Book a Commerce Township Cottage

"We had to leave the pool area because the chlorine was so strong the kids began coughing uncontrollably and our eyes were burning. Every person in the pool area was complaining of their eyes burning, even if they were not in the water. The hot tub was foamy with scum and dirt in the foam that I did not notice until I was already in. When I got out of the hot tub I had a dirt ring around my body at water level. Our room had filth all over the walls and surfaces, everything was out of date and falling apart, the handle even fell off in the shower. There were toys, food, dirty silverware, and more in the couch and it was apparent that the pull out beds in the couch were never checked to be cleaned. Garbage and dirty towels lined the hallways, some of it was there for our entire 3 day stay. The furniture in our room was outdated and worn out, and was mismatched. Our refrigerator was missing racks and the makeshift “shelf” that held the refrigerator in place was crooked and the fridge seemed to be falling. The TV in the room states that housekeeping is a daily service, yet we never seen them during our stay, our garbage was overflowing and we had to use makeshift garbage cans. We requested additional towels as we had a suite with 6 people in it and were only provided 4 towels, and it took several hours and a follow up request to receive them. As far as the breakfast that was included there are a lot of choices, but but everything was empty and not refilled in a timely manner. "

"The hot tub didn’t work and the swimming pool water feature quit working. They also didn’t give me my food credit. "

"This hotel is definitely showing its age. Not bad. Just not great. "

"One of if not the friendliest hotel ive ever checked into. The desk worker (sam) went out of her way to male sure our stay was great. Great breakfast clean rooms nice selection for breakfast. Only complaint was the pool was closed which is literary why we chose this hotel with 6 other families. The hotel was up front when we checked in but being that we used the hotels.com app we couldnt cancel. Very frustrating. But would still recommend staying here due to the staff."

"The staff were super friendly. Everything was clean and neat. The breakfast was delicious! "

"Beautiful hotel in Birmingham, an upscale area With restaurants and shops. I would call the Townsend a 4.5 hotel, not quite a Ritz, but way above a nice Marriott. The bed was the most comfortable bed ever, the staff responsive, the room well designed and the bathroom lovely. The shower was not strong. "

"Yes"

"Front desk was amazing. Super friendly! Very helpful. The room was not clean. There were still crumbs on the floor, the bathtub was dirty, stained. There was still trash in one of the trash cans. The ac unit did NOT work. We went to the front desk to ask for another room…that same front desk staff seemed a bit annoyed then. She changed our room though. It was “cleaner”, the ac worked, all the trash had been emptied. However, the refrigerator didn’t work, the tv wouldn’t turn off so we had to unplug it, a the shower had hair left in it. It seems as though they are trying to upgrade the hotel. The smell of paint was overly strong. They were drywall pieces all over the floor in the ice/vending area. Overall, I wouldn’t say here again…but the bed was super comfortable!"

"My stay was excellent and customer service was top tier. "