Dear Mrs Elizabeth,Thank you for spending some time sharing your feedback about our hotel. We regret that your stay was not entirely satisfactory. For your information, we offer Junior Suites (facing the neighbour hotels or the hills ) and also Junior Suites Premium (sea view), so guests can choose the best option for them.We remain at your disposal in case you decice to visit us again in the future.Kind regards

Dear Mr Paul,Thank you for sharing your positive comments about our hotel, and especial thanks for appreciating the effort our staff.We inform that the access to Spa and gym has always had an extra cost.We would be glad to welcome you again in a near future.Kind regards

Dear Mrs Marjorie,Thank you for spending some time sharing your comments about our hotel. We are glad to read that you enjoyed your stay.We apologize if you had some issues with the cleaning. We will review them with the cleaning department manager. The feedback of our guests always helps us to improve.We remain at your disposal for another time in the future.Kind regards

Dear Mr / Mrs S A,Thank you for spending some time sharing your feedback about our hotel.We are glad to know that, despite a few less positive comments, you mostly enjoyed your family holidays. We are especially pleased about your kind comments about the staff, thank you for appreciating our work.Hoping to welcome you again in the future, we remain at your disposal.Kind regards

Dear Mr/Mrs Hany,Thank you for sharing your evaluation about your stay.According to your rate, we guess that our hotel met your expectations and that you enjoyed your holiday.We remain at your disposal for another time in the future.Kind regards

Dear Mr Kam-Wing,Thank you for rating your stay in our hotel.We are pleased to receive high scores, glad to know that the hotel met your expectations.We hope to welcome you back another time in the future.Kind regards

Dear Mr William,We thank you for sharing your positive evaluation about our hotel.Hoping that you had an enjoyable stay, we will be pleased to welcome you again in a near future.Kind regards

Dear guest,We are very pleased to know that you enjoyed your stay with your family. Glad to read that you felt comfortable in your room. Thank you of sharing your comments.We remain at your disposal for another time in the future.Kind regards

Dear Mr Wayne,Thank you very much for sharing your experience in our hotel. We are pleased to read that you enjoyed your stay and had a good family holiday. We especially thank you for your kind and positive comments about the staff, one of our priotities is that clients feel well cared.We will be glad to welcome you again in a near future.Kind regards

Dear Ivan, Thank you for sharing your experience in AQUA Hotel Aquamarina. We are sorry to know that you didn't like our restaurant, which is usually quite appreciated by our clients. Best regards,

Appreciated Mr. Malgorzata, First of all, thank you for sending us your comments, they are always a source of information for continuous improvement. We are very pleased with your excellent ratings and we will pass on your opinion to our entire team. In the next few years we plan to reform the rooms. We currently have the 5th floor renovated with superior rooms. We hope to be able to enjoy your presence again on your next visit to Santa Susanna. Receive a cordial greeting, Francesc Xavier Casas - AQUA Hotel Aquamarina&SPA

Dear Mr Kimmy. First of all, thank you for sending us your comments, they are always a source of information for continuous improvement. We are sorry that your stay at our hotel did not meet your expectations based on your assessment and comments. We will work with our teams to evaluate your feedback and take the most appropriate corrective action. We are sorry to receive this very low score, despite commenting that the buffet, food and restaurant were well organized. Possibly the comfort of the room and cleanliness are priorities in their evaluations. We note your comments about the room for the next reform that will be undertaken in the coming years. We have already carried out the reform of the 5th floor where the superior category rooms are located. We hope you can rethink the option of visiting us again on your next visit to Santa Susanna and you can assess the improvements applied. Kind regards, Francesc Xavier Casas - AQUA Hotel Aquamarina&SPA

Sehr geehrter Herr Günter, vielen Dank für Ihre positive Bewertung. Wir freuen uns sehr, dass Ihr Aufenthalt zu Ihrer maximalen Zufriedenheit war. Wir werden Ihre Kommentare mit unseren Mitarbeitern teilen. Wir hoffen, Ihre Anwesenheit bei Ihrem nächsten Besuch in Santa Susanna wieder genießen zu können. Alles Gute, Francesc XAvier Casas - Hotel Aquamarina&SPA

Dear Mr Prateek, Thank you very much for sending us your comments about his stay and the positive evaluations of him. We will transmit your opinion to all our teams and they will be happy with your words. We regret the above in reference to your child and we will review our entire control process to ensure that this situation does not recur. We hope that on your next visit to Santa Susanna you will choose our hotel to stay again. Kind regards, Francesc Xavier Casas - Hotel Aquamarina&SPA

