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Reviews of Plantation Resort on Crystal River, Ascend Hotel Collection

3 out of 5
Plantation Resort on Crystal River, Ascend Hotel Collection
9301 W Fort Island Trl, Crystal River, FL

Reviews

7.6

Good

Rating 10 - Excellent. 358 out of 1003 reviews" "
Rating 8 - Good. 277 out of 1003 reviews" "
Rating 6 - Okay. 178 out of 1003 reviews" "
Rating 4 - Poor. 119 out of 1003 reviews" "
Rating 2 - Terrible. 71 out of 1003 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Vincy

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Susan

Travelled with family and small children
Asked for a pack and play a total of 3 times , never managed to get one . Had to sleep in a very small bed with 2 kids because there was nowhere for my infant to sleep. Curtains were hanging off the wall in our room , mold on all the vents and no key entry to our building which means anyone could enter . The pool was full of teenagers that were not staying at the hotel and made the experience miserable. Menu for the restaurant is 2 years out of date (the bartender told us that) but i will say the food was very good and holly the bartender was brilliant. Has the potential to be a fantastic hotel but it is incredibly outdated.
Stayed 1 night in Apr 2024
Response from Eric on 23 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Plantation Resort on Crystal River, Ascend Hotel Collection. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

Marlys

Travelled with family
Liked: Amenities
Awful smell, the place at one time was beautiful. The pool and location amazing, tiki bar fun! They did not have correct room as advertised and would not discount my rate. I would not likely stay here again
Stayed 1 night in Apr 2024
Response from Front Desk on 21 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and friendly staff. Very well kept and peaceful
Stayed 3 nights in Apr 2024
Response from Eric on 20 Apr 2024
Thank you for taking the time to do a review. I am glad you had a good stay during your stay.

2/10 Terrible

george

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
black mold in bathroom and beside one bed. disgusting bath tub and shower head cleanliness.
Stayed 2 nights in Apr 2024
Response from Front Desk on 15 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

4/10 Poor

Mark

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Need to supervise the cleaning staff
Stayed 4 nights in Apr 2024
Response from Front Desk on 15 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

6/10 Okay

Shelly, Ponte Vedra Beach

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location is great facility could be beautiful but in poor repair and condition
Stayed 4 nights in Apr 2024
Response from Front Desk on 14 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint old southern Florida vibe
Stayed 3 nights in Apr 2024
Response from Front Desk on 13 Apr 2024
Thank you for staying with us and giving a review.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice, maintained property. The hotel is in need of some upkeep in terms of paint, some caulking needed, etc. but I had a nice stay. No complaints. My kids loved the pool and the tiki bar was great. Would definitely stay here again.
Stayed 3 nights in Apr 2024
Response from Front Desk on 12 Apr 2024
Thank you for staying with us and giving a review.

6/10 Okay

Zak

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Overall, the hotel grounds are beautiful. With this said, the inside of the hotel leaves a lot to be desired. You can see reminiscence of hurricane damage and what appears to be a rush effort of quality in order to get back up in running. The cleaning and condition of the rooms needs to be addressed. This hotel is beautiful and in a great location however, the conditions need to be addressed properly.
Stayed 4 nights in Apr 2024
Response from Front Desk on 10 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

4/10 Poor

Michael

Travelled with family
Had to wait for the room to ready at 6:00 PM, when check in was 4:00 PM. Expedia didn’t note an additional $30 “resort fee” when booking or we wouldn’t have chosen it. Room was older, hairdryer was ripped off the wall and tossed up in closet. Fridge intermittently had water coming out of and puddling across the floor. Lot’s of thick caulking in bathtub. We became severely congested with plugged noses when we woke up.
Stayed 1 night in Apr 2024
Response from Front Desk on 10 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

8/10 Good

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The exterior grounds and property are amazing, but the interior could use some upkeep.
Stayed 5 nights in Apr 2024
Response from Front Desk on 8 Apr 2024
Thank you for staying with us and giving a review.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Desk on 8 Apr 2024
Thank you for staying with us and giving a review.

10/10 Excellent

Albert

Stayed 1 night in Apr 2024

8/10 Good

Rob

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Angie on 5 Apr 2024
Thank you for staying with us and giving a review.

