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Reviews of Mas de Torrent Hotel & Spa, Relais & Châteaux

5 out of 5
Mas de Torrent Hotel & Spa, Relais & Châteaux
Afueras de Torrent s/n, Torrent, Girona

Reviews

9.8

Exceptional

Rating 10 - Excellent. 33 out of 39 reviews" "
Rating 8 - Good. 6 out of 39 reviews" "
Rating 6 - Okay. 0 out of 39 reviews" "
Rating 4 - Poor. 0 out of 39 reviews" "
Rating 2 - Terrible. 0 out of 39 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Kirti

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great property , if you want to close to a town or the center of activity this is not the right location. Good for a weekend getaway from it all.
Stayed 2 nights in Sep 2023

10/10 Excellent

Shai

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, very friendly staff.
Stayed 3 nights in Jun 2023
Response from Guest Experience Team on 8 Jul 2023
Dear Mr. Silverberg,First of all, I would like to thank you for choosing Mas de Torrent to enjoy a few days of rest. We are happy to see that we have fulfilled your expectations and we hope to see you again soon in this, your home. Kind Regards

10/10 Excellent

Natalie

Stayed 2 nights in Apr 2023
Response from Guest Experience Team on 22 May 2023
Dear Mrs. Natalie, First of all, I would like to thank you for choosing Mas de Torrent to enjoy a few days of rest. We are happy to see that we have fulfilled your expectations and we hope to see you again soon in this, your home. Kind RegardsGuest Experience Team

10/10 Excellent

Karim

Stayed 2 nights in Apr 2023
Response from Guest Experience Team on 22 May 2023
Dear Mr. KarimFirst of all, I would like to thank you for choosing Mas de Torrent to enjoy a few days of rest. We are happy to see that we have fulfilled your expectations and we hope to see you again soon in this, your home. Kind RegardsGuest Experience Team

10/10 Excellent

Phoi-Thi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow property
Beautiful property. Great service. Didn’t realize they have two famous painting from Josep Maria Sert. Wow moment for us. Property is stunning. Will come back often.
Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Stayed 2 nights in Jan 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a 8 star!!
Stayed 2 nights in Jul 2022
Response from Guests Experience Team on 6 Jul 2022
Dear Mr. John First of all, I would like to thank you for choosing Mas de Torrent to enjoy a few days of rest. We are happy to see that we have fulfilled your expectations and we hope to see you again soon in this your home. Kind Regards Guest Experience Team

10/10 Excellent

Michel, Gatineau

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel. The grounds are beautifully maintained. Professionalism of the staff and the attention to details is remarkable.
Stayed 2 nights in May 2022
Response from Guests Experience Team on 6 Jul 2022
Dear Mr. Michael First of all, I would like to thank you for choosing Mas de Torrent to enjoy a few days of rest. I apologize for the delay in responding, but we have had a small computer problem when accessing the comments of our guests. We are glad to see that we have met your expectations. We are very grateful for your comments, which are of great constructive value for the whole team that strives daily to make Mas de Torrent a unique place. We hope to see you again soon in this house. Yours sincerely, Guest Experience Team

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar precioso, tranquilo, aire puro. Las habitaciones comodisimas y la comoda deliciosa
Stayed 2 nights in Apr 2022
Response from Guests Experience Team on 3 May 2022
Estimado Sra. María, Lo primero de todo, quiero agradecerle que haya escogido Mas de Torrent para disfrutar de unos días de descanso. Nos alegra ver que hemos cumplido con sus expectativas y esperamos volver a verle pronto en esta su casa. Atentamente Guest Experience Team

10/10 Excellent

Lauren

Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019

10/10 Excellent

Mercedes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the location! It’s a quiet and relaxing place perfect to stay with your partner !
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Beautiful spot, large rooms, lush green grounds, nice pool, great spa building and nice restaurant. Really relaxing hotel with lots of small nice touches. This place is first class, minor areas for improvement would be service and quality of breakfast. If you compare to four seasons, MO, Claridges etc you will know what I mean.
Stayed 3 nights in Oct 2018

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay but over-priced food
Fabulous place to stay for ambience, service and location. The only spoling factor for the 5 day stay we had was the price of the packed lunch when we left. 3 sandwiches, 3 under-ripe peaches and 5 (?) small bottles of water - 42 Euros.
Stayed 4 nights in Jul 2018

