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"I wouldn’t say the room was the cleanest, I dropped something from my case which went under the bed and oooh that hadn’t been done for a while ! I was given an access room at street level, but it was noisy, both from above and outside. My 2nd night required earplugs to be worn to get to sleep. "

"Breakfast wasn't as nice as other times"

"We had a good stay at the hotel because we have loved it for the last 10 years. The food was the usual excellent standard. However, the bed was the least comfortable and most worn out bed we have seen in a hotel in years, which led to a poor nights sleep. The bathroom has been repaired since our last visit but the worksmanship was poor and it felt quite shoddy. We did not use the pool area this time, so cannot comment on whether it has been maintained. We will wait a while before we return and hope the mattress (es) are upgraded. Thank you to the kitchen and waiting team for really good meals. "

"All Good thanks apart from worn bathroom. Staff were very concerned and helpful. "

"Staff were very helpful. Plenty of parking space. Bed really comfortable. And the food in the restaurant was lovely. "

"Average Hotel in a good location for Business. Check in was slow and Room electrics had two separate faults."

"Everything is excellent at this hotel "

"The staff were great, but the room was disappointing, the pictures made it look bigger and luxurious. Our room was above the bar so the music was loud and we had either thin pillows or lumpy pillows, so my neck ached in the morning "

"The pictures online are nothing like the hotel when you get there the hotel needs a makeover. It says that it has two restaurants but in fact, the breakfast is only open till 10:30 in the morning and the brasserie was only open 2 times and I stayed a full week. It atates that it has a gym which it does not and hasn’t been working for years. The rooms are very dingy stuff caked and stuck on the walls. The carpet, the wood flooring, the tile all is just very old and not well kept. One of the lightbulbs in my room was out which seems like the maid Service should catch. When people asked where I was staying the Uber drivers and or Restaurant folks they all were like oh how is the Hotel because I hear it is not very good and is very run down. I was lucky. I did have a small refrigerator in my room, which worked well for the week. The air-conditioning wouldn’t go lower than 26 Celsius, I was hot every night. I did choose the hotel partially because of the location but partially because the pictures did look like it was going to be a decent looking hotel. I typically stay at The Grand, but it wasn’t available for two of my nights. If I went back, I would not stay in that hotel again. "