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Reviews of Motel 6 London, KY

2 out of 5
Motel 6 London, KY
285 West Hwy 80, London, KY

Reviews

6.2
Rating 10 - Excellent. 33 out of 155 reviews" "
Rating 8 - Good. 34 out of 155 reviews" "
Rating 6 - Okay. 33 out of 155 reviews" "
Rating 4 - Poor. 19 out of 155 reviews" "
Rating 2 - Terrible. 36 out of 155 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vishvanath

Stayed 1 night in Feb 2024

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi Tanya,Thank you for the 5-star rating!Lilith#Team6

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

David W

Stayed 1 night in Sep 2023

2/10 Terrible

Sheria

Stayed 2 nights in Sep 2023

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly.
Stayed 4 nights in May 2023
Response from Nancy Y. on 6 Jul 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

George

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Disappointed by Lacky in London
Was taken back by the deposit for accidentals as I was told I could pay 20.00 cash or use a card to put on file,the 20.00 would be given back when I checked out but using a i later found out took 50.00 dollars off my card of course it will eventually be refunded. This however was a major inconvenience being on a extremely small budget. We get to the room and the air conditioner is making so much racket you could barely hear anyone speak. We turned that off and went to bed. The Bed was nice comfy and clean, however the lack of Wi-Fi and coffee pot in the room is confusing since there was a microwave and a nice sized mini fridge. Those small details and noisy A/C didn’t help an already frustrating night at all.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 27 Jun 2023
Hi George,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

2/10 Terrible

Melinda

Travelled with family
Stayed 4 nights in Jun 2023

2/10 Terrible

Kate

Travelled with family and small children
Disliked: Cleanliness, staff & service
The rooms were horrible and dirty. I found bed bugs and roaches. It was nasty!
Stayed 2 nights in Jun 2023
Response from Nancy Y. on 15 Jun 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Stacie R

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When we checked in we were not given a wifi password and didn't have enough towels and washcloths for everyone. I called later that evening and was told i had to come to lobby, rhey couldn't tell me over the phone the password and i needed to come get towels if i needed them. I went down, i didn't get washcloths for everyone because they were "running low "!!! Really? The next morning we left before 7 am, came back around 1, our towels were all gone and not replaced. I called, i had to go down to the lobby again. They gave me tiny towels! Not bath towels, loke kid sized or something. Still not enough washcloths. Not the cleanest. The desk gentleman was just short answers and not helpful. The young girl in the mornings was nice but definitely not much help. They offer absolutely nothing but a bed and shower. I honestly hoped for at least nice towels and friendly service, very disappointing
Stayed 2 nights in Jun 2023
Response from Nancy Y. on 15 Jun 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

8/10 Good

Jim

Travelled with partner
Liked: Staff & service
Outdated furnishings. Liked the walk in shower.
Stayed 1 night in Apr 2023
Response from Nancy Y. on 4 May 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Terry

Stayed 3 nights in Mar 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Overall condition was okay, but toilet was not installed correctly and rocked. Not enough towels provided and those in the room had stains and wear holes. Light switch didn't turn on any lights.
Stayed 1 night in Mar 2023
Response from Nancy Y. on 13 Apr 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team

6/10 Okay

Verified traveller

Travel Stop
Felt like we were bothering the clerk at check in. Old, rundown, dated property. Paper products not refilled in room.
Stayed 1 night in Mar 2023

6/10 Okay

Gregory, Melbourne

Liked: Cleanliness, staff & service
Humming fridge & lumpy pillows.
Stayed 1 night in Dec 2022
Response from Nancy Y. on 11 Jan 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

8/10 Good

Russ

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Nancy Y. on 11 Jan 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Douglas

We broke down in Tennessee had to stay somewhere else not a good experience
Stayed 1 night in Nov 2022
Response from Nancy Y. on 11 Jan 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

William

Liked: Cleanliness, staff & service, amenities
The shower drain backed up when I took a shower. No where to hang up towels to dry.
Stayed 2 nights in Oct 2022
Response from Nancy Y. on 10 Nov 2022
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

8/10 Good

Leslie, Germantown

Liked: Cleanliness, staff & service
Older building, furniture, fixtures; dated decor; clean enough, hot water for shower, comfortable bed for a quick overnight stay
Stayed 1 night in Oct 2022
Response from Nancy Y. on 10 Nov 2022
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Michele

Business traveller
Disliked: Staff & service
We checked in sheets were dirty asked front desk to change our sheets they told us we could come down and get some because I didn’t have staff to change them for me two bars of soap as a toiletry. Checked out a day early would not refund the day because they said it was through Expedia. I travel for work all I need is a place to lay my head at the end of the day. But I still want my bed to be clean don’t recommend if you have to stay more than a day
Stayed 4 nights in Oct 2022
Response from Nancy Y. on 10 Nov 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Michelle

Stayed 3 nights in Jun 2022

6/10 Okay

Nicholas

Travelled with family
Liked: Cleanliness
Disliked: Amenities
No shampoo, dud not clean room after 1st night, poor water pressure, no coffee machine, had to ask for towels.
Stayed 2 nights in Aug 2022

8/10 Good

J Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rainy
Just a place to sleep on my way home. Most hotels were booked due to the Eastern Ky Floods.
Stayed 1 night in Aug 2022

10/10 Excellent

Chaussie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and the room was cleaned.
Stayed 2 nights in Jun 2022
Response from Nancy Y. on 30 Jun 2022
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y. #Team6

