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Reviews of Novotel Dijon Sud

4 out of 5
Novotel Dijon Sud
11 Route De Beaune, Marsannay-la-Cote, Cote-d'Or

Reviews

7.8

Good

Rating 10 - Excellent. 77 out of 271 reviews" "
Rating 8 - Good. 120 out of 271 reviews" "
Rating 6 - Okay. 42 out of 271 reviews" "
Rating 4 - Poor. 21 out of 271 reviews" "
Rating 2 - Terrible. 11 out of 271 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Nicola

Disliked: Property conditions & facilities
Definitely not 4 star. Sub standard, cramped rooms.
Stayed 1 night in Dec 2023
Response from Julie on 15 Jan 2024
Dear Nicola,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Julie Rimet, Responsable Hébergement - Novotel Dijon Sud.

10/10 Excellent

Rafal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Julie on 23 Nov 2023
Monsieur Rafal,Merci pour votre retour positif sur notre établissement.Au plaisir de vous revoir rapidement au cœur des vignes de Bourgogne !A bientôt,Julie Rimet, Responsable Hébergement - Novotel Dijon Sud.

8/10 Good

Nicholas

Stayed 1 night in Aug 2023

8/10 Good

Michelle Marie

Stayed 2 nights in Jul 2023

8/10 Good

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Katie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAFF TERRIBLE FOOD
Super friendly staff - couldn’t have been any nicer. The rooms are clean and comfortable and exactly what you would expect from a chain hotel. The only thing that lets it down - and it lets it down BADLY to the extend we wouldn’t stay here again is that the food is appalling. You have no choice in this area but to eat at the hotel and sadly it is dire.
Stayed 1 night in Jun 2023

2/10 Terrible

Kunal

Stayed 1 night in Jun 2023

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Used it in the past and will use in the future.👍
Stayed 1 night in May 2023

4/10 Poor

Kendall

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Handy location, otherwise avoid
Handy location just off the main Toll Road, staff were helpful but this is a very very tired Hotel with a dreadful smell in the corridors !
Stayed 1 night in May 2023

10/10 Excellent

lee

Stayed 1 night in Apr 2023

8/10 Good

Glenn

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Just 10 mins of the autoroute with outside parking ideal if you have a roof box or skis rack. The rooms are pretty decent and the staff very friendly. The food is disappointing. Dinner was average but there is a nice bar area.
Stayed 1 night in Feb 2023
Response from Romane D. Directrice on 1 Mar 2023
We very much appreciate your comments regarding your stay at the Novotel Dijon Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Buffet dinner is expensive and quite chaotic early in the evening, the food is average. Breakfast is included and the family room has bunk beds. Overall good service and room.
Stayed 1 night in Jul 2022

8/10 Good

Rui

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

Martin

Liked: Cleanliness
Disliked: Room comfort
This is a tired hotel. The room was nice enough but the air conditioning was barely there resulting in an uncomfortable night. Worst for me was dining. Buffet only on the friday i stayed there, no option for a la carte or room service just a pitiful buffet for 25eur, small selection including gratin de moules (split sauce, looked awful), chicken nuggets, and some other hot food gone cold. Small red wine for 8eur per glass. Not good and i wont return. I guess busi ess is good though, it was busy.
Stayed 1 night in Jul 2022

6/10 Okay

SONIA

Travelled with group
Liked: Staff & service, property conditions & facilities
V
Stayed 1 night in May 2022
Response from Clémence Beaufrère, Chef de réception - Novotel Di on 18 Jun 2022
Bonjour, Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Dijon Sud. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire en l’expression de nos sentiments les meilleurs.