Appreciated Guest, Thank you for sending us your comments about your stay at our hotel, they always help us to improve. We are sorry that it was not as satisfactory as you wanted. We will review with our cleaning department what is indicated about the dirt of the towels. Kind regards, Francesc Xavier Casas - Hotel Aquamarina&SPA

Dear Client, Thank you for sharing your comments about your stay at our hotel with us. Any comment is welcome and helps us to improve our services. We will review your comments on the food of the dinners with our kitchen department. We give an offer designed for all our clients, although we may not have met their expectations. Hoping to enjoy your company on your next visit to Santa Susanna, kind regards, Francesc Xavier Casas - Hotel Aquamarina&SPA

Dear guest, Many thanks for your feedback regarding your visit in Aqua Hotel Aquamarina. We have shared your wonderful comments with all the team, who is genuinely delighted, that you enjoyed your stay. Hope to see you soon in Aqua Hotel Aquamarina. Best wishes Beate Stolz - Guest Experience Agent

Dear guest, Thank you for taking the time to review your recent stay with us at the Aqua Hotel Aquamarina. We are satisfied to know that you consider our Hotel as a nice one, but on the other hand, we would like to express our apologies for having fallen short to meet your expectations regarding our services. Please rest assured that your feedback is valuable to us and is been adressed this with the relevant managers. We wish you the best for your future travels. Guest Experience Agent

Dear guest, Thank you so much for your pefect rating you posted on Expedia. We are very glad to know that you enjoyed your stay in Aqua Hotel Aquamarina and hope to see you again very soon. Kind regards Beate Stolz - Guest Experience Agent

Dear guest, First of all we would like to thank you for this perfect rating. We are very satisfied to know, that you felt comfortable in our Hotel and that you could appreciate our services. It would be a pleasure to host you again in a near future. Best regards Guest Experience Agent

Dear Guest, We are very pleased to read, that you enjoyed the provided service and were impressed by our team. It is very satisfying to know, that you felt comfortable in our Hotel. We hope you visit us again very soon. Kind regards Beat Stolz - Guest Experience Agent

Dear Ivaylo, Thank you so much for this excellent rating you shared with us and other users of Expedia. We are so pleased to know, that you have had a nice stay in our Hotel. It would be very nice to have another opportunity to welcome you back. Kind regards Beate Stolz - Guest Experience Agent

Dear guest, We are delighted to receive such a nice comment, regarding your experience in our Hotel. It would be pleasure for us to host you again in a near future. Best regards Beate Stolz - Guest Experience Agent

Dear guest, Thank you very much for sharing your opinion with us. It is a little bit disappointing to read, that you could appreciate only the pool area of our Hotel. We are sorry that you do not agree with the fees for the extras and the deposits. The deposits have to be payed in cash, but for other extras we can open a credit line at reception. We remain at you disposal for any additional information you should need. Kind regards Beate Stolz - Guest Experience Agent

Dear guest, We appreciate very much your feedback regarding your stay in Aqua Hotel Aquamarina. Please accept our apologies for having fallen short to meet your expectations. We regret that we did not have the information during your stay, as we could have found a solution. Once again, thank you for the time you took in writing your comment. We hope to have another chance to welcome you back in our Hotel. Kind regards Beate Stolz - Guest Experience Agent

Dear Anna, Thank you very much for sharing your positive experience during your stay at Aqua Hotel Aquamarina. Looking forward to welcoming you back again, we send you Kind regards Beate Stolz- Guest Experience Agent

Dear Lucy, First of all we would like to thank you for taking your time to post on your comment on Expedia. On the one hand we are very pleased to know, that this was the 5th time you came to our Hotel and that you always felt very satisfied with your stay. But on the other hand we are now very disappointed to read, that this time we could not reach your expectations and finally you decide to change your holiday destination. Be sure we will share all the mentioned points with our management team, in order to analyze your suggestions and to arrange the necessary adjustments. We would love to have another opportunity to recover your trust in us and offer you the comfortable, pleasant and memorable stay we always aim for. Best regards Beate Stolz - Guest Experience Agent

Dear Lilia, Thank you for your excellent rating. We are delighted to know, that you have enjoyed your stay at Aqua Hotel Aquamarina. We hope to see you soon. Kind regards Beate Stolz - Guest Experience Agent