8/10 Good

DONNA M

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice over nighter for traveling
Our stay was brief, just an over nighter and continued our traveling the next morning. It was quite. The bed was very comfortable. The room was very clean. The only thing that took me aback was when I took a shower there was a dried used bar of soap in the soap holder.
Stayed 1 night in Apr 2022
Response from Brand Experience Team on 28 Apr 2022
Hi Donna, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Maz K. #Team6

8/10 Good

Benjamin

Stayed 1 night in Apr 2022

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Colvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 2 nights in Jan 2022
Response from Brand Experience Team on 16 Feb 2022
Hi Coven, Thank you for positively rating your stay! Lilith #Team6

6/10 Okay

Timothy

Liked: Staff & service
May be the cleanest room I’ve ever stayed in! Very impressive. One big issue was the heater. Very noisy and slow. It took well over a hour before the room got up to a reasonable temp.
Stayed 1 night in Dec 2021
Response from Brand Experience Team on 16 Feb 2022
Hi Timothy, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests. We hope to see you soon. Safe Travels Lilith #Team6

10/10 Excellent

MATTHEW, Ypsilanti

Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

2/10 Terrible

William Van

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevator. Couldn’t get ground floor room. Husband is handicapped and can’t do steps. Ended up leaving.
Stayed 1 night in Oct 2021
Response from Brand Experience Team on 5 Nov 2021
Hi William, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

8/10 Good

Kimberly

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Oct 2021
Response from Brand Experience Team on 5 Nov 2021
Hi Kimberly, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

10/10 Excellent

GREGORY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite
Stayed 3 nights in Sep 2021

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all ok
Stayed 1 night in Sep 2021

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very pleased
The only reason it didn’t get 5 stars for cleanliness was that the pool needed work or either covered back up.
Stayed 2 nights in Aug 2021
Response from Brand Experience Team on 5 Nov 2021
Hi Stephanie, We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Lilith #Team6

6/10 Okay

David

Business traveller
Disliked: Staff & service
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn't anything special, but we were there for a whole day with nothing to do and did enjoy the pool. The chairs where broken, but we made it work and were able to relax and soak up the sun.
Stayed 2 nights in Jun 2021

10/10 Excellent

Ashley

Liked: Cleanliness, property conditions & facilities, room comfort
Room was clean and comfortable. Girl at desk was new, took a while to get checked in, but she was friendly and got it done.
Stayed 1 night in Jun 2021
Response from Brand Experience Team on 15 Jun 2021
Hi Ashley, Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Lilith #Team6

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice. The room was clean, for the most part. The bathroom could have used a little more attention than it had received, but it wasn't horrible. The room itself was clean and comfortable. The AC worked so well it was freezing us out, but when we turned it off, it didn't get really hot like some places do. It did stay comfortable. We had plenty of hot water for showers, the ice machine was convenient, as was parking. The only complaint that I had was that the woman at the front desk during the day was a little rude. I called to ask her why the WiFi wasn't working and she said it was. I told her that my computer and my phone were showing that there was no internet. She stated that there was something wrong with my phone and computer because she had internet. I let her know that I was not trying to access the office internet, but was trying to access the guest wifi and she still insisted that my devices were not working properly and that she couldn't help me because she didn't know about such things. She finally said she would speak to the manager and about an hour later, they he called to let me know the problem had been fixed and sure enough, I was able to get online. It wasn't a HORRIBLE experience, but the woman did get testy at first. The manager was super nice.
Stayed 2 nights in Jun 2021
Response from Brand Experience Team on 15 Jun 2021
Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a good location for what I was doing
Stayed 2 nights in Jun 2021
Response from Brand Experience Team on 15 Jun 2021
We are glad you had a great experience and appreciate your feedback! Lilith #Team6

10/10 Excellent

Wendell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel Room was very nice and clean.
Stayed 1 night in May 2021
Response from Brand Experience Team on 15 Jun 2021
Hi Wendell, Thank you for the perfect rating! Lilith #Team6

4/10 Poor

Jean

Travelled with family
Liked: Cleanliness, room comfort
No light on here!
So the people that work there are very friendly and the rooms were clean.... BUT my room had a few issues and at almost 2am I figured I would mention it to cleaning staff the following day. So 1st off the heater/air unit had a horrible smell when it turned on. Next was awesome... The light in bathroom did not work at all and the hall light only 1 bulb and it flickered. So it was interesting to take a shower in the dark, and when I mentioned to housekeeping she said she would let them know so they could come in to fix it and nothing! So 2 nights and no friggin light in bathroom is definitely not leaving a light on! Not sure if it is an electrical issue or just to cheap to put bulbs in rooms but that was a dark room. Not sure if I would stay again or not cause there was some rude ass guest that just let their pets do their business where ever. But hotel is more worried about dogs that make noise... I don't have a dog so I would prefer your dog doesn't piss on my truck rims, lucky I didn't send my husband to piss on your truck. Think she was an actual resident of the motel, her and her Chiweenie thing and that busted ass Dodge truck she started up at 6am with not exhaust!
Stayed 2 nights in Apr 2021
Response from Brand Experience Team on 15 Jun 2021
Hi Jean, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very friendly staff.
Stayed 3 nights in Apr 2021
Response from Brand Experience Team on 15 Jun 2021
Hi Mike, Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Lilith #Team6

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
havebs
Excellent great people
Stayed 3 nights in Mar 2021
Response from Brand Experience Team on 15 Jun 2021
Hi Deborah, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Lilith #Team6

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2021

8/10 Good

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to rest.
I overall enjoyed my overnight stay. Good bargain.
Stayed 1 night in Dec 2020
Response from Brand Experience Team on 2 Feb 2021
Hi Joshua, Thank you for the excellent review! Lilith #Team6