Lobby lounge
Check availability

Reviews of Wakeup Copenhagen Bernstorffsgade

2 out of 5
Wakeup Copenhagen Bernstorffsgade
Bernstorffsgade 35, Copenhagen

Reviews

8.4

Very good

Rating 10 - Excellent. 921 out of 2145 reviews" "
Rating 8 - Good. 852 out of 2145 reviews" "
Rating 6 - Okay. 250 out of 2145 reviews" "
Rating 4 - Poor. 83 out of 2145 reviews" "
Rating 2 - Terrible. 39 out of 2145 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed. Breakfast was a touch overpriced/not worth the cost.
Stayed 2 nights in Apr 2024

10/10 Excellent

C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great valur
Stayed 3 nights in Apr 2024

10/10 Excellent

Brett Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roomy, clean, close to everything
Stayed 3 nights in Mar 2024

10/10 Excellent

Daniel, CABA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Un hotel económico en la cara Copenhague. Tiene lo básico para pasarlo bien. La limpieza y cambio de sábanas y toallas es a demanda. Tiene un desayuno buffer al precio que cuesta un café y una croissant afuera. 100 DKK. Lo que le falta es una caja de seguridad en la habitación. Es fundamental. Lo recomiendo si las aspiraciones no son altas y la base del viaje es estar más afuera que en el hotel
Stayed 1 night in Mar 2024

8/10 Good

Omar

Liked: Cleanliness, staff & service
The rooms are too small, the shower doors open easily, the elevators didn’t seem to work correctly during my stay and the WiFi disconnected randomly on my phone
Stayed 4 nights in Mar 2024

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very accommodating and I would stay there again
Stayed 2 nights in Mar 2024

10/10 Excellent

Feroz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 3 nights in Mar 2024

6/10 Okay

Reniel

Stayed 2 nights in Mar 2024

10/10 Excellent

Adam

Stayed 3 nights in Mar 2024

10/10 Excellent

Dimitrios

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

John

Stayed 3 nights in Mar 2024

8/10 Good

Stuart

Liked: Cleanliness, amenities, property conditions & facilities
Basic and clean, beds are comfy too but I prefer wide pillows! You don’t need anything more than this to stay in for a city break 👌
Stayed 3 nights in Feb 2024

6/10 Okay

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent max 10 min walk to train station and Tivoli gardens, river was across the street. Rooms and all areas of the hotel were spotless, bar area was great to relax with the kids at the end of the day. Any time i spoke to staff they were very helpful and friendly would stay here again
Stayed 3 nights in Dec 2023

8/10 Good

Rajneesh

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There are many better hotels available in and around Copenhagen city center but Wakeup Copenhagen is way less expensive in comparison. The rooms are pretty tiny and the hotel provides limited amenities, but you pay less too. It's perfect for budget travelers.
Stayed 2 nights in Dec 2023

8/10 Good

Chrystina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Vijayamahasagar

Stayed 1 night in Dec 2023

8/10 Good

Nawel

Travelled with group
Liked: Property conditions & facilities
Loved the hotel. Very modern. Just wish they had daily room service.
Stayed 2 nights in Dec 2023

8/10 Good

Rajan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, excellent customer service.
Stayed 4 nights in Dec 2023

10/10 Excellent

Lillian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Bridget

Stayed 1 night in Dec 2023

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A budget hotel that hits above its weight.
So, it is a lovely hotel right downtown. Although people describe Scandinavia as expensive, one thing that is cheap in Scandinavia is hotels. Eating out is pricy! If you want to save money, enjoy the good quality hotels and buy food in grocery stores. The rooms are small and spare, but are clean and good quality. I wish Canada had such things. Location wise, it was a perfect location. I mostly moved around town by bicycle, since there were rental bicycles everywhere. I was at a conference, but booked two extra nights to enjoy myself.
Stayed 1 night in Jun 2023