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel for a family stopover. This time on the way to skiing in the Alps. A good restaurant for dinner (book ahead as it gets busy) and a nice buffet breakfast. We’ve been before and are likely to stay again.
Stayed 1 night in Mar 2022

10/10 Excellent

Katie

Stayed 1 night in Mar 2022
Response from Clémence, Chef de réception. on 31 Mar 2022
Bonjour Katie, Nous vous remercions d'avoir pris le temps de noter votre séjour à la suite de votre expérience chez nous. En l'attente du plaisir de vous revoir, je vous souhaite mes plus sincères salutations. A bientôt,

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK but go early or late to breakfast
Room was OK, shower underwhelming. Corridor was noisy. Breakfast was carnage - too many people trying to make their own breakfasts. All the nice features were a waste of time as the queues were too long. No cooked breakfast on offer.
Stayed 1 night in Feb 2022
Response from Clémence Beaufrère, Chef de réception - Novotel Di on 4 Mar 2022
Dear Robert, Thank you for taking the time to tell us about your experience at the Novotel Dijon Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, A bientôt,

10/10 Excellent

andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, nice staff, great breakfast,$$$ beer
Very nice hotel for a stop over on the way home from the alps, not a great location (an industrial estate) but easy to access from the autoroute, the facilities are nice, kid games, a free plushie for the kids, great breakfast, My only complaint you be 10e for half a litre of beer, seemed a little excessive!
Stayed 1 night in Feb 2022
Response from Clémence Beaufrère, Chef de réception - Novotel Di on 4 Mar 2022
Dear, We very much appreciate your comments regarding your stay at the Novotel Dijon Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A bientôt,

8/10 Good

Guillaume

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Clémence B., Chef de réception. on 13 Feb 2022
Bonjour Guillaume, Nous vous remercions pour la note accordée à votre séjour dans notre établissement. A bientôt

2/10 Terrible

Nurhan

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I booked the room half board and the hotel tried to charged me extra for diner and breakfast. However; after all stress they told me that ok and still we been charged extra for the dinner. I have called Expedia costumer center and they told me that they will call the hotel and they did NOT.
Stayed 1 night in Dec 2021
Response from Clémence Beaufrère, Chef de réception - Novotel Di on 13 Feb 2022
Dear CHRISTOPHE IZQUIERDO, Thank you for taking the time to tell us about your experience at the Novotel Dijon Route des Grands Crus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, A bientôt,

6/10 Okay

Arnold

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice interior make over. It’s spacious but basic in the rooms as most furniture has been removed / minimalised. At arrival it was confusing as no one was there at reception. Normally not an issue, however in the new design you cannot make out where the reception is ( it’s an unmarked wooden hub ). Therefore you can find yourself wondering through the hotel looking for reception.
Stayed 1 night in Sep 2021
Response from Clémence B., Reception manager. on 16 Sept 2021
Hello, Thank you for sharing your opinion on our establishment. We are delighted that your stay went well, and we will do what is necessary to improve the negatives. We look forward to seeing you again in Burgundy.

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight family stay on way to south of France
Clean and trying to be as Covid safe as possible. Good food in the restaurant for dinner. A good selection for breakfast. Plenty of free parking. The second time we have stayed on the way to the south of France. We’ll stay here again.
Stayed 1 night in Aug 2021
Response from Clémence B. Head of reception. on 24 Aug 2021
Hello, We are delighted to have received your positive feedback. We will be sure to share it with our teams. We look forward to welcoming you and your family on your next visit to Burgundy!

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2021
Response from Julie on 25 Jan 2021
Bonjour, n'hésitez pas à nous faire un retour sur les axes d'amélioration. Bien à vous

10/10 Excellent

Craig, West Sussex

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Friendly staff available straight away. Was pleased to see him clean the reception with proper sanitiser later when there were no customers waiting.
Stayed 1 night in Aug 2020
Response from Julie on 3 Sept 2020
Thank you Craig for the great feedback we hope to see you soon. Best regards

10/10 Excellent

NAJOUA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Julie on 3 Sept 2020
Merci pour votre notation! A très bientôt

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bathroom terrible - see photos
The hotel looks nice at the Reception area but when entering the room the tiny toilet is clautrophobic and the shower area has not been cleaned for long time. This place should not be considered 4* at all as per my photos attached. The bed is extremely close to the wall for you to walk to your bed to sleep you almost fall it is so tight! I would not recommend it at all unless owners would improve the level of cleaningless and space. Not worth the price !
Claustrophobic toilet cubicle with dark look concrete walls with stones
Bath tub - what an unpleasant scary shower area
Bathtub corner disgusting
Shower
Stayed 1 night in Aug 2020
Response from Julie on 8 Aug 2020
Dear Sir or Madam, thank you for taking the time to share your experience at Novotel Dijon. We are sorry to read that your experience didn't meet your expectations, my apologies. We've taken good note of your remarks and we will transfer them to the housekeeping service in order to avoid any occurence in the future. We hope to welcome you back soon. Best regards

