8/10 Good
Cassandra B.
6 Jun 2025
Liked: Cleanliness, location, listing accuracy
I booked this newly listed property as it had a full lake view and had been totally renovated. I was also excited to use the hot tub and utilize the fenced in back yard for my dog. The inside of the home was immaculately cleaned and renovated. The basic needs were barely covered and not very stocked. My friend and I stayed for four nights and there were not adequate towels and no beach towels if we were going to use the hot tub. The outside areas were not clean or swept. The grass was not mowed and was quite long. The hot tub was extremely dirty on the inside and out. It was such a shame to not be able to take advantage of the outside areas. Prior to my stay I had messaged the host on the app several times with no response. I had to call customer service to get his phone number. Once I was able to speak with him, he took care of my concerns. I had also advised him of the neglected outside areas and unusable hot tub. Someone was sent out that day to mow the front and side lawn, but nothing was done with the backyard during our stay. The host assured me that things will be taken care of in the future. I hope so because I would like to return.
Cassandra B.
Stayed 3 nights in Jun 2025