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Overview of Grand Hyatt Macau

Photo gallery

Guest reviews

4.6/5 Wonderful
1,531 reviews
Guests rated this property 4.6/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa

Map

Highlights

Popular LocationVenetian Macao Casino3 min walk
Popular LocationSands Cotai Central3 min walk
Popular LocationDancing Water Theatre7 min walk
AirportMacau (MFM-Macau Intl.)7 min drive

Choose dates to view prices

  • Grand Deluxe Suite King

    4.6/5 guest room rating

    Room amenities

    • 69 sq m
    • City view
    • Sleeps 3
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  • Grand Suite King

    4.8/5 guest room rating

    Room amenities

    • 64 sq m
    • City view
    • Sleeps 3
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  • Grand Suite Twin

    4.8/5 guest room rating

    Room amenities

    • 64 sq m
    • City view
    • Sleeps 3
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  • Grand Executive Suite

    Room amenities

    • 72 sq m
    • City view
    • Sleeps 3
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  • 1 King Bed with Club Access

    5/5 guest room rating

    Room amenities

    • 52 sq m
    • City view
    • Sleeps 3
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  • 2 Twin Beds with Club Access

    4.4/5 guest room rating

    Room amenities

    • 52 sq m
    • City view
    • Sleeps 3
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  • Diplomat Suite

    Room amenities

    • 165 sq m
    • Water view
    • Sleeps 3
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  • Premier Suite

    Room amenities

    • 110 sq m
    • Water view
    • Sleeps 3
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  • 2 Twin Beds Deluxe

    4.8/5 guest room rating

    Room amenities

    • 52 sq m
    • City view
    • Sleeps 3
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  • 1 King Bed Deluxe

    4.7/5 guest room rating

    Room amenities

    • 52 sq m
    • City view
    • Sleeps 3
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  • Grand Suite Fountain View King

    4.8/5 guest room rating

    Room amenities

    • 64 sq m
    • Water view
    • Sleeps 3
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  • Grand Suite Fountain View Twin

    4.8/5 guest room rating

    Room amenities

    • 64 sq m
    • Water view
    • Sleeps 3
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  • Grand Deluxe Fountain View Suite King

    Room amenities

    • 69 sq m
    • Water view
    • Sleeps 3
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  • 1 King Bed Fountain View

    4.9/5 guest room rating

    Room amenities

    • 52 sq m
    • Water view
    • Sleeps 3
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  • Grand Executive Fountain View Suite

    Room amenities

    • 72 sq m
    • Water view
    • Sleeps 3
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  • Grand Suite King with Club Access

    Room amenities

    • 64 sq m
    • City view
    • Sleeps 3
    Show more
  • Grand Suite Twin with Club Access

    Room amenities

    • 64 sq m
    • City view
    • Sleeps 3
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  • Grand Deluxe Suite King with Club Access

    Room amenities

    • 69 sq m
    • City view
    • Sleeps 3
    Show more

About this area

Cotai

Located in Cotai, Grand Hyatt Macau is connected to a shopping centre. Macau Tower and Senado Square are notable landmarks, and some of the area's popular attractions include Macau Fisherman's Wharf and Chimelong Ocean Kingdom. Looking to enjoy an event or a game while in town? See what's happening at Cotai Arena or Macau East Asian Games Dome.

Visit our Cotai travel guide
Map
Popular Location

What's nearby

  • Venetian Macao Casino - 3 min walk
  • Sands Cotai Central - 3 min walk
  • Dancing Water Theatre - 7 min walk
  • Cotai Arena - 7 min walk
  • City of Dreams - 10 min walk

Getting around

  • Macau (MFM-Macau Intl.) - 7 min drive

Restaurants

  • Beijing Kitchen — 1 min walk
  • Mezza9 Macau — 1 min walk

About this property

Grand Hyatt Macau

Luxury hotel connected to a shopping centre in Cotai with 3 restaurants
This hotel features 3 restaurants, a full-service spa and an outdoor pool. Free WiFi in public areas, a free area shuttle and a free casino shuttle are also provided. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site. All 791 rooms boast deep soaking bathtubs, and offer free WiFi and 24-hour room service. Free wired Internet and DVD players are standard, as are LCD TVs with cable channels.
Grand Hyatt Macau offers 791 forms of accommodation with DVD players and minibars. 42-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and complimentary toiletries.
Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Self parking: MOP 960 per day
Valet parking: MOP 1440 per day
24-hour return airport shuttle (surcharge)
Airport shuttle at scheduled times, on request
Free local area shuttle
Free casino shuttle
Free ferry terminal shuttle
Limo/town car service

