The staff was amazing. The woman at the front desk was so friendly and helpful. The breakfast included was good, better than most hotel breakfasts. We booked this hotel partly because it has an indoor pool. Unfortunately, it was closed so we didn't get a chance to enjoy it. I wish hotels would specify if their pools are closed, especially indoor pools. You can assume outdoor pools will be closed in the winter months, but indoor pools should be open all year, unless there is a problem. This isn't the first time we've booked a hotel with an indoor pool and it was closed. The only other complaint I have is the bed. It was comfortable, once you got in it, but it was so high off the ground I had to use the HVAC unit as leverage to push myself up onto the bed. Other than that, our room was nice, with a living room area with a couch and desk. Also, the tv, which was a decent size tv, had a weird distortion effect on the right side of the picture and line along the lower third. This wasn't a big deal, as we didn't watch much tv, just kept it on for our dog to have noise while we were out of the room.