10/10 Excellent

Corin, Belfast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection. Total attention to detail at every point. The staff in particular were superb. Looking forward to returning!
Stayed 3 nights in Jun 2018

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!!
Beautiful grounds, beautiful place, with lovely and accommodating staff.
Stayed 3 nights in May 2018

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eerie privilege
Having come to celebrate our anniversary upon the recommendation of friends, we had a very enjoyable stay. However, I think we were the only clients, served by an officious staff of perhaps 20, just waiting for something to do. When I used the facilities in the spas's locker room, a maid came and immediately took away my towel and robe. In the case of the latter, I note that they have the usual "one-size-fits-all" (too small!) attitude. but it is agreeable that they do supply robes and sandals (slippers) and a generous provision of toweling. The bath sandals are not-very-nice plastic, but suffice. The food in the restaurant is delicious -- as it should be for the price. This is definitely a pricey "special occasion" boutique hotel, with large, beautifully appointed rooms; unfortunately, they have steps to change the levels in the rooms, which can be dangerous in the dark.
Stayed 1 night in Dec 2017

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people were very nice, the hotel was an oasis in the middle of nowhere yet close to many day excursions. The hotel room was clean and comfortable. It think it was over priced for what it was but I did enjoy it.

10/10 Excellent

Camila, Lima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and appart
Was a perfect stay to relax , rest and sleep good. The hotel is beutoful and the staff is always there looking for your confort

10/10 Excellent

Asian Odysseys, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend get-away from Barcelona. Perfect
The staff could not have been more accommodating and charming. The room was very comfortable, but I expected a bit more luxury in the furnishings at this level of chateau and relaix. The food was superlative. The service exceptional. It was a wonderful few days in the Costa Brava area.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A delightful get-away
The hotel was wonderful - comfortable, clean, attractive, elegant and inviting. The staff was welcoming, and most helpful. We were made to feel like invited guests, and were sorry to leave. Our time was limited, so we were unable to take advantage of the wonderful looking spa, the beautiful pool, or the tennis courts (2). This was a resort , not a mid-town hotel, so the location was quiet, and not near stores etc. A lovely buffet breakfast was included. The dining room was available for lunch and dinner. We thoroughly enjoyed our stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fabulous in every way!

10/10 Excellent

Laureano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien situado. Instalaciones muy cuidadas
Stayed 2 nights in Mar 2024

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto
Todo perfecto, repetiremos sin lugar a dudas!
Stayed 2 nights in Jul 2023
Response from Guest Experience Team on 11 Aug 2023
Estimado Sr. Joan,Lo primero de todo, quiero agradecerle que haya escogido Mas de Torrent para disfrutar de unos días de descanso. Nos alegra ver que hemos cumplido con sus expectativas y esperamos volver a verle pronto en esta, su casa.AtentamenteGuest Experience Team

10/10 Excellent

Jean-Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Guest Experience Team on 22 May 2023
Cher M. Philippe,Tout d’abord, je vous remercie d’avoir choisi Mas de Torrent pour quelques jours de repos. Nous sommes heureux de voir que nous avons répondu à vos attentes et nous espérons vous revoir bientôt dans, cette maison. Je vous prie d'agréer, Madame, Monsieur, l'expression de mes sentiments distingués,Guest Experience Team

8/10 Good

JUAN RAMON

Stayed 2 nights in Aug 2022
Response from Guests Experience Team on 17 Aug 2022
Estimado Sr. Juan Ramón, Gracias por su valoración. Nos alegra ver que casi hemos cumplido con sus expectativas. Si hay algo en lo que usted crea que podemos mejorar, le estaríamos muy agradecidos si nos hace llegar sus comentarios. Dichos comentarios son de un gran valor constructivo para nosotros y nos ayuda a hacer del Mas de Torrent un lugar Único. Esperamos volver a verle pronto en esta siempre, su casa. Atentamente, Guest Experience Team