Food and drink

Buffet breakfast available for a fee daily 7:30 AM–11 AM: MOP 296 for adults and MOP 148 for children
3 restaurants and 1 coffee shop/cafe
1 poolside bar and 1 bar
24-hour room service
Coffee/tea in a common area

Things to do

Children's pool
Fitness centre
Full-service spa
Outdoor pool
Outdoor tennis court
Playground
Shopping
Hot tub

Family friendly

Children's club (surcharge)
Children's pool
Dry-cleaning service
DVD player
Free local area shuttle
High chair
Laundry facilities
Outdoor pool
Playground
Snack bar/deli

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Tour/ticket assistance
Wedding services

Languages spoken

Chinese
English
Korean

Business services

24-hour business centre
8 meeting rooms
Conference space (86112 square feet)

Outdoors

Terrace

Spa

15 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Couples treatment room(s)
Facials
Hydrotherapy
Massage - deep-tissue
Massage/treatment rooms
Spa open selected days
Steam room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible parking

More

Designated smoking areas (fines apply)

Room amenities

Bedroom

Climate control (air conditioning)
Linens

Bathroom

Bathrobes
Deep-soaking bathtub
Free toiletries
Hairdryer
Separate bathtub and shower
Towels

Entertainment

42-inch LCD TV
TV channels
CD player
DVD player
Films for purchase
Streaming services

Food and drink

Espresso maker
Free bottled water
Minibar

More

Children's slippers
Electrical adapters/chargers
Free local calls
Free newspapers
Phone
Safe
Slippers

Policies

Check-in

Check-in between 3 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for MOP 400.

Payment types

American Express
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MOP 1000.00 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MOP 296 for adults and MOP 148 for children (approximately)
  • Airport shuttle fee: MOP 520 per vehicle (one-way, maximum occupancy 4)
  • Self-parking fee: MOP 960 per day
  • Valet parking fee: MOP 1440 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • This property advises that enhanced cleaning and safety measures are currently in place.
  • Disinfectant is used to clean the property, and guests are provided with hand sanitiser.
  • For traveller safety, social distancing measures are in place and staff at the property wear personal protective equipment.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Guests under 16 years old are not allowed in the spa

Property is also known as

Grand Hyatt Macau Hotel Cotai
Grand Hyatt Macau Hotel
Grand Hyatt Macau Cotai
Grand Hyatt Macau

Frequently asked questions

Can I cancel my reservation for free at Grand Hyatt Macau and receive a full refund?
Yes, Grand Hyatt Macau offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Hyatt Macau cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking is available for MOP 960 per day. Valet parking is available for MOP 1440 per day.
What time is check-in at Grand Hyatt Macau?
Check-in is from 3 PM to midnight.
What time is check-out at Grand Hyatt Macau?
Checkout is at 11 AM.
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of MOP 520 per vehicle, one-way, applies.
Where is this property located?
This family-friendly Cotai hotel is located near the airport, within a 10-minute walk of Venetian Macao Casino and City of Dreams. Cotai Strip is 0.7 mi (1.1 km) away.

Guest reviews

4.6
Wonderful
5 - Excellent
1,039
4 - Good
390
3 - Okay
53
2 - Mediocre
26
1 - Poor
23
4.6
Cleanliness
4.6
Service and Staff
4.4
Amenities
4.6
Property condition

5/5 Excellent

  • Liked: Staff & service

Good for option

Room a bit dated. Bed is not too comfort as 5 star standard.

Stayed 1 night in Nov 2019

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jan 2020

2/5

  • Disliked: Staff & service

The restaurant guest is impolite and the waiting time is long.

Stayed 1 night in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fresh fruit daily. Prompt answers to questions. The lounge should be opened twenty four hours for quest use. I like to people watch. All staff that I had contact with went out of their way to accommodate my requests. Daily newspaper was nice but,the Wall Street Journal was not available.

Stayed 12 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay with the family

We stayed at the suite and was perfect for my 2 active boys. We were able to sleep while our boys watched and played outside in the living room.

Stayed 2 nights in Jan 2020