2/10 Terrible

Patricia, Boise

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
After a long flight and drive to get there, the staff who checked us in was unwelcoming and unfriendly. She didn’t tell us about any of the hotel’s amenities like the fact there was a coffee shop on the hotel for the morning, and when I asked about a late check out, due to our manatee swimming trip ending at the same time as check out was scheduled, she said that late check out was not available. When I asked the new staff person in the morning the same question, she said we could check out late for no fee. There was no water pressure in the shower, and the blankets on the bed was very thin with no extra blankets available. We were cold all night with no way to make it warmer since the thermostat did not do that. We needed a couple extra towels to use after our no pressure shower and were told they had run out. The lady in the coffee shop was nice as was the lady that told us we actually could check out late, but overall, this hotel was a huge disappointment.
Stayed 1 night in Mar 2024
Response from Front desk on 5 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

6/10 Okay

Nicole

Travelled with family
Disliked: Cleanliness
The property is old and a bit outdated. Our bathroom was dingy and there were missing parts to the shower. West 52 resteraunt was average at best. Walkable to manatee adventure and outdoor pool and bar was nice.
Stayed 2 nights in Mar 2024
Response from frontdesk on 5 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

2/10 Terrible

Wenda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is not worth the price. It smells in the stair ways. The floors are dirty. They do not clean the rooms during your stay. We ran out of toilet paper and towels. The hot tub didn’t work the entire time we were there ( one week) The place is in really bad shape and they are robbing people by charging what they charge to stay there. From the second I enter the hallway before I even seen the room I knew I made a mistake booking this place. I recommend finding a different hotel to stay.
Stayed 2 nights in Mar 2024
Response from Front desk on 5 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

2/10 Terrible

Liani

Travelled with family
Disliked: Staff & service, property conditions & facilities
I booked a junior suite with a water view and was looking forward to my stay. I had not visited this property. When I arrived there was a significant leak in the ceiling and water was dripping inside the room. The carpet was soaked. The front desk and house keeping were understaffed and we were told they could not move us to the same or higher room. We were placed in a room with a significant downgrade and when I went to the front desk to Check out, my credit card had been charged the fee for the junior suite. The shift desk clerk took off some fees to lower my cost, but overall this was a disappointing experience and I do not know if I would ever come back.
Stayed 2 nights in Mar 2024
Response from Front desk on 5 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

10/10 Excellent

Joanne

Liked: Cleanliness
Family vibes & Adventure Center is part of the services Plantation have to offer
Stayed 1 night in Mar 2024
Response from angie on 5 Apr 2024
Thank you so much for the review and staying with us

10/10 Excellent

Joanne'

Love the restaurant
Stayed 2 nights in Mar 2024
Response from Angie on 5 Apr 2024
Thank you so much for the review and staying with us

6/10 Okay

Marion

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The rooms and hallways need a major update! The hotel from the outside is very elegant. I booked for my family of five expecting a pullout couch and there wasn't. They brought a cot but the room was very small for a family. It's a nice location and the restaurant onsite was pleasant, the staff was friendly but service was very slow. Don't recommend the key lime pie.
Stayed 1 night in Mar 2024
Response from Eric on 25 Mar 2024
Thank you for taking the time to post a review. I will let our department heads know about your issues.

8/10 Good

Tricia

Liked: Cleanliness, property conditions & facilities
We had a great time, love the fact there is a restaurant and a tiki bar outside.
Stayed 2 nights in Mar 2024
Response from Eric on 25 Mar 2024
Thank you for the time to post a review. We do have a restaurant inside.

2/10 Terrible

Gary

Travelled with family
First room we checked into bed was broke door was hard to open to the outer, second room tub dripped all night, toilet wouldn’t flush and ran when it did this hotel needs much maintenance and upgrade. When told to the employees they agreed they had no reason but did agree with what was going on there
Stayed 1 night in Mar 2024
Response from Eric on 23 Mar 2024
Thank you for taking the time to take our survey. I was sorry to hear about the issues you had. I will make sure the departments know what happened and get this fixed.

10/10 Excellent

francine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Thank you.
Stayed 2 nights in Mar 2024
Response from Eric on 23 Mar 2024
Thank you for taking to the time to take our survey. I am glad to hear that you enjoyed your stay.

