Cross-County Hotels, Raleigh

"Room was dirty with several long black hairs tucked into our “clean” towels and a very large toenail left on the floor. Parking spaces were tight. Breakfast was good. Staff was meh. "

"When I came to check in there was nobody at the front desk. I stood there for a good 20 minutes listening to the phone ring. About 20 minutes later a man walked up from behind me to check me in. Then he made a comment that he saw me walk in but he walked right by me, because he wanted to take his break. The only thing he actually said to me was I need your ID and a credit card I got upstairs to my room and realized that the light wasn’t plugged in nor was the alarm clock. When I plugged the alarm clock in, I realized that I couldn’t actually set the time because the back of it was screwed in and I didn’t have a screwdriver Internet was in and out. It would always redirect me to a captivate screen, but wouldn’t always sign in. I was late to multiple online meetings because of this. I usually stay here when I come in for work, but I’m probably gonna look for somewhere else."

"It was a decent stay. We had 2 kids with us and stayed 4 nights, with no issues or complaints about anything. Breakfast was what it say complimentary, but at least there were some choices. My kids enjoyed that there was a waffle maker. Overall we had a good stay and would recommend this place to friends or family for the cleanliness and the affordability. "

"At check-in staff member was rude at check in and didn’t provide any information about anything. There wasn’t any conditioner in the bottle "

"Rooms are clean breakfast was good staff are friendly "

"Good."

"Everything was wonderful except the EV charger was for teslas only which wasn’t clear on the website "

"The rooms are very neat with adequate supplies. Staff are polite and friendly.Breakfast is not adequate though."

"The problem wasnt with Sonesta its with expedia. Hotel lost power n had 2 fire alarms go off, fire dept came twice. Some of the hotel had no tv or internet, some had no ac. The door to room wouldn't clise and was in the licked position but was opened. We had to switch hotels as we didn't feel safe. We did not spend 1 night there. Expedia basically refused to refund us, hung up on me, told me it was my problem. I will never use Expedia ir recommend them. Hotel staff was very nice at this hotel. I understand it was not their fault that they had no power but we had to find another place to stay and im being charged for two hotel stays"