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Reviews of Homewood Suites by Hilton Columbus-Dublin

3 out of 5
Homewood Suites by Hilton Columbus-Dublin
5300 Parkcenter Ave, Dublin, OH

Reviews

8.2

Very good

Rating 10 - Excellent. 375 out of 801 reviews" "
Rating 8 - Good. 235 out of 801 reviews" "
Rating 6 - Okay. 83 out of 801 reviews" "
Rating 4 - Poor. 70 out of 801 reviews" "
Rating 2 - Terrible. 38 out of 801 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Duane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel a bit out of the but close to restaurants and freeways.
Stayed 1 night in Apr 2024

8/10 Good

Nicole, Cleveland Heights

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again.
Stayed 2 nights in Apr 2024

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Apr 2024

10/10 Excellent

Sheila

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with welcoming staff right upon entering. Hotel and the room was clean.
Stayed 2 nights in Apr 2024

6/10 Okay

NANCY

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Noise was a problem as we had a room directly across from the elevator. The property is dated and the bathroom needs updated. Shower doesn’t clean up well. The sink is too low.
Stayed 1 night in Apr 2024

10/10 Excellent

Ivette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mixed reviews kind of made me nervous about my choice. But I am so glad I booked here. I have 2 kids and they enjoyed the pool. I liked the pool because there was no deep end it is perfect for kids! Hotel is very family friendly. Free Breakfast was yummy and front desk staff was very helpful. Suite I stayed in was clean and property and area was clean and felt safe! No complaints.
Stayed 2 nights in Apr 2024

10/10 Excellent

Carol

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in town with my daughter for a dance competition at the Upper Arlington HS, this Homewood Suites location was a short 15 minutes, maybe less, drive away. The area was beautiful and we felt safe in the hotel. Clean, quiet, and comfy bed! Only 2 negatives: 1) the drapes let in a bit of light where they come together so bring a binder clip to close the gap. 2) light from the hallway come in around the door, I hung a garment bag on the security lock bar and used the 2 rolls of paper towels and cloth towels to block light coming in from under the door, it really helped darken the door. Great selection of food at breakfast, arrive before 9AM to get oatmeal. I would definitely stay here again and look into them for a stay elsewhere. If you have time go see The Dancing Hares sculpture in Ballantrae Community Park, 3 miles away and the 109 human-sized ears of corn art display. Trivia...dd you know Dublin is home to the Wendy's restaurant headquarters?
Stayed 1 night in Apr 2024

10/10 Excellent

Shauntay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to locate, clean and friendly staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints. Everything was great. We would stay here again.
Stayed 1 night in Mar 2024

8/10 Good

Hui

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Monique, Jersey City

Stayed 2 nights in Mar 2024

8/10 Good

Tierra Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area for shopping and enjoyed the room.
Stayed 1 night in Mar 2024

10/10 Excellent

Margaret

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Whole hotel was clean and lovely. Breakfast was delicious.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tia, Freeville

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Kandy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roomy with a nice size kitchen in the rooms
Stayed 2 nights in Mar 2024

2/10 Terrible

britt

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Eric

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
From the moment we walked in the side door with our bags the facility smelled like an ethnic restaurant. Our room had a very strong unpleasant odor of Indian food. When we got there our door to our room was propped open with the deadbolt which left us assuming the odor started there and they were trying to air it out. There were stains on the carpet and furniture. The soap containers they supply were full but dirty from the previous tenants. The pool Area was nice. Staff was pleasant and helpful with extra towels and bedding. We chose this hotel for the extra room a 2 bedroom suite supplies but will not stay here again.
Stayed 1 night in Feb 2024

6/10 Okay

Denise

Stayed 3 nights in Feb 2024

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful to my mother and I when we visited family in Columbus. Thank you!
Stayed 3 nights in Feb 2024
Response from Guest Services on 11 Feb 2024
Thank you for the feedback! We hope you see you again.

6/10 Okay

Phillip

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I did not like that they would not give me my deposit back. They kept saying they gave it back but actually never did, then the manager would never call me back. Not a good feeling.
Response from Guest Services on 7 Feb 2024
Your deposit of 25 was released by the hotel on the day of your departure. If that is not reflected on your credit/debit card statement, please contact your bank. If you have any other questions, please contact the hotel directly. Thank you.

8/10 Good

Josh

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great room
Stayed 2 nights in Jan 2024
Response from Guest Services on 7 Feb 2024
Thank you for your feedback! We look forward to seeing you again!

10/10 Excellent

Tamara

Stayed 2 nights in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on 15 Jan 2024
Thank you for staying with us! We hope to see you again soon.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on 9 Jan 2024
Thank you for your feedback. We hope to see you again.

4/10 Poor

JoAnn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Dangerous conditions and mechanical difficulties
The air conditioning didn't work. We had been on the road all day and my husband had to get online to work once we checked into the hotel so moving to another room wouldn't have been convenient. However, I am dealing with an illness and a lot of medication that requires me to use air-conditioning to ease my discomfort. Having their air conditioning not working ruined our stay because I was not able to get any sleep. In addition, the elevator doors open, but the elevator has not come to a complete stop (it's still doing an adjustment) which caused me to trip getting out of the elevator. That is a huge hazard to your guests.
Stayed 1 night in Dec 2023
Response from Guest Services on 2 Jan 2024
Your feedback is very important to us. Thank you for letting us know about the elevator and the air conditioner. We will notify our maintenance department.

10/10 Excellent

Sarika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and friendly staff
Stayed 1 night in Dec 2023
Response from Guest Services on 9 Jan 2024
Thank you for your feedback! We hope to see you again.