Dear Guest, Thank you so much for this perfect rating you posted on Expedia. It would be a pleasure to host you again on your next trip to Santa Susanna. Kind regards Beate

Dear client, We appreciate very much your feedback. It would be a pleasure to host you again. Kind regards Beate Stolz - Guest Experience Agent

Dear guest, Thank you so much for this perfect rating and for your kind words about our Hotel and the service. We would be pleased to welcome you back in a near future. Kind regards Beate Stolz - Guest Experience Agent

Dear guest, We are really pleased to read this kind review about our Hotel. It is a pleasure for us to know, that our customers feel comfortable, because this is our main goal. We all thank you for appreciate the hard work that all our team do every day and hope you visit us again. Best regards Beate Stolz - Guest Experience Agent

Dear guest, Thank you very much for taking the time to share your feedback regarding your recent stay in Aqua Hotel Aquamarina. We take into account your opinion, in order to keep on improving our services. It would be a pleasure for us to welcome you back in our Hotel. Kind regards Beate Stolz - Guest Experience Agent

Dear client, Thank you very much for posting such a good rating on Expedia. We hope to see you again in a near future. Kind regards Beate Stolz - Guest Experience Agent

Dear client, We would like to thank you for your recent feedback and for choosing our Hotel. We are proud to know, that we were able to make your stay enjoyable and that our hospitality reached your expectations. We hope to have another chance to welcome you back in Aqua Hotel Aquamarina. Best Regards Beate Stolz - Guest Experience Agent

Dear guest, Thank you very much for taking your time to comment your stay in Aqua Hotel Aqaumarina. We appreciate very much your kind feedback. It would be a pleasure to welcome you back soon. Kind regards Beate Stolz - Guest Experience Agent

Dear Julie, Thank you so much for your feedback and your kind words about our Hotel. It would be a pleasure to welcome you back in a near future. Kind regards Beate Stolz - Guest Experience Agent

Dear client, Thank you so much for your nice words about our Hotel and the facilities we offer. We are very satisfied to know, that you enjoyed you stay in our Hotel. It would be a pleasure for us to have another opportunity to welcome you back in our Hotel. Kind regards Beate Stolz - Guest Experience Agent

Dear client, First of all we would like to thank you for your review you posted on Expedia. We are delighted to know, that you found convenient our location, our staff friendly and the room satisfying. We have taken into account your comment about the cutlery and will share your opinion with the concerning department. We hope to have the opportunity to welcome you back on your next visit to Santa Susanna. Kind regards Beate Stolz - Guest Experience Agent

Der Chris, Thank you for taking your time to post on your review on Expedia. We are very pleased to know, that you enjoyed your holiday . Our entire team hopes to have another chance to welcome you back in our Hotel. Kind regards Beate

Dear client, Thank you so much for your kind feedback and for sharing your comment with us and other users of Expedia.com. We are very pleased to know, that we could reach your expectation. It would be a pleasure for us to welcome you back in a next future. Kind regards Beate Stolz - Guest Experience Agent

Dear Geoff, Thank you so much for this detailed report you shared with us and other travellers. We are glad to know, that you find our Hotel smart, the Hotel location convenient, our cleaninig service efficient and the food of good quality. However we are very disappointed, to read, that we could not reach your expectations in certain aspects. We will take into account the negatif points you mentioned and will share your suggestions with the responsable of the concerning departments. We truly hope that you will give us another chance to welcome you back in our Hotel. Kind regards Beate Stolz - Guest Experience Agent

Dear client, Thank you so much for this good rating you posted on Expedia. We are pleased to see, that you could enjoy your holidays and that you feel comfortable during your stay. We would be pleased to have another opportunity to welcome you back on your next visit to Santa Susanna. Kind regards Beate Stolz - Guest Experience Agent

Dear client, Thank you very much for your review after your recent stay in our Hotel. We are pleased to know, that you could enjoy most of our services and facilities and look forward to welcome you back for your next stay in Santa Susanna. Kind regards Beate Stolz - Guest Experience Agent

Dear client, Thank you very much for this nice review. We are very glad to know, that you enjoyed your stay in Hotel Aquamarina. Be sure that we share your opinion with our entire team. We would be very pleased to have another oportunity to welcome you back in a next future. Kind regards Beate Stolz - Guest Experience Agent