Costazul Hotels, Rio das Ostras

"Wow, from the time we arrived to the day we left the staff including Guilherme, Nicholas And Lucas to name a few were so amazing. All the staff at the bar and Alta were great too. Breakfast was a lovely choice of different baked goods, fruit, or you could order eggs omlettes waffles etc. fresh juice tea and coffee were serve yourself. The two pools although small were adequate for a quick dip, the spa pool had great views and was a warmer temperature. The room we had was a good size, massive king size bed and had a lovely little terrace. Very comfy and quiet. The location is great too, just down some cobbled steps to the main st and a short walk into town or to a beach or to get a water taxi to another beach. We can’t wait to return, hopefully in two years with some friends to celebrate some birthdays. "

"I stayed in a high-end executive suite at this hotel for 7 days, expecting a comfortable and relaxing experience while attending a friend’s wedding. Unfortunately, the stay turned into a complete disappointment. Throughout the entire week, we had no hot water in the shower—something that should be basic, especially for a hotel in this category. The AC unit was also leaking into the bedroom, which made the space uncomfortable and forced us to use towels to clean up the water. Speaking of towels, after using them to deal with the leak, housekeeping failed to replace them promptly. I had to request new towels three separate times, and they were still not provided in time, delaying me while I was trying to get ready for a wedding event. The hydromassage bathtub, one of the features that justified booking this suite, was completely non-functional. There was no water pressure and no hot water to fill it. When maintenance was contacted, they stated that the entire tubulation system needed to be replaced—meaning this issue was not new and clearly had not been addressed before our arrival. The explanation given by staff—that the room had not been inspected for days or even weeks prior to our stay—is simply unacceptable. It reflects a serious lack of maintenance and quality control, especially for what is marketed as a premium accommodation. What was supposed to be a special and enjoyable trip turned into a stressful and frustrating experience. I would not recommend this hotel, pa"

"We had a very mixed experience at Own Búzios. While the staff was initially very kind and the location is excellent conveniently across from a grocery store and easy to get around the room and maintenance issues were disappointing. We were first checked into a room with a shared bathroom despite booking a Premium Double. Once rectified, the second room had a broken AC. We eventually landed in a third room that felt quite run-down with stained sheets. The garden was poorly maintained, with high weeds and even mushrooms growing on the porch. The main positives were the very comfortable bed, a nice pool area for a post-beach swim, and the friendly initial welcome. However, these were overshadowed by a lack of property maintenance and a repetitive breakfast that seemed recycled over our four-day stay. Another down side m was the checkout experience where we were presented with an open bar tab. It felt like they tried to charge us for our "complimentary" welcome drinks, and the staff seemed irritated when we disputed it. Next time, I’ll likely try one of the nearby pousadas instead."

"This hotel is well located, tasteful in all aspects, and creates a sense of calm enjoyment the moment you arrive. Highest recommendation."

"Excellent"

"Nice clean spacious property with great views and very quiet area. Easy enough to walk to town center 10-15 min. Nice pool area and staff were very friendly and helpful. Always responded quickly to any queries. Be aware that if you have mobility issues there are lots of stairs to get to the hotel and rooms."

"Check in took a long time, pool was shallow and the place was dated"

"infinity pool, nice breakfast all in all everything great "

"Kind and friendly staff. Very welcoming. Always attentive "