun 2023

10/10 Excellent

Jaime

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend and would return
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Emergency Stay
Had to get a hotel close to home due to A/C going out. The hotel was a great price and super convenient for us. The staff was super friendly and followed through on requests to get towels sent to our rooms after they were laundered and gave us free bottles of water since we arrived so late the gift shop was closed. The toilet in one room was leaking but we didn’t notice until the day we were leaving. Overall the hotel could use new carpet and some remodeling but it was a good option for us.
Stayed 2 nights in Jun 2023

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel old but clean
Stayed 1 night in Jun 2023
Response from Fdesk on 12 Jun 2023
Thank you for your compliments, I will definitely share your comment with the ownership about the hotel seems old. Regards Fdesk

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

4/10 Poor

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff but broken A/C.
Stayed here one night in March 2023. I’m not one to complain about things cause my standards are low, but this hotel experience was my worst ever because the A/C was broken and I literally could not turn the heat off of 74 or turn the entire thing off which was so loud and I woke up at least 10 times in the night because it was so blaring. Buttons were broken. Room 620 needs a new A/C unit if it hasn’t been replaced!!
Stayed 1 night in Mar 2023

8/10 Good

Ruth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Axel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place is old but the people is amazing
Stayed 3 nights in May 2023
Response from Fdesk on 22 May 2023
Hello Axel, Thank you for your 5 Star Review, We are glad that our staff was courteous during your stay and you had a great stay.

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Fdesk on 22 May 2023
Thank you !

10/10 Excellent

anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean place.
Stayed 1 night in Apr 2023
Response from Front Desk on 1 May 2023
Thank you, We are glad you found our property clean and comfortable. Front Desk

4/10 Poor

Isabella

Stayed 2 nights in Apr 2023
Response from Fdesk on 22 May 2023
Thank you !

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Fdesk on 22 May 2023
Thank you

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine and Dandy
The room was fine. It’s just starting to look very lived in. But I have no complaints regarding comfort or cleanliness.
Stayed 1 night in Mar 2023
Response from Fdesk on 2 Apr 2023
Hello Linda,Thank you for your 5 star review, we are happy to know that your stay was great with ua at Holiday Inn Richardson.RegardsFdesk