8/10 Good

Natalie

Travelled with partner
Liked: Amenities, property conditions & facilities
Nettes Personal, hilfsbereit und ruhiges Hotel. Leider waren unsere extra wünsche nie möglich. Ich fragte etwa 7 Tage vor Ankunft beim Hotel an, ob wir in einen moderneren Raum untergebracht werden könnten, der bei Buchung nicht frei war, aber da hieß es, nein geht nur über den Reiseveranstalter. Mein Mann fragte mehrfach, beim bestellen an der Bar und beim Frühstück, ob er einen Bananen Shake bekommen könnte, aber auch das wurde stets sofort abgelehnt, obwohl Milch und Bananen da waren … Beim Frühstück hätten wir bei den regionalen Speisen etwas mehr Abwechslung gewünscht. Während unseres Aufenthalts (6nächte) gab es leider nur geringe Änderungen. Alles was uns nicht gefallen hat, waren Kleinigkeiten. Mal wurde das spa/Gym 5min zu spät geöffnet, mal kam der afternoon Team zu spät. Alles grundsätzlich entschuldbar, bei einem 5* hotel erwarten wir trotzdem mehr. Die Umgebung ist wunderschön, es ist ruhig und das Hotel bot mit kostenlosen leihrädern, gym, Sauna etc. alles was wir gebraucht haben. Ein moderneres Zimmer mit Parkett und kleinem Garten wäre schön gewesen und uns störten die ,,Massen“ die an manchen Tagen mit Bussen ins Hotel gebracht wurden. Meist Radfahrer, die in radkleidung in Massen das Frühstücksbüffet eroberten. Etwas weniger wäre schön gewesen. Auch auf die kleideraiswahl beim Essen hätte man hinweisen sollen. Wie oben geschrieben, das waren Kleinigkeiten, wir würden wieder ins mas de torrent reisen, allerdings in ein modernes Zimmer.
Stayed 6 nights in May 2022
Response from Guests Experience Team on 6 Jul 2022
Sehr geehrte Frau Natalie Zunächst möchte ich Ihnen dafür danken, dass Sie sich für Mas de Torrent entschieden haben, um ein paar Tage der Erholung zu genießen. Ich entschuldige mich für die verspätete Antwort, aber wir hatten ein kleines Computerproblem beim Zugriff auf die Kommentare unserer Gäste. Es tut mir leid, dass wir Ihre Erwartungen nicht zu 100 % erfüllt haben. Wir sind Ihnen sehr dankbar für Ihre Anmerkungen zum Frühstücksservice sowie zu den anderen von Ihnen genannten Punkten, die für das gesamte Team, das sich täglich darum bemüht, Mas de Torrent zu einem einzigartigen Ort zu machen, von großem konstruktivem Wert sind. Wir hoffen, Sie bald wieder in diesem Haus begrüßen zu dürfen. Mit freundlichen Grüßen , Gästeerlebnis-Team

10/10 Excellent

DANIEL

Stayed 1 night in May 2022
Response from Guests Experience Team on 6 Jul 2022
Estimado Sr. Daniel. Lo primero de todo, quiero agradecerle que haya escogido Mas de Torrent para disfrutar de unos días de descanso. Ruego disculpe el retraso en responder, pero hemos tenido un pequeño problema informático a la hora poder acceder a los comentarios de nuestros huéspedes. Nos alegra ver que hemos cumplido con sus expectativas. Esperamos volver a verle pronto en esta su casa. Atentamente, Guest Experience Team

8/10 Good

María

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Guests Experience Team on 2 Nov 2021
Estimado Sra. María, Lo primero de todo, quiero agradecerle que haya escogido Mas de Torrent para disfrutar de unos días de descanso. Nos alegra ver que hemos cumplido con sus expectativas y esperamos volver a verle pronto en esta su casa. Atentamente Guest Experience Team

10/10 Excellent

maria carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entorno inmejorable
Masia muy agradable en unos jardines muy cuidados
Stayed 1 night in Jun 2019

10/10 Excellent

Mikko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loistava hotelli ja Spa. Pyöräilyyn erinomainen sijainti.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calme, confort,repas..Tout est parfait. Et l ensemble spa / piscine est exceptionnel !
Stayed 1 night in Dec 2018

10/10 Excellent

Alla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel de lujo.Personal muy amable.Caro para mi gusto.

10/10 Excellent

Turpin, Bordeaux

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect hotel in all ways.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort