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Best Western Heritage

4.0 star property
Central hotel connected to the convention centre in Cox's Bazar with a full-service spa

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Photo gallery for Best Western Heritage

Front of property
Lobby sitting area
Outdoor pool
Restaurant
Exterior
Best Western Heritage offers an upscale retreat near Kolatoli Beach. Enjoy complimentary breakfast, rejuvenating spa treatments, and pool lounging. Free self-parking and bike rentals make exploring the area convenient and stress-free.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Gym
  • Breakfast included
  • 24/7 front desk
  • Room service

Room options

Check availability for these dates

Tonight

Sept 19 - Sept 20
Check availability for tonight Sept 19 - Sept 20

Tomorrow

Sept 20 - Sept 21
Check availability for tomorrow Sept 20 - Sept 21
Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Double Room, 1 Double Bed, Non Smoking

Superior Double Room, 1 Double Bed, Non Smoking

Superior Double Room, 1 Double Bed, Non Smoking

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Fridge
LCD TV
Separate bedroom
Ceiling fan
Jetted bath
  • 60 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Fridge
LCD TV
Separate bedroom
Ceiling fan
Jetted bath
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

7.2 out of 10
Good
(5 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Fridge
LCD TV
Separate bedroom
Ceiling fan
Jetted bath
  • 39 sq m
  • Hill view
  • Sleeps 2
  • 2 Twin Beds
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About the area

Located in Cox's Bazar, Best Western Heritage is connected to the convention centre. Shoppers can visit Burmese Market, while everyone can enjoy the natural beauty of Kolatoli Beach and Laboni Beach. Cox's Bazar Lighthouse and Cox's Bazar Beach are two other places to visit that come recommended.
Visit our Cox's Bazar travel guideOpens in a new window
Map
Heritage Hotel Kolatoli Circle, Kolatoli Road, Cox's Bazar, 4700

What's nearby

  • Kolatoli Beach - 1 min drive - 0.8 km
  • Burmese Market - 2 min drive - 2.3 km
  • Laboni Beach - 2 min drive - 2.3 km
  • Sugandha Beach - 2 min drive - 2.3 km
  • Cox's Bazar Beach - 3 min drive - 3.4 km

Getting around

  • Cox's Bazar (CXB) - 19 min drive

Restaurants

  • ‪Prasaad Paradise - ‬18 min walk
  • ‪Mermaid Cafe - ‬13 min walk
  • ‪Pizza Hut - ‬18 min walk
  • ‪Sunset Bar, Sayeman Beach Resort - ‬6 min walk
  • ‪Pirate’s Den Bar - ‬6 min walk

About this property

Best Western Heritage

Upscale hotel near Kolatoli Beach
Located close to Burmese Market and Cox's Bazar Lighthouse, Best Western Heritage provides a free breakfast buffet, a free food/drink shopping service and a terrace. Take some time to relax at the on-site spa. In addition to shopping on-site and a coffee shop/cafe, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool
  • Free self-parking
  • Bike hire, a round-trip airport shuttle (surcharge) and express check-out
  • A gift shop, ATM/banking services and a front desk safe
Room features
All 236 rooms have comforts, such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and separate sitting areas.
Other amenities include:
  • Bathrooms with Jetted bath and free toiletries
  • 32-inch LCD TVs with digital channels
  • Balconies or patios, wardrobes/cupboards and separate sitting areas

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 12 floors
  • Designated smoking areas

Room amenities

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Jetted bathtub
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Guests must transfer via airport shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per day.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 25 per vehicle (return)
  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Property is also known as

Heritage Hotel Cox's Bazar
Heritage Cox's Bazar
Heritage Hotel
Best Western Heritage Hotel
Best Western Heritage Cox's Bazar
Best Western Heritage Hotel Cox's Bazar

Frequently asked questions

Does Best Western Heritage have a pool?

Yes, this property has an outdoor pool.

Is Best Western Heritage pet-friendly?

No, pets are not allowed at this property.

How much is parking at Best Western Heritage?

Self-parking is free at this property.

What time is check-in at Best Western Heritage?

Check-in start time: 1:00 PM; check-in end time: anytime.

What time is check-out at Best Western Heritage?

Checkout is at 11 AM.

Does Best Western Heritage provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 25 per vehicle applies.

Where is Best Western Heritage located?

Located in the heart of Cox's Bazar, this spa hotel is within 1 mi (2 km) of Kolatoli Beach and Laboni Beach. Burmese Market and Cox's Bazar Lighthouse are also within 2 mi (3 km).

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Reviews

Best Western Heritage Reviews

8.0

Very good

8.2

Cleanliness

6.0

Location

8.6

Staff & service

8.6

Eco-friendliness

7.6

Property conditions & facilities
Rating 10 - Excellent. 21 out of 38 reviews
Rating 8 - Good. 4 out of 38 reviews
Rating 6 - Okay. 6 out of 38 reviews
Rating 4 - Poor. 5 out of 38 reviews
Rating 2 - Terrible. 2 out of 38 reviews

Reviews

8/10 Good

Mohammad Arif

Liked: Cleanliness, staff & service
Overall service and facilities are excellent, but restroom is quite old .
Stayed 3 nights in Aug 2025

10/10 Excellent

sumon

Liked: Cleanliness, staff & service, amenities
Everything is excellent. But spa is not available there.Thank you.
Stayed 3 nights in Sep 2025

