Exterior

Reviews of Days Inn by Wyndham Fort Wright Cincinnati Area

2 out of 5
Days Inn by Wyndham Fort Wright Cincinnati Area
1937 Dixie Highway, Covington, KY

Reviews

5.4
Rating 10 - Excellent. 113 out of 867 reviews" "
Rating 8 - Good. 166 out of 867 reviews" "
Rating 6 - Okay. 180 out of 867 reviews" "
Rating 4 - Poor. 148 out of 867 reviews" "
Rating 2 - Terrible. 260 out of 867 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

5.6/10

Amenities

4.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Tammy

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Rooms were clean, shower clean. We didn’t have a refrigerator that worked so got them to bring us a new one. Looks like they may be doing some renovations was just stuff I don’t constructing wise all over. Breakfast was terrible but the coffee was good.
Stayed 3 nights in Mar 2024
Response from GM on 28 Mar 2024
Dear Tammy,Thank you for sharing your feedback. We're glad you appreciated our cleanliness and coffee. We regret the issues with the refrigerator and breakfast, and we're indeed currently upgrading our amenities for an enhanced guest experience. We hope to welcome you back soon for a more seamless stay.Warm regards,Hotel Management

8/10 Good

Donald

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Only issue was getting charged $100 instead of 50 for incidentals. No issues as long as I get $100 back.
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Dear Donald,Thank you for bringing this to our attention and for your positive rating. We sincerely apologize for any confusion regarding the incidental charge. Rest assured, our team is looking into this matter to ensure it's resolved. We appreciate your patience and understanding. It's our pleasure to have you as a guest and we look forward to welcoming you back soon.Warm regards,Hotel Management

4/10 Poor

Derrell

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I don’t think the standard for this chain is only 2 flavors of cereal with ONLY skim milk, waffles, a max limit of 2 muffins, and apple or orange juice. Also a lot of things under construction and there was not one working ice machine.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 15 Mar 2024
Dear Derrell,We apologize for falling short of your expectations during your recent stay. Your feedback regarding the limited breakfast options and the inconvenience caused by the construction and non-functional ice machine is duly noted. We will work to address these issues promptly to enhance the overall guest experience. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

2/10 Terrible

Tierra

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Manager on 7 Mar 2024
Dear Tierra,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

2/10 Terrible

Susana

Business traveller
Disliked: Cleanliness, amenities
I came home covered with bed bug bites all over my body. I will not stay at this hotel every again.
Stayed 1 night in Feb 2024
Response from GM on 21 Feb 2024
Dear Susana,We're truly sorry to hear about your experience. The comfort and health of our guests are paramount to us. Please accept our sincerest apologies for any inconvenience caused. Your feedback is invaluable and we are committed to making things right. Thank you for bringing this to our attention. Warm regards,Hotel Management

10/10 Excellent

Dani, Palmdale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, decent price, close to downtown Cinci.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 8 Feb 2024
Dear Dani,Thank you for your stay. We're thrilled to hear that you had a great experience at our place, found the price reasonable, and appreciated the proximity to downtown Cincinnati. Providing a positive and convenient stay for our guests is important to us, and we're glad we met your expectations. We look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Tyler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Literal blood and urine stains on the sheets in two separate rooms… had to move twice
Stayed 1 night in Feb 2024
Response from Hotel Manager on 5 Feb 2024
Dear Tyler,Thanks for the feedback. We regret the unpleasant experience you had during your stay with us. This is not what we want to provide to our guests. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better in the future. Sincerely, Hotel Manager

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
There were in the process of upgrades
Stayed 1 night in Jan 2024
Response from Hotel Manager on 26 Jan 2024
Dear Craig,Thank you for your feedback. We aim to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we're doing well and when we are so we can get better. If we let you down, I apologize. We have noted these comments to ensure we do better than ever for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Excellent

Annette

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and nice
Stayed 1 night in Jan 2024
Response from Hotel Manager on 22 Jan 2024
Dear Annette,Thank you for your feedback. We're glad we were able to provide you with a pleasant, comfortable, and quiet experience. We take great pride in serving guests well, and I'm happy to hear that we're meeting and exceeding expectations. I hope you'll be able to stay with us again soon.Sincerely, Hotel Manager

10/10 Excellent

Meng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 22 Jan 2024
Hello Meng,We're thrilled to hear that you had a wonderful experience during your recent stay at our hotel. Your high rating is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

Chris

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at our hotel and pretty quickly found bed bugs in the room we were staying in. The receptionist then argued with me that it’s impossible. I ended up convincing him to check the room to prove the issue. Then he refused to give me a refund at first.
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Chris,We're sorry to hear that you had a negative experience during your stay with us. We have a vigorous pest control program and can assure you that no insects are in our rooms. Please know that we take all guest concerns seriously and would appreciate the opportunity to investigate the situation and come to a resolution. We hope to have the chance to improve your experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Maria

Liked: Staff & service, amenities
Stayed 4 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello Maria,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service and a comfortable stay for all our guests. If you have any further feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello Annette, Thank you for choosing our hotel for your recent stay! We appreciate your rating and feedback. If there is anything specific you would like to share about your experience, please feel free to reach out to us directly. We value your input and look forward to serving you again in the future.