6/10 Okay

Fulya

It was okay, but not great.
Stayed 2 nights in Mar 2024
Response from Eric on 23 Mar 2024
Thank you for taking the time to take our survey. Your feedback is important to us.

6/10 Okay

Fernando

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The property was under renovation and not up to par. It used to be a great spot needs updating
Stayed 2 nights in Mar 2024
Response from Eric on 23 Mar 2024
Thank you for taking the time to take our survey. I was sorry to hear about the issues you had. I will make sure the departments know what happened and get this fixed

6/10 Okay

Shannon

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Front desk on 5 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

10/10 Excellent

nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! It has everything- so much fun, comfortable rooms, tiki bar, great pool, beautiful surroundings, friendly staff and best of all, manatees!
Stayed 3 nights in Mar 2024
Response from Angie on 5 Apr 2024
Thank you so much for the review and staying with us

4/10 Poor

Dean

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dilapidated. Even the renovated room was done poorly.
Stayed 2 nights in Mar 2024
Response from Front desk on 5 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great. Captain Mike and Kendra at the Adventure Tours were fantastic.
Stayed 1 night in Mar 2024
Response from Angie on 5 Apr 2024
Thank you so much for the review and staying with us

10/10 Excellent

Angela Lauren, lehighton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location on the water great views!
Stayed 5 nights in Feb 2024
Response from Angie on 5 Apr 2024
Thank you so much for the review and staying with us

10/10 Excellent

No

Stayed 1 night in Mar 2024
Response from Eric on 25 Mar 2024
Thank you for taking the time to review our hotel. Thank you for the 4 star review

8/10 Good

Teresa, Port Saint Lucie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Angie on 5 Apr 2024
Thank you so much for the review and staying with us

8/10 Good

Amanda E

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient. Nice to have a restaurant on property. Overall, we enjoyed our stay.
Stayed 2 nights in Feb 2024
Response from Angie on 5 Apr 2024
Thank you so much for the review and staying with us

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Angie on 5 Apr 2024
Thank you so much for the review and staying with us

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Angie on 5 Apr 2024
Thank you so much for the review and staying with us

6/10 Okay

Antonietta

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Conveniently located where Freedom boat club is so we could take out a boat. The negative was room was that our room was not available til 5 and was not very clean. Bathroom need remodeling.
Stayed 2 nights in Feb 2024
Response from Front desk on 5 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and friendly staff!
Stayed 3 nights in Feb 2024
Response from Angie on 5 Apr 2024
Thank you so much for the review and staying with us

6/10 Okay

Lori

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They must be short staffed because many things need cleaning and fixing. Could be very nice with a lot of work. Gross stained mattresses.
Stayed 4 nights in Feb 2024
Response from Front desk on 5 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

4/10 Poor

Theresa

Travelled with family and small children
Disliked: Amenities
Check in was not on time. Walls are paper thin. Never got a wink of sleep till after 3 am. Due to the construction worker in the room next door! His drunken loud mouth and his “Date”!! Front desk deducted the 28$ resort fee. That doesn’t do me much good after No sleep to tired to enjoy the surroundings.
Stayed 1 night in Feb 2024
Response from Front desk on 5 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Angie on 5 Apr 2024
Thank you so much for the review and staying with us

8/10 Good

Norman

Stayed 2 nights in Feb 2024
Response from Front desk on 5 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

4/10 Poor

Victoria, Saint Petersburg

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Poor condition. No heat in room. Elevator not working. Unclean.
Stayed 1 night in Feb 2024
Response from Front desk on 5 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

10/10 Excellent

Catherine

Stayed 1 night in Feb 2024
Response from Angie on 5 Apr 2024
Thank you so much for the review and staying with us

8/10 Good

Scott

Travelled with family
Liked: Staff & service
Property is nice and well kept, it is just old.
Stayed 1 night in Feb 2024

6/10 Okay

Chuck

Stayed 2 nights in Jan 2024
Response from Front Desk on 5 Apr 2024
Thank you for staying with us and giving a review. We do strive to provide a 5 star experience for our guest and appreciate your feedback.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Anne Elizabeth

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Dymphna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful from the minute you drive in the property was gorgeous the staff was amazing and the location was so very convenient to all local attractions
Stayed 2 nights in Jan 2024