The moment we got there, we found several roaches both dead and alive. A couple hours later we realized the refrigerator was leaking. We called Vacasa to report the bugs and fridge and they said they’d put in a ticket and have someone contact me. No one contacted me until the next day around lunchtime, and she said that “the fridge doesn’t leak in the winter, it’s only when people are staying here” so they knew it was leaking. We spent the entire trip cleaning water off the floor with towels to prevent our belongings getting damaged. They did not come out to remedy the refrigerator. They said instead that the owner would be replacing the fridge this weekend (after we leave) which doesn’t help us. As for the roaches she said that the house is treated by a pest control service and she would reach out to “see when the last service was”. I never heard from her again. Then that afternoon I walked onto the patio and was stung in the head by a Yellowjacket. There were three HUGE nests. So I sent my husband to the store to buy roach spray and wasp spray. He came back and we killed all the wasps in the nest. 15 total with 12 larvae. 6 roaches just in the living room.
The next day we look under the sink to find roach spray and wasp spray.. which shows they knew about the roaches and wasps.
That night we walk into the half bath downstairs and the floor is wet and it smells like poop. After some investigation we find it’s the toilet, leaking literal sewage water onto the floor.. so we had to clean that up too. Not even 10 minutes later the internet went out. We call and report the issues, and his exact response was “I’m so sorry to hear about that, is there anything else I can help you with?” No one ever contacted me regarding the internet. It eventually turned back on the next day, but that was the day we were checking out. Needless to say we asked for a refund. Never again.