6/10 Okay

Annette

Liked: Cleanliness, staff & service
The staff are great and willing to help al u comfortable
Stayed 1 night in Dec 2023
Response from Hotel Manager on 29 Dec 2023
Dear Annette,Thank you for your stay. It's wonderful to hear that the staff made efforts to ensure your comfort and were attentive to your needs during your stay. We greatly appreciate your kind words about their helpfulness and willingness to assist. We hope to welcome you back for an even more enjoyable stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Hannah D

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Manager on 31 Jan 2024
Dear Hannah D,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
It was very good and quiet
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Dear Guest,Thank you for choosing our hotel for your recent stay. We're glad to hear that you had a quiet and enjoyable experience. We strive to provide a peaceful environment for our guests. If there is anything else we can assist you with, please don't hesitate to reach out to us.

10/10 Excellent

Arthur

Disliked: Property conditions & facilities
The property was under renovation so it looked like when they were finished it would be a clean environment. The staff were somewhat friendly.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 5 Dec 2023
Dear Arthur,Thank you for taking the time to share your feedback. We're glad to hear that you observed ongoing renovations and anticipate a clean environment once completed. We appreciate your understanding. We hope to have the opportunity to provide you with an even more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Kranthi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Provides free breakfast for an affordable price. Good deal for a night
Stayed 1 night in Nov 2023
Response from Hotel Manager on 28 Nov 2023
Dear Kranthi,Thank you for choosing us! We're thrilled to hear you found value in our offering of complimentary breakfast at an affordable price. We strive to provide excellent services for our guests and are pleased you enjoyed your stay. We hope to welcome you again soon.Sincerely, Hotel Manager

6/10 Okay

Terry

I left today i was there most of the month tv has not been working since Thursday we did not get compensated for the 5 days it was not working
Stayed 1 night in Nov 2023
Response from Manager on 22 Nov 2023
Hello Terry,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with the TV during your stay. Our team will perform a thorough investigation to ensure this is resolved promptly. For any further assistance, please contact our management directly.

6/10 Okay

Terry

This is the third day with no television working when will the problem be fix an i think i should have some kind of compensation are something the people at the front desk said it would be fixed the next day its been 3 days an its not fix
Stayed 1 night in Nov 2023
Response from Hotel Manager. on 18 Nov 2023
Dear Terry,Thank you for your kind feedback. We sincerely apologize for the inconvenience you've experienced with the television during your stay. We understand the frustration this situation has caused and want to let you know that we are actively working to resolve the issue quickly. Our team is dedicated to providing a comfortable and enjoyable stay for our guests, and we regret that we have fallen short in this instance. We understand the importance of a functioning television and are taking immediate steps to address and rectify the problem.Sincerely, Hotel Manager

6/10 Okay

Terry

Liked: Cleanliness
I been here two days and no television working in my room never had this problem before i stay here all of November i would like some kind of compensation for the not having no tv to look at i reported it to the front desk an no response for the problem yet
Stayed 1 night in Nov 2023
Response from GM on 17 Nov 2023
Dear Terry,Thank you for bringing your concerns to our attention. We apologize for any inconvenience you may have experienced during your stay. Your feedback is valuable to us, and we will use it to enhance our services. We appreciate your understanding and hope to have the opportunity to host you again in the future.