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dijon stopover.
Modern hotel, ideal to break our journey to the south coast. We enjoyed our dinner in the restaurant, and the extensive breakfast selection. Rooms were clean and tidy. We had a double bed plus a twin sofa bed in each room. Reception staff were friendly. It has its own pool and car park. We would stay there again.
Stayed 1 night in Jul 2020
Response from Julie on 31 Jul 2020
Dear Philip, thank you for sharing your stay at Novotel Dijon. We hope to welcome you back soon. Best regards

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Property is a little old , I got a superior but did not really make any difference
Stayed 1 night in Jun 2020
Response from Julie on 11 Jul 2020
Thank you for taking the time to share your feedback, the hotel was renovated last year. We hope to welcome you back soon. Best regards

8/10 Good

Steph, Geneva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tres bon accueil. Chambre relativement confortable, breakfast correct.
Stayed 1 night in Feb 2020
Response from Julie on 22 Feb 2020
Bonjour, merci pour votre commentaire. A très bientôt. Bien à vous

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Julie on 20 Feb 2020
Merci pour votre notation A bientôt

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not a great experience
Hotel itself was good and clean but service was shocking. On arrival we thought to have happy hour cocktails from the bar, orederd a couple of drinks which they didn't have so chose another 2 from the happy hour menu. It was put on the room and want given a choice to pay at the bar so we assumed we have got happy hour. Went to the restaurant straightaway to eat. Food was good but my husband's meal was definitely different from what it said in the menu however we assumed it could be due to the translation so didn't bother asking the staff. Again the bill was added to the room without an option to pay on spot even though when we checked in we were told to pay as you go. Anyway not a big deal so we stayed and next morning at the checkout was handed a big bill on questioning we were told we had 2 cocktails and 4 beers when we only have 2 drinks in total. After a lot of faffig about and waiting for over 30 mins was refunded 8 euros which again wasn't correct but by that point I ran out of patience and thought my time is more money than the money I'm going to fight for. No apologies received, nothing.. so ended up paying over the top price for 2 very generic drinks and wasted roughly 30 mins to get some refund back which pretty much was nothing...I rather wouldn't have even bothered about that. Not going to stay in this hotel again..very badly run.
Stayed 1 night in Dec 2019
Response from Julie on 20 Feb 2020
Dear Sir or Madam, Thank you for taking the time to share your stay. I'm sorry to read that your experience at the restaurant was disapointing my apologies. I think there was a misunderstanding from the staff. Please note that the corrective action have been taken. I stay at your disposal if you need any further information. Best regards

10/10 Excellent

Daryl

Stayed 1 night in Dec 2019

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Julie on 20 Feb 2020
Merci pour votre notation !

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great mid way stop off point to Italian alps. The room looked newly refurbished and was very clean and breakfast was great ,
Stayed 1 night in Dec 2019
Response from Julie on 20 Feb 2020
Thank you for the kind feedback!

10/10 Excellent

Lynda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Hauke

Liked: Staff & service
Disliked: Cleanliness
Not worth the money in my opinion
bed wasn't really comfortable and the bathroom was dirty. The lobby and main area of the hotel is beautiful. In my opinion it is overpriced for what was offered.
Stayed 1 night in Oct 2019
Response from Corentin on 16 Oct 2019
Hy, Thank you for your review. See you soon. Corentin - CM

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good with good staff and clean room and grate location
Stayed 1 night in Sep 2019
Response from Corentin on 7 Oct 2019
Hello, Thank you for your review. See you soon. Corentin - CM

