Hotels with Pool & Resorts in Cottonwood from NZ$88

"All was great"

"Request top floor for less noise."

"Great breakfast. "

"When I arrived. The person at the front desk was not friendly at all. He gave me my key. I went to my room. It was the wrong room. I ordered and prepaid for two queens and hide a bed and he gave me one King. I went back downstairs to ask for the proper room and he told me that there were no clean room and he didn’t know what to do and that it wasn’t his problem. I asked him how long it would take to get it clean and he said an hour or so. I left went to dinner came back and he told me that they were completely full and had no room rooms. I said well, how are you gonna make this right? He told me it’s not my problem, bro. He told me I could go to their sister hotel. I said well go ahead and make that reservation for me. Transfer my payment over there and we will be good. He said that’s not my problem. I’m not gonna do that. I informed him that I was a customer and that Holiday Inn is in the wrong. He told me it’s not his fault. He’s just the front desk clerk. He can’t do anything about it. I then asked to speak with the manager. he called the manager,. She resolved the problem immediately. I did end up going to the sister hotel where I was treated with great respect and courtesy from the front desk. The manager called the sister hotel and made everything right. I do appreciate the mamager for being accommodating, but the man at the front desk needs a few lessons in proper customer service."

"Excelent"

"Clean room, smelled clean, great staff. "

"Kitchen was stocked. "

"Kody working in the front was an absolute delight and the best part of our trip. He deserves a raise for the way he went above and beyond for my family! Mahalo Kody. "

"The room was not clean, cob webs with live spiders in one of the corners of the room, dead bugs in the light covers, dirt all around the tub and in the bathroom. Pool is not heated even though it’s an indoor pool. Breakfast ended at 10. We started eating at 8:30. They just wouldn’t remake any of the eggs or anything so when they ran out they were just out. They would start packing food away at 9. We couldn’t get new towels for over 24 hours. Couldn’t get our room cleaned for over 24 hours. There was a disgusting amount of dust on all the lamps. No racks in the refrigerator. Anywhere there was a trash can it was just overflowing with trash. Don’t let the rating on here deceive you "