4/10 Poor

Deanna

Liked: Staff & service
I had to come in a day late due to weather trouble at Frankfurt Airlines, multiple planes were canceled and hundreds of people had to stay overnight. Although I know I didn’t book a refundable night I was hoping for some empathy on getting my first night refunded but they refused. Tried to plead my case but they were unhelpful & unsympathetic. The room itself was decent yet small, but the showers drain didn’t drain well so water would overflow into the rest of the toilet area whenever I showered. The hairdryer had hair all tangled up around it, very disgusting. But what was worse of all was that the house keeper left my door open. When I checked in & put my bags down to leave I also took a photo of my door room number so that I don’t forget, but when I came back my door’s room was open. Luckily nothing was stolen thank God, but it was terrifying since I was a solo traveler & this was my very first day in the country & with this hotel. Overal cheap good place, but I wouldn’t stay there again & I wouldn’t recommended it to friends.
Stayed 2 nights in Nov 2023
Response from Lucas, Receptionen on 18 Dec 2023
DearFirst of all thank you for taking your time to answer our survey. We appreciate feedback from our guests, as it helps improve our service and product.We are sorry if you experienced an issue with the cleaning. We sincerely hope that you mentioned this to the reception, so that we could try and fix this immediately. The cleaning needs to be on point every time. The incident with your door being left open is indeed alarming, and we sincerely apologize for any distress this may have caused. We take security matters very seriously, and we are investigating this matter to prevent any recurrence. We are thankful that nothing was stolen, but we recognize the impact this had on your sense of safety, especially as a solo traveler.We hope to see you again at Wakeup Copenhagen Bernstorffsgade. Best regards Lucas, Reception

10/10 Excellent

Carl Aage

Stayed 1 night in Nov 2023

10/10 Excellent

Kaaka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pod type rooms. Clean but compact. Good facilities in hotel and welcoming reception area. Great location for Tivoli Gardens.
Stayed 3 nights in Nov 2023

10/10 Excellent

Clarisse Hernandez

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, we had an amazing holidays.
Stayed 3 nights in Nov 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable travel hotel that is in a great location, within walking distance of major sites and attractions. Easy transit access for longer trips, and has parking if there’s a need. Hotel was clean, staff was helpful and would stay again.
Stayed 8 nights in Nov 2023

6/10 Okay

Yuan

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is a decently clean budget hotel.
Stayed 3 nights in Nov 2023

2/10 Terrible

Anthony, Folkston

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This property lacked a welcoming feel. The staff that checked us in were not friendly or welcoming (thin dark haired gentleman and brown blonde hair lady). The rooms are incredibly small. So small, that two normal sized adults could not get dressed I the same area. The bathrooms are not private and the is no daily housekeeping ( unless requested, who wants to as everyday for a clean room and towels?). Take caution if you book here. It treats you like it is a hostel but charges like a full service hotel.
Stayed 3 nights in Nov 2023
Response from GIO on 4 Dec 2023
Dear AnthonyFirst of all thank you for taking your time to answer our survey. We appreciate feedback from our guests, as it helps improve our service and product.We are sorry to hear that you did not like our design. Our concept and design is small functional rooms.As with all hotels not every design is for every liking. I am very sorry to hear that your experience has not been so great and the cleanliness did not meet your expectations.At Wakeup we only clean the room if the guest are requesting cleaning at reception a day in advance. Thank you for choosing our hotel and we hope to welcome you again soon to offer you a much better experienceBest regards GiovanniReception

8/10 Good

miriam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, simple, very basic. Nothing too noteworthy, but good place to stay.
Stayed 2 nights in Nov 2023

10/10 Excellent

ANNE

Liked: Staff & service, property conditions & facilities, room comfort
Modern and convenient
So convenient just 10 min walk from station. Very modern hotel. The room size was not a problem for a short stay. The odd thing we found, room booked for 2 people arrive to the room and find 1 pillow and 1 single duvet. I know the receptionist did say there was extra bedding in the drawer but really having to make up your own bed on arrival. As someone else said the breakfast is very bland. Loved sitting in the lounge area in the late evening, very relaxing.
Stayed 3 nights in Nov 2023

10/10 Excellent

Adrian

Stayed 2 nights in Nov 2023

8/10 Good

Kristian

Liked: Cleanliness, staff & service, property conditions & facilities
Small rooms and not suitable for a 5 days stay, with no place to put your close. Beside from that it was a very good hotel with a good location
Stayed 5 nights in Nov 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Robin