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel
A real treat for the family
Stayed 1 night in Sep 2019
Response from Corentin - CM on 25 Sept 2019
Hello, Thank you for your review. See you soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a stopover.
A very comfortable hotel, perfect for a family stopover, with secure parking. Swimming pool, table tennis, games area are great. Restaurant food is good, but not a great selection of “lighter” food. Would definitely stay again.
Stayed 1 night in Aug 2019
Response from Corentin on 25 Sept 2019
Hello We thank you for your comments following your stay with us. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. We are pleased to see that our new hotel has pleased you. Know for your next stay that we have a new restaurant that is "Climats". We offer regional dishes and themed nights. Looking forward to welcoming you back home. Corentin - CM

10/10 Excellent

Graham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice surprise
This hotel is quite recently refurbished and redecorated in a contemporary style. It's comfortable, clean and ideally placed in central France to be used as an ideal stopover if travelling from the Channel ports to the Riviera or vice versa. Would definitely recommend it and stay there again. Staff are well trained, efficient and polite. Overall a very pleasant experience and the place had the feel of a privately owned boutique hotel rather than a chain hotel.
Stayed 1 night in Aug 2019
Response from Corentin on 25 Sept 2019
Hello We thank you for your comments following your stay with us. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. We are pleased to see that our new hotel has pleased you. Know for your next stay that we have a new restaurant that is "Climats". We offer regional dishes and themed nights. Looking forward to welcoming you back home. Corentin - CM

6/10 Okay

Graham

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice room and bar, terrible pool
The room was really nice, lovely big tv and the beds were comfy... the bar area was also modern and had a big tv with the football on, although the gas went off for the lager and the barman couldn’t explain why. Also it was €10 a pint and they were only 50cl!! Also the pool looked nothing like the photos, it was really shallow with green murky water, freezing cold and full of leaves... a bit disappointing for the kids who were looking forward to having a dip after our very long drive.
Stayed 1 night in Aug 2019
Response from Corentin on 25 Sept 2019
Hello We thank you for your comments following your stay with us. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. We are pleased to see that our new hotel has pleased you. Know for your next stay that we have a new restaurant that is "Climats". We offer regional dishes and themed nights. Looking forward to welcoming you back home. Corentin - CM

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Julie on 26 Aug 2019
Merci Tom, à bientôt!

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Was very good Perfect for what we wanted and the pool & resto are decent
Stayed 1 night in Aug 2019
Response from Julie on 26 Aug 2019
Thank you for the great review ! Best regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Aug 2019
Response from Julie on 21 Aug 2019
Merci pour votre notation

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dijon pit-stop
Excellent value for money on a pit-stop to the south of France. Much better than we expected with secure parking and a swimming pool for the kids. Absolute bargain if you’re looking for a hold-over but is on the edge of a business park so not a beautiful setting. Are some vineyards in the distance for a nice run if that’s your thing.
Stayed 1 night in Aug 2019
Response from Julie on 21 Aug 2019
Dear Leah, Thank you for taking the time to share your experience. We hope to see you soon. Best regards

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Novotel Dijon Route des Grands Crus is a great hotel. The staff is very friendly and willing to help with anything. The restaurant serves fantastich breakfast. What's on the menu is very tasty yet in portions pretty meagre and expensive for what you get. €19 for a bœuf bourguignon that litterly exists of the bœuf bourguignon with some mashed potatoes (without any salad or sides) doesn't seem right to me. The childrens dish is tasty though and is almost the same in size. The lobby has gotten an interior update from the look of things. The rooms kind of lack this same fresh style and look a little outdated in comparison.
Stayed 2 nights in Jul 2019
Response from Julie on 24 Aug 2019
Dear Sir or Madam, Thank you for taking the time to share your experience at Novotel Dijon. We are glad to read that you enjoyed your stay with us. The hotel was fully renovated this winter. We hope to welcome you back soon. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Julie on 21 Aug 2019
Merci pour votre notation. A très bientôt !

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was full of families of all nationalities travelling through France and using it as a stopover. Absolutely perfect!
Stayed 1 night in Aug 2019
Response from Julie on 21 Aug 2019
We are glad to read tha you enjoyed your stay. We hope to see you soon ! Best regards