8/10 Good

Terry

Liked: Cleanliness, staff & service
I didn't have tv service the television was not working i call the front desk an the problem never got fixed the next morning still was not working i ask the front desk can i get some kinda discount are a comp. He said he had to talk to manager i would like some kind of response soon i being staying there All month long never had a problem like this before
Stayed 1 night in Nov 2023
Response from Hotel Manager on 17 Nov 2023
Dear Terry,Thank you for your feedback. We apologize for the inconvenience you experienced with the TV during your stay. It's disheartening to hear that the issue was not resolved promptly. Please rest assured that we will address this matter with the management team to ensure a more efficient resolution process. We appreciate your understanding and continued loyalty. We look forward to hosting you again soon.Sincerely, Hotel Manager

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The bed was comfortable and nice hotel view
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 16 Nov 2023
Dear Terry,Thank you for your stay. We're pleased to know that you found our beds comfortable and enjoyed the pleasant hotel view. Your comfort is essential to us, and we're glad you had a positive experience with these aspects of your stay. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from GM on 14 Nov 2023
Dear Terry,Thank you for taking the time to leave your rating. We appreciate your feedback and are pleased to know you had a positive overall experience. If there are areas where we can further enhance your satisfaction, please feel free to share your insights. We look forward to welcoming you back for an even more enjoyable stay.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service
Very last minute booking, excellent service with staff very helpful. Room very comfortable and clean.
Response from Hotel Manager on 10 Nov 2023
Dear Guest,Thank you for your positive feedback. We're thrilled to hear that you experienced excellent service with our helpful staff. It's wonderful that you found your room comfortable and clean. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Manager

2/10 Terrible

Richard

Stayed 2 nights in Nov 2023
Response from Manager on 9 Nov 2023
Hello Richard, Thank you for sharing your feedback with us. We apologize if your recent experience at our hotel did not meet your expectations. We value your input and will use it to improve our services. We encourage you to reach out to our management team to discuss your concerns further.

8/10 Good

steph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some maintenance issues but overall clean and good value. The best part is my special request of foam pillows (feather allergies) was fulfilled. Usually when staying at a hotel I will request ahead of time, but still have to ask again, but not here, which I appreciate a lot. Staff very pleasant during my 3-day stay.
Stayed 3 nights in Nov 2023
Response from Manager on 8 Nov 2023
Hello steph,Thank you for choosing our hotel for your recent stay. We're glad to hear that you found our hotel to be clean and a good value overall. It's great to know that our staff provided pleasant service throughout your three-day stay. We strive to fulfill special requests like foam pillows, and we're glad we were able to meet your needs. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Danielle, Dayton

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on 4 Nov 2023
Dear Danielle,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We hope to welcome you again soon.Sincerely, Hotel Manager

4/10 Poor

Danielle, Dayton

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 1 night in Oct 2023
Response from Manager on 30 Oct 2023
Hello Danielle,We apologize for any dissatisfaction you experienced during your stay. The cleanliness of our hotel is a top priority and we will address your feedback with our housekeeping team. Thank you for bringing this to our attention and we hope to have the opportunity to better serve you in the future.

8/10 Good

Fred

Stayed 1 night in Oct 2023
Response from Hotel Manager. on 25 Oct 2023
Dear Fred,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

6/10 Okay

Alexandria

Stayed 4 nights in Oct 2023
Response from Hotel Manager on 23 Oct 2023
Dear Alexandria,Thank you for your feedback and for taking the time to rate your experience. We would love to know how we can improve to make your next stay more enjoyable. Please feel free to share any specific suggestions or concerns with us. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager

2/10 Terrible

Cristal

Travelled with family
Disliked: Cleanliness
Bed Bugs
They had bed bugs.
Stayed 3 nights in Oct 2023
Response from Hotel Manager. on 19 Oct 2023
Dear Cristal,We have taken note of your remark about the bed bugs issue during your stay which is very unusual. We are regularly taking pest control measures on our property but will check it further. Anyhow, our apologies for the inconvenience. The issue will be perfectly resolved. You will have a pleasant stay next time. Looking forward to seeing you back. Sincerely, Hotel Manager

2/10 Terrible

Simon

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property looks like it started to get renovated several years ago, and stopped halfway through. Filthy mismatched couches in lobby. Suprised with $50 cash deposit thats not stated online, when checking in. 5 tv channels. Dirty rooms.
Response from Hotel Manager. on 19 Oct 2023
Dear Simon,Thank you for your kind feedback. we are disappointed to note that your overall experience of the stay was unsatisfactory. we will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely,Hotel Manager

2/10 Terrible

Rachel

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 19 Oct 2023
Hello Rachel, We're sorry to hear that you had a negative experience at our hotel. Please let us know how we can assist you in resolving any issues or concerns you may have.