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great property, close to metro and very walkable. Several food opinions and felt very safe at night. Cafe on site and we actually rented bikes as well. We will back in the near future. Typical small European room but the price is right.
Stayed 2 nights in Nov 2023

10/10 Excellent

GRAHAM

Stayed 2 nights in Nov 2023

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

oscar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Small rooms. Convinient.
Stayed 1 night in Oct 2023

6/10 Okay

Shah

Liked: Staff & service
Stayed 8 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a short city break
We thoroughly enjoyed our stay at Wake-up Copenhagen, the room was exceptionally clean and had everything we needed for our 2 night stay and we were able to check in early and also store our bags after checking out which was great. The location is also excellent only a short walk from the central station,
Stayed 2 nights in Oct 2023

6/10 Okay

FEL CARRENCE

Travelled with group
Liked: Cleanliness, staff & service
Location of this property is ideal, 10 mins walk to Tivoli amusement park and 10-15 mins walk to the nearest metro
Stayed 2 nights in Oct 2023

10/10 Excellent

Kam Chee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

P

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Typical small rooms in Denmark. However, comfortable & updated bigger than usual bathroom. Location is very good & convenient walking distance to downtown. Reasonably priced hot/cold breakfast buffet with wonderful upper most sky high view.
Stayed 6 nights in Sep 2023

4/10 Poor

jason

Disliked: Property conditions & facilities, room comfort
Avoid.
Door key quit working 3 times in a single night stay. Elevators are slow and tiny and over worked. Room is tiny for 2 people. Person against the window has to crawl over the other person if you want to get out of bed during the night. Pillows were small and the most uncomfortable I have ever had in a hotel. Want to check in a bit early, theres a charge. Want to check out a bit late, theres a charge. Want to check your bags while you are waiting to go to the airport, theres a charge. No bottled water. The lobby smells like a public bathroom. Overall I give Copenhagen two thumbs up, but avoid this hotel at all costs. I have stayed in motels for $30 a night that were nicer, cleaner and better equipped.
Stayed 1 night in Oct 2023

8/10 Good

Warren

Business traveller
Liked: Cleanliness, property conditions & facilities
This a simple / basic but very sufficient for a short break hotel. Within walking distance to train station and the city hall. The facilities in the room were kept to the minimum but ok. The public areas and the breakfast room were very impressive. Loved the reasonably priced breakfast on the top floor. No cooked food but again it was what I was looking for. The check in staff need smile a bit and show a worm welcome to the hotel guests. This is very important first contact and impression. They also need to mention to guest where about additional bed pillows and covers were kept- they were under the bed. Overall , nice hotel .
Stayed 1 night in Oct 2023

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location if your okay with no in-room coffee
The hotel was clean, comfortable, and quiet. The room was small but not anymore so than other European hotels I’ve stayed in. Actually, I’ve been in smaller. The staff were very friendly. There is a USB outlet but it’s not obvious. In fact, I missed it completely the first night. In the room I was in, it was in the faceplate corner on the bedside outlet near the floor. There is no way to make coffee or tea - no in-room setup. That was a bummer, but not major for me. There’s a nice Espresso House about a block down. There are signs to reuse linens, but only 1 paper cup was left in the room. Not sure how that is eco-friendly when all trash went in one bag. And it didn’t last for the second day. The listing of a restaurant is a little misleading. It’s only open for the hotel breakfast which is more continental with breads, cheese, meats, croissants, and soft boiled eggs. Nice light selection. Great location. Close to a lot of the tourist attractions like Tivoli, Slotsholm, Nyhaven, and Christiania. Overall? Yep, I’d stay there again.
Stayed 2 nights in Oct 2023

6/10 Okay

XINGYING, BRAINTREE

Liked: Staff & service
Close to train and bus station, check in is after 3pm or else they will have extra charge for early check in
Stayed 3 nights in Oct 2023

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could’ve done with thicker mattress and bigger blanket for the room
Stayed 4 nights in Oct 2023