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"Absolutely LOVED our stay. Everything was perfect. We even got upgraded! Room was lovely and clean with a pretty view from the 1st floor (2nd floor in North America). Location was excellent. Our favourite staff was Benedict at the front desk- she was so lovely and friendly. She was a joy to see at the reception. Our other favourite staff was Sammy at the restaurant who was attentive and also hilarious. Our “4 course” dinner was divine. Spoiler alert: you get more than 4 courses. On market day, don’t plan on moving your car. We took a detour that google set for us and it was stressful. The WiFi isn’t fast, but it wasn’t really an issue for us. I would definitely stay here again. I didn’t want to leave."

"This is a budget hotel. We only slept and showered there. We brought our dogs. We booked the rooms at 21:00 for a 22:00 arrival. The entrance is automated. We did not get our confirmation codes to the doors. All of that was solved with a quick call. It was clean and looks like there’s food machines in the lobby if you needed something. The hotel is located in a business zone though there are other hotels nearby. Free parking in the back. If you are arriving late (and are with dogs) and leaving early and need a clean room, I’d recommend Ibis Budget. "

"Staff was very friendly and helpful. I inadvertently left a small item in the room upon departure. Housekeeping discovered it even before I knew of my mistake, the desk called me and kindly arranged to have it sent to me by post. (I paid for postage expenses, of course.) Very efficient and appreciated. "

"Nice room, spacious, but could not reach the window lever to open the window. Mattress had plastic coated cover - not nice, had to remove it"

"Everything was wonderful "

"When we arrived we asked where we should park. We were told park along the street and at the pay and display, to get a three hour free ticket. I specifically asked if that three hour ticket would be enough to get us till the free parking at night and was told yes. She was wrong."

"Great staff, secure covered parking, clean rooms. Not the nicest part of town, but close to trains and within walking distance of the historic city centre. The dingy hallways detracted from the nice rooms, reception and breakfast areas. "

"Beautiful pool and garden, beautiful quiet location - house was good but old fashioned and required more thorough cleaning and attention to detail on cleaning crockery, checking for bugs in house (cleaning again) and ensuring that all facilities were in good working order which they were not. Heating was broken, dishwasher did not clean properly, no hot water in evening, then internet went down in storm affecting TV, with little to no contact with owner. This house needs TLC as did we so we felt cold, neglected and disappointed with our holiday. Apart from one load of logs for the fire which cheered us up we were pretty much ignored by the owner except when he arrived to check the heating and the plumber tried to fix. But it came on once at 2am then that was it. So very sorry but it was all too frustrating. Better communication is required. "

"The property is lovely, although a little tired; the room was large with sofa, good storage and some strange wall hangings (think swords and battle axes!), but the bed was below par - two different beds pushed together that moved and were not very comfortable. The gym is good with a balcony that looks over the forest, and the spa was great with good massages and spa facilities. Overall, a recommend, but wish they would upgrade the bed, pillows and bedding to match to overall feeling of the hotel. "