Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
This is our second year to stay in this house. We love the open floor plan, private bathrooms, easy access to washing machines, and all the bells and whistles. Our only complaints are that only 2 out of 4 satellites for the TVs worked for our stay, and with little kids, it was super hard to get them to stay in bed without a working tv to lull them to sleep. The owner of the house would not aid the staff in his/her account info. The lady who helped us was 38 weeks pregnant sitting on the floor and trying so hard to help us get things working properly, but the owner wouldn’t budge on his decision. His response was that he would personally fix it when he was in town. This is also the second year in a row that the owner had the Thermostat locked and controlled from his personal device. It gets hot at night and doesn’t cool down unless he allows it. I reached out last year to the staff to help fix the issue since we paid very good money and should be able to have access to the air conditioner. The response I get every year is that he controls it and has it locked. We got smart this year and packed a fan (which was a pain but whatever). We will not be staying in this house anymore due to the owner of the house and their control issues. The staff was wonderful, however. No complaints about the staff or house alone. The company should be able to assist their clients in whatever way needed.