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Overview of Sheraton Grand Macao, Cotai Strip

Photo gallery

Guest reviews

4.2/5 Very Good
11,674 reviews
Guests rated this property 4.3/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Free airport shuttle
  • Air conditioning

Map

What's nearby

Popular LocationSands Cotai Central2 min walk
Popular LocationThe Grand Canal Shoppes3 min walk
Popular LocationVenetian Macao Casino3 min walk
AirportMacau (MFM-Macau Intl.)7 min drive

Choose dates to view prices

  • Deluxe Room, 1 King Bed

    4.6/5 guest room rating

    Room amenities

    • 42 sq m
    • City view
    • Sleeps 3
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  • Deluxe Room, 2 Single Beds

    4.6/5 guest room rating

    Room amenities

    • 42 sq m
    • City view
    • Sleeps 4
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  • Deluxe Room, 1 King Bed, View

    Room amenities

    • 42 sq m
    • City view
    • Sleeps 3
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  • Deluxe Room, 2 Single Beds, View

    4.7/5 guest room rating

    Room amenities

    • 42 sq m
    • City view
    • Sleeps 4
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  • Club Room, 2 Single Beds

    Room amenities

    • 42 sq m
    • City view
    • Sleeps 4
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  • Club Room, 1 King Bed

    Room amenities

    • 42 sq m
    • City view
    • Sleeps 3
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  • Deluxe Cotai View, 2 Twin Beds

    Room amenities

    • 42 sq m
    • City view
    • Sleeps 4
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  • Executive Suite, 2 Single Beds

    Room amenities

    • 83 sq m
    • City view
    • Sleeps 4
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  • Executive Suite, 1 King Bed

    Room amenities

    • 83 sq m
    • City view
    • Sleeps 3
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  • Family Suite, 2 Bedrooms, Tower

    4.5/5 guest room rating

    Room amenities

    • 83 sq m
    • City view
    • Sleeps 4
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  • Deluxe Suite Twin

    Room amenities

    • 125 sq m
    • City view
    • Sleeps 4
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  • Deluxe Suite, 1 King Bed

    Room amenities

    • 125 sq m
    • City view
    • Sleeps 3
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  • Executive Suite, 1 King Bed

    Room amenities

    • 125 sq m
    • City view
    • Sleeps 3
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  • Deluxe Cotai View, 1 King Bed

    Room amenities

    • 42 sq m
    • City view
    • Sleeps 3
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  • Ambassador Suite

    Room amenities

    • 166 sq m
    • City view
    • Sleeps 5
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  • Presidential Suite, 1 Double Bed

    Room amenities

    • 208 sq m
    • City view
    • Sleeps 5
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  • Terrace Suite

    Room amenities

    • 251 sq m
    • City view
    • Sleeps 3
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About this area

Cotai

Located in Cotai, Sheraton Grand Macao, Cotai Strip is connected to a shopping centre. Macau Tower and Senado Square are notable landmarks, and some of the area's popular attractions include Chimelong Ocean Kingdom and Macau Fisherman's Wharf. Looking to enjoy an event or a match while in town? See what's going on at Cotai Arena. Spend some time exploring the area's activities, including golfing.

Visit our Cotai travel guide
Map
Popular Location

What's nearby

  • Sands Cotai Central - 2 min walk
  • The Grand Canal Shoppes - 3 min walk
  • Venetian Macao Casino - 3 min walk
  • Cotai Arena - 11 min walk
  • Dancing Water Theatre - 15 min walk

Getting around

  • Macau (MFM-Macau Intl.) - 7 min drive

Restaurants

  • Feast — 1 min walk
  • Yum Cha — 1 min walk

About this property

Sheraton Grand Macao, Cotai Strip

Luxury hotel connected to the convention centre in Cotai with 2 restaurants
This hotel features 2 restaurants, 2 outdoor pools and a full-service spa. Free WiFi in public areas and a free airport shuttle are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a poolside bar are on-site. All 4001 soundproofed rooms provide free WiFi, free wired Internet and iPod docks. Guests can enjoy deep soaking bathtubs, and other standard amenities include separate sitting areas, 24-hour room service and LCD TVs.
Sheraton Grand Macao, Cotai Strip offers 4001 forms of accommodation with iPod docking stations and laptop-compatible safes. This accommodation offers separate sitting areas. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and complimentary toiletries.
Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Parking and public transport

Self parking: MOP 300.00 per day
Valet parking: MOP 600 per day
Free return airport shuttle from 10 AM to 10:30 PM
Airport shuttle at scheduled times

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MOP 248 for adults and MOP 100 for children
2 restaurants and 1 coffee shop/cafe
1 poolside bar and 1 bar
24-hour room service
Coffee/tea in a common area

Things to do

24-hour fitness centre
2 outdoor pools
Aerobics classes
Children's pool
Designer shops
Full-service spa
Sauna
Shopping centre
Shopping
Steam room

Family friendly

2 outdoor pools
Children's pool
Dry-cleaning service
Free cots/infant beds
Laundry facilities
Rollaway/extra beds (surcharge)
Soundproofed rooms

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Wedding services

Languages spoken

Chinese
English
Filipino
Korean

Business services

13 meeting rooms
Business centre
Computer station
Conference centre (267827 square feet of space)

Outdoors

Garden
Pool cabanas (surcharge)
Pool sunloungers
Pool umbrellas
Terrace

Spa

15 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - sports
Massage - swedish
Massage - Thai
Massage/treatment rooms
Reflexology
Spa open daily
Hot tub

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Visual alarms in hallways
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

More

Designated smoking areas (fines apply)

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains
Free cots/infant beds
Hypo-allergenic bedding
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Deep-soaking bathtub
Free toiletries
Hairdryer
Separate bathtub and shower
Towels

Entertainment

42-inch LCD TV
TV channels
iPod dock
Films for purchase
Premium channels

Food and drink

Free bottled water

More

Connecting rooms available
Desk
Iron/ironing board
Laptop-compatible safe
Phone
Separate sitting area
Slippers
Soundproofing

Policies

Check-in

Check-in between 3:00 PM and midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Airport shuttle service is available at scheduled times from 10 AM to 10:30 PM
Fees may apply; contact the property in advance to get details

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for MOP 300.0 per night.
Free cots (infant beds)

Payment types

American Express
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MOP 1000 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MOP 248 for adults and MOP 100 for children (approximately)
  • Self-parking fee: MOP 300.00 per day
  • Valet parking fee: MOP 600 per day
  • Rollaway bed fee: MOP 300.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests booking Club Room types at this property are granted Club access for the number of adults on the reservation. Additional adults and children over age 3 are charged access fees.
Guests age 13 and older will be considered adults.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool without adult supervision
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa

Property is also known as

Sheraton Grand Macao Hotel Cotai Central
Sheraton Grand Macao Hotel Central
Sheraton Grand Macao Cotai Central
Sheraton Grand Macao Central

Frequently asked questions

Can I cancel my reservation for free at Sheraton Grand Macao, Cotai Strip and receive a full refund?
Yes, Sheraton Grand Macao, Cotai Strip offers free cancellation on select room rates, because flexibility matters! Please refer to Sheraton Grand Macao, Cotai Strip cancellation policy on our site for more details about any exclusions or requirements.
Does this hotel have a pool?
Yes, this property has 2 outdoor pools and a children's pool.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking is available for MOP 300.00 per day. Valet parking is available for MOP 600 per day.
What time is check-in at this property?
Check-in is from 3:00 PM to midnight. Late check-in is available during limited hours.
What time is check-out at this property?
Checkout is at 11 AM.
Does Sheraton Grand Macao, Cotai Strip provide a shuttle to the airport?
Yes, there's a free airport shuttle.
Where is this hotel located?
This family-friendly Cotai hotel is located on the Strip, within a 15-minute walk of The Grand Canal Shoppes and Cotai Arena. Cotai Strip is 0.8 mi (1.4 km) away.

Guest reviews

4.2
5 - Excellent
4,569
4 - Good
5,363
3 - Okay
1,231
2 - Mediocre
335
1 - Poor
176
4.3
Cleanliness
4.1
Service and Staff
4.1
Amenities
4.2
Property condition

4/5 Good

  • Liked: Cleanliness, amenities, property conditions & facilities

Stayed 2 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Very big hotel. Check in took forever but thankful they have a separate priority check in for family with kids.

Stayed 2 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, clean rooms

Hotel is located at the main strip area, but far away from the new light rail stations. Overall the hotel is well maintained and the room was well cleaned. Hotel staff were friendly and welcoming.

Stayed 1 night in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Easy to access around the strip. Food court is good for lunch and dinner

Stayed 3 nights in Jan 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location

Stayed 4 nights in Jan 2020