6/10 Okay

Rayat

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Toilet was dirty, no hand wash given until asking, fridge was closed, ants in the balcony, bed had stains. Food was good Staffs were helpful
Stayed 3 nights in Aug 2025

8/10 Good

suvro

Liked: Cleanliness, amenities, property conditions & facilities
Good environment & good service
Stayed 2 nights in Jun 2025

4/10 Poor

Dipto

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was dirty. The flash in the washroom didn’t work. The bathtub was stained. The lighting was so poor that it looked like a scene from horror movie.
Stayed 1 night in Jul 2025

8/10 Good

Symon

Liked: Cleanliness, amenities, property conditions & facilities
Overall not bad
Stayed 4 nights in Jun 2025

10/10 Excellent

Motaher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Exceptionally polite staff. Highly recommend this hotel. An excellent value for money. We got more than our money's worth.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, breakfast and room size, comfortable beds, and well trained staff
Stayed 2 nights in Dec 2024

4/10 Poor

Andrew

Disliked: Staff & service
Bfast could be better. Checkout is slow.
Stayed 1 night in May 2025

10/10 Excellent

Md Kawser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay in coxbazar
Stayed 2 nights in May 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Staff is excellent, the property needs renovating

The room I was booked in had an ant problem, I can see a trail going to a hole in the wall. The glass for the bathroom seemed kind of dirty. Only had 1 small towel provided when I entered. It was pretty spacious th- oh my goodness. Is that a blood stain on the wall? And on the pillow? The staff is really helpful and friendly though. They let me switch rooms and the second room was a bit better.
Stayed 2 nights in May 2025

10/10 Excellent

SYED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was reasonably priced, clean and staff were courteous and professional
Stayed 1 night in May 2024

4/10 Poor

Mamunur

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hotel staffs were very friendly and helpful. However, the room that I stayed in was below standard. The toilet bowl was very dirty, no way goes with Best Western standard. I asked the front desk, but they didn't change my room. In the washroom, shower place was not separate, so when we take shower, the whole washroom would become watery and wet. We also found a cockroach on our bed. I would never go back to this hotel.
Stayed 3 nights in May 2025

10/10 Excellent

Oliur

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and good customer service
Stayed 2 nights in Feb 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, quiet, cool.
Stayed 2 nights in Apr 2024

2/10 Terrible

Shawan

Disliked: Staff & service
The worse hotel. Every day the shut down the elevator and on it for few hours. Also every day they shut down the electricity for 2-3 hours. I will never stay in that hotel
Stayed 4 nights in Aug 2024

10/10 Excellent

Jonathan D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice hotel that's a bit away from the beach

I liked the hotel. It worked nicely for our group. Room was comfortable, staff was friendly. The location is good. Not on the beach, but not a terribly long walk to get to the beach. Breakfast is not really geared around Western tastes, but they don't seem to have so many international guests, at this point. I had some very tasty cheesy omelettes. The only thing that wasn't real good was the temperature of "hot" water in the shower. On our floor, it was barely warm.
Stayed 4 nights in Nov 2023

6/10 Okay

Ramiz

Broken toilet,and Didn’t provide any substitute , i was required for (GM)Manager in front desk,wanted to discuss the situation but manager never showed up.
Stayed 1 night in Feb 2024

8/10 Good

Frank

Liked: Cleanliness, staff & service, room comfort

Great Hotel

This facility was very nice compared to other options I saw in the area. The Hotel staff was very helpful and accommodating. They let me check in even though they had not yet received the notification from Hotels.com. Breakfasts offered a good variety of options and the staff were very helpful. My only complaint would be the mold that had built up on the ceiling and had just been painted over. I am quite sensitive to mold and after a couple of nights in the room my lungs were feeling the effects. If I were to stay here again I would definitely want to closely inspect the ceiling in the assigned before unpacking. Being in such a humid place, so close to the ocean, this may be unpreventable, but I would certainly try and find a room were the problem was not so pronounced!
Stayed 6 nights in Oct 2018

4/10 Poor

Hussain

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was clean and most of the staff were friendly, but there were a few instances that made me question that this is actually a 5 star hotel. On the day we arrived the check-in was delayed for some reason even though we had arrived past the mentioned check-in time, so they asked us to wait for about an hour past the actual check-in time to be able to get our room. While waiting we decided to get some lunch in the hotel restaurant, the server firstly didn't speak English and added something to our order that we didn't even ask for and got charged for. They also haven't updated their price list on their menu, we asked for 2 drinks that was for 200taka on the menu but when we received the bill it turned out that the price had changed to 320taka which was almost the price of one of the dishes we ordered and they didn't inform us of the price change. The food was good but the experience left a bad taste. The remainder of our stay was okay until the moment we were about to check out. We were preparing and getting ready to leave when one of the housekeeping employees decided it was okay for them to just enter our room without knocking or asking permission to enter our room only for him to use the washroom(not for cleaning). Luckily we were dressed and not undecent. When we confronted them, all they could say is that it human error and that the person in question was fired. We were more concerned about how the management handled it as there was a clear lack of communication.
Stayed 2 nights in Nov 2023

10/10 Excellent

Asif

Stayed 3 nights in Jun 2025

6/10 Okay

J.U.M

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Nam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Abida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

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