10/10 Excellent

Pedro

Stayed 1 night in Oct 2023
Response from Manager on 30 Oct 2023
Hello Pedro,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you had a wonderful stay at our hotel. It is always our goal to provide exceptional service and exceed our guests' expectations. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

4/10 Poor

Jackie

Disliked: Property conditions & facilities, room comfort
When i entered the room it was clean but needed work the tv would not pull any channels in ,the refrigerator was broken and there was no toilet paper holder electric plates hanging out of wall in bathroom.Also none of the ice makers worked so we couldnt even have a cold drink
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello Jackie ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terrible

Sharon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on 9 Oct 2023
Dear Sharon,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please visit us again.Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trash
It was very dirty and uncomfortable
Stayed 1 night in Oct 2023
Response from Manager on 28 Oct 2023
Dear Guest,We apologize for the inconvenience caused during your stay. Our team will address the cleanliness issues to ensure a more comfortable experience in the future.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Carpet looked unswept, towels seemed dirty, sheets were clean and bed was comfortable. Room could of been cleaned a little better.
Stayed 1 night in Oct 2023
Response from Manager on 7 Oct 2023
Hello Guest, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Quinzzy, Washington

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst place I’ve stayed in my entire life and I travel frequently!!! Staff came in my room multiple times thinking it was empty! Place is crawling with drug addicts. I felt as if I would get robbed at any point. Place is ran down, shower curtains were filthy and haven’t been replaced in what appears to be 5 years! Place is just generally unclean oh and they tax you an additional money for 30 min late check out. Lastly the ice machine looks like something from a horror flick. Hasn’t been cleaned ever. Do not ever come here. I will never go to a days inn again!
Stayed 2 nights in Sep 2023
Response from Hotel Manager. on 2 Oct 2023
Dear Quinzzy,We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager

2/10 Terrible

Aiden

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Right by the highway, you’re going to hear traffic all night. Entire building is under construction, my door wouldn’t open due to how many times it’s been painted over. All amenities are closed, breakfast was a piece of toast and coffee
Stayed 1 night in Sep 2023
Response from Manager on 1 Oct 2023
Hello Aiden,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our breakfast and comments about our amenities . I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cincinnati
Restaurants and support facilities are not far. Parking for trucks and rvs are very ample
Stayed 1 night in Sep 2023
Response from Manager on 30 Sept 2023
Dear Guest,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the pool was not usable it was green
Stayed 2 nights in Sep 2023
Response from Hotel Manager. on 28 Sept 2023
Dear Robert,Thank you for your kind feedback. We apologize for any inconvenience you experienced with the pool during your stay. The cleanliness and maintenance of our facilities are of utmost importance to us, and it seems that we fell short in this regard. Please rest assured that we take your feedback seriously, and we will address this issue promptly to ensure that such a situation does not occur in the future. We appreciate your understanding, and we hope you will consider giving us another opportunity to provide you with a better experience during your next visit. Sincerely,Hotel Manager

6/10 Okay

Matthew

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from GM on 28 Sept 2023
Dear Matthew,Thank you for taking the time to rate your recent stay. We appreciate your feedback and would love to hear more about your experience to help us improve. If you have any specific comments or suggestions that can help us enhance your future visits, please don't hesitate to share them. We hope to have the opportunity to provide you with an even better stay in the future.

2/10 Terrible

Carol

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommendable
Hotel was filthy. They may have looked like they were renovating but nothing was complete. The toilet tank cover did not match the shape of the toilet. The bathroom door was a piece of unpainted unfinished wood shaved and still did not closed. There was a drywall screw that was used to hold the outlet cover in the wall. The carpet had cigarette burns and just overall dirty. And the pool was green. They should have just drained it.
Stayed 2 nights in Sep 2023
Response from Manager on 28 Sept 2023
Hello Carol ,It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Danielle, Dayton

Stayed 1 night in Sep 2023
Response from Manager on 16 Sept 2023
Hello Danielle,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Poor

Barbara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 10 Sept 2023
Hello Barbara,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Hotel Manager on 7 Sept 2023
Dear Patricia, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

6/10 Okay

don

Travelled with partner
Disliked: Amenities, property conditions & facilities
Average hotel in need of reconditioning . Beds comfortable and located 3.49 miles from Great American Ball Park. For an overnight its fine but would not want to stay any longer than that.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 5 Sept 2023
Dear Guest,We're glad to hear that you found the beds comfortable and that our location was convenient for your visit to the Great American Ball Park. However, we also appreciate your comments about the overall condition of the hotel. We’re involved in a continuous improvement process and are working to make the guest experience better. We take pride in offering a great experience for guests of all kinds. We hope that you will try us again. Sincerely, Hotel Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on 4 Sept 2023
Dear Guest,Thank you for sharing your feedback and rating your stay. We're sorry to see that your experience fell short of expectations. If you have any specific comments or concerns you'd like to share with us to help us improve, please feel free to reach out. Your satisfaction is important to us, and we'll do our best to address any issues.