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Reviews of The White Hart Hotel

3 out of 5
The White Hart Hotel
3 Church Street, St Austell, England

Reviews

8.4

Very good

Rating 10 - Excellent. 123 out of 312 reviews" "
Rating 8 - Good. 139 out of 312 reviews" "
Rating 6 - Okay. 42 out of 312 reviews" "
Rating 4 - Poor. 5 out of 312 reviews" "
Rating 2 - Terrible. 3 out of 312 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel was great. Clean and comfortable with friendly staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was very much how you'd want the main inn of a small town to be. Charm and character, whilst also well kept, modern facilities, good service and good breakfast.
Stayed 2 nights in Nov 2023

8/10 Good

Jayne

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great stay
Lovely stay. Staff amazing. Food very good.
Stayed 2 nights in Oct 2023

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend hotel- st Austell is very quiet
Stayed 1 night in Oct 2023

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful staff. Comfortable and clean as well as good food. Lot to do, interesting places in walking distance.
Stayed 3 nights in Sep 2023

8/10 Good

Valeria

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good overall, nice position esp for the Eden Project!
Stayed 2 nights in Aug 2023

8/10 Good

ian

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel appears to be out of place where it is situated. Inside it is full of original features and character, a worthwhile place to rest with excellent food.
Stayed 1 night in May 2023

10/10 Excellent

Joy

Stayed 1 night in May 2023

10/10 Excellent

IAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

bernard

Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas in St Austell
A busy Christmas meant there was not enough room at the in-laws' house. In situations like this, we usually stay at the White Hart Hotel. The hotel is situated right in the centre of town. St Austell is a modest enough destination. It's convenient for the Eden Project. I've always enjoyed our stays at the White Hart Hotel. The service is professional and friendly. Our Christmas meal was lovely. We'll definitely return.
Stayed 2 nights in Dec 2022

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hotel was very good, the service by the staff was excellent. Parking, though, was not good. The hotel car park for guests was completely full even though few guest where actually staying. This meant i had to park a 10 minute walk away.
Stayed 3 nights in Jan 2023

10/10 Excellent

Jill

Stayed 1 night in Dec 2022

8/10 Good

Jeremy

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The meals were fantastic. ! The staff was very friendly and helpful. The room was very small for two people.
Stayed 4 nights in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great For A Stay in Cornwall
Historic hotel with good service and food
Stayed 2 nights in Sep 2022

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The White Hart Hotel had all the comforts for a relaxing stay. The staff was attentive and helpful, the breakfast and dinner options were excellent, and the room was large and comfortable. I would recommend a stay here as a base for visiting Cornwall.
Stayed 3 nights in Sep 2022

2/10 Terrible

Joanne

Stayed 3 nights in Aug 2022

6/10 Okay

Ross

Liked: Cleanliness, staff & service
White Heart St Austell
Steep stairs to get to the bedrooms which some may struggle with. Reception and bar staff were very friendly and helpful. Spent 45 minutes stood outside from 3am due to a fire alarm which was apparently set off by a tumble dryer being left on. No staff on sight and when someone did finally turn up to sort the alarm out he told us ‘don’t worry if it goes off again’. Don’t think I will stay here again but I will pop in for a pint.
Stayed 2 nights in Jun 2022

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice hotel in St Austell. Free parking over the road. Small carpark but can fit about 15 cars in. Great breakfast.
Stayed 1 night in May 2022

10/10 Excellent

Manuela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good facilities, nice decor, very close to the train station.
Stayed 1 night in May 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice cosy and warm Hotel. Nice welcome. Good Room.
Stayed 1 night in Jan 2022

10/10 Excellent

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very comfortable, the food was excellent and the staff were lovely.
Stayed 2 nights in Nov 2021

2/10 Terrible

Huw

Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel. Staff and food absolutely first class. Great location for lots of sightseeing. Will return and recommend.
Stayed 4 nights in Aug 2021

6/10 Okay

Kirsty

Stayed 2 nights in Aug 2021

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Alison

Liked: Cleanliness, staff & service
Lovely pub but so noisy out side cause of pub then club turning out.
Stayed 1 night in Jul 2021

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

6/10 Okay

Verified traveller

Stayed 7 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Excellent service, staff are very friendly and helpful. I asked for an earlier check-in time for convenience and the receptionist swiftly made the arrangements, no questions asked. Room is satisfactory, not too spacious but decent room to place belongings. Very clean. Shower fixture was a little loose. No shower curtain present, not sure if intentional. Pub/restaurant area is lovely and they have an excellent and delicious breakfast menu. Shame I only stayed for one night as I'd have liked to try more food.
Stayed 1 night in Jun 2021

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Great hotel, really enjoyed staying there. Very helpful, polite and friendly staff. Hope to return.
Stayed 1 night in Jun 2021

6/10 Okay

Bradley

Road trip one night stay
Stay was average priced more at the top end hotel was ok room was outdated and bathroom very average and generally in need of a makeover. Very noises in the morning. Food is poor at best had a few bits at dinner which were below average and sent back. Breakfast simply ok. Suggest eating elsewhere Charlestown for food short journey away. Very little to do in the area
Stayed 1 night in Jun 2021

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short 2 day stay
This hotel have lovely, friendly and helpful staff
Stayed 2 nights in Jun 2021

2/10 Terrible

Stephen

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Central Location
Stayed 3 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location in the centre of St Austell was great it's just a shame St Austell is going through some tough times at the moment. The hotel is an old building which I liked. The staff were very friendly and helpful.
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stairs no for old
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Bed was worn out and made my back ache room a bit tatty in parts and all a bit second band now
Stayed 5 nights in May 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close to train station.
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good value for money, good staff, good food.
Good service, excellent staff. Rooms dated but beds very comfortable and shower excellent - what more do you need? Breakfast very nice with a decent selection of options, and the evening food was mostly excellent, with a couple of tweaks needed. Overall, enjoyable stay at a reasonable price and would recommend.
Stayed 3 nights in May 2021

6/10 Okay

Michael

Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the centre of St Austell
Great hotel in the centre of St Austell, just a few minutes' walk from the station. Room was very comfortable and breakfast was excellent. We had dinner in the hotel, which was also very good.
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020

6/10 Okay

Verified traveller

Spacious and clean room and bathroom. Breakfast was decent. Car parking needs sorting- we couldn’t get a space in the car park because a member of staff was parking there!! Good base to explore Cornwall but will need to drive out.
Stayed 4 nights in Aug 2020