10/10 Excellent

Janelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on 9 Jan 2024
We are glad to enjoyed your stay. We hope to see you again.

8/10 Good

Candas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, but take your own kitchen pans.
It was a nice place to stay. Would have been better if they had pans to use in the oven. Every other hotel with the kitchen has had the equipment to use. Wasnt notified in advance, otherwise would have planned dofferently.
Stayed 2 nights in Dec 2023
Response from Guest Services on 9 Jan 2024
Thank you for your feedback. We are sorry we were unable to accommodate your request for a baking dish. We will certainly take that into consideration when placing our next order for kitchen supplies. We hope to see you again.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on 18 Dec 2023
Thank you for choosing Homewood Suites by Hilton Columbus-Dublin. We hope to see you again!

10/10 Excellent

DENNIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on 18 Dec 2023
Thank you for choosing Homewood Suites by Hilton Columbus-Dublin. We hope to see you again!

2/10 Terrible

Alisa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quite dirty and not taken care of. Everything is fairly dilapidated and old. The front desk staff I found to be dismissive and not willing to help, except one woman. Overall I wouldn't stay here again because the experience was fairly negative.
Stayed 8 nights in Dec 2023
Response from Guest Services on 13 Dec 2023
We am terribly sorry you did not enjoy your stay. We appreciate your feedback.

6/10 Okay

Jared

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The only downside was they charged me for parking that says it’s complimentary online and they disagreed with me until I showed them proof and they refunded the charge.
Stayed 1 night in Dec 2023
Response from Guest Services on 10 Dec 2023
Unfortunately, not all of our front desk staff were informed of the last minute change in parking fees. As soon as our agent was informed of the change, she refunded the parking fee.

4/10 Poor

Mike

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Front desk ladies were very friendly and helpful. With that said, the hotel as a whole was not so good. The hallway carpets were disgusting. Pretty sure they have never been shampooed since being installed. Upon entering our room, we were greeted with an old, musty smell. The front of the refrigerator was very dirty. Inside the refrigerator did not keep food cold. Our garbage disposal did not work, and the sink was clogged, although they did fix that. The shower door would not stay closed so water kept spring out into the bathroom, I mentioned that, but that however, did not get fixed during our stay. The breakfast was just OK. With that being said, I would never stay here again definitely does not live up to the Hilton name.
Stayed 4 nights in Nov 2023
Response from Guest Services on 10 Dec 2023
Thank you for your feedback. We are sorry to hear that you did not enjoy your stay. We will certainly make sure that each of these areas are addressed.

10/10 Excellent

Judy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent attention from staff. Great room for us. Like having refri n microwave n kitchen set up. Loved shower n bed very comfy
Stayed 2 nights in Dec 2023
Response from Guest Services on 5 Dec 2023
I am glad you enjoyed your stay with us! We hope to see you again!

4/10 Poor

Sara

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Love it but couldn’t get comfortable to sleep
I love the concept of this hotel. But I rated low as the bed, pillows, and couch were awful to relax and sleep on. Otherwise clean and easy!
Stayed 4 nights in Nov 2023
Response from Guest Services on 5 Dec 2023
Thank you for staying with us. Your feedback is invaluable!

6/10 Okay

john

Disliked: Cleanliness, staff & service
Problems with housekeeping. Cleaning rooms is on a two day schedule, but when they clean the room they miss things, like trash cans, replacing coffee machine cups and coffee packets. The trash receptacles in the hallway were frequently overflowing. One day they did not provide the breakfast offered on their website. All related to cutting staff to increase profits.
Stayed 1 night in Nov 2023
Response from Guest Services on 4 Dec 2023
Thank you for your feedback. My apologies for the things housekeeping missed. We will address this with our team. As for the one day we did not offer a hot breakfast buffet, it was Thanksgiving day and we chose to give our kitchen staff time off to spend with their families. We did, however, provide cold items, such as cereal, yogurt, fresh fruit, etc.

10/10 Excellent

Victoria

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Guest Services on 9 Jan 2024
Thank you for your feedback. We hope to see you again in the future.

8/10 Good

rebecca

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice suite. Quiet location. Only negatives were that they do not provide soap to wash hands except the shower gel. Also we were awakened by the fire alarm which was annoying, but I would stay there again.
Stayed 1 night in Nov 2023
Response from Guest Services on 9 Jan 2024
Thank you for your feedback. We are sorry to hear that there was no soap for the vanity in your room. Our deepest apologies for the inconvenience of the fire alarm. We are in the process of having that fixed. We hope to see you again.

10/10 Excellent

Stephen Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Guest Services on 9 Jan 2024
Thank you for your feedback! We are glad you enjoyed your stay with us. We hope to see you again.

10/10 Excellent

Deonna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son had a football tournament your hotel was just what we needed the pool, the kitchen in the room, free breakfast
Stayed 2 nights in Nov 2023
Response from Guest Services on 26 Nov 2023
Thank you for your feedback! We are so glad you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Yolanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area
Stayed 2 nights in Nov 2023
Response from Guest Services on 21 Nov 2023
Thank you for staying with us. We hope to see you again.

6/10 Okay

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Wonderful staff, pretty clean room. Our tub was backed up and they don't have maintenance on the weekends so we would stand in water for our showers. Breakfast was mediocre. Otherwise overall good.
Stayed 3 nights in Nov 2023
Response from Guest Services on 20 Nov 2023
Thank you for your feedback. We will share your experience with the appropriate departments, so we may better suit your needs in the future.

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Services on 21 Nov 2023
Thank you for staying with us. We hope to see you again.

8/10 Good

Chanya

Liked: Cleanliness, property conditions & facilities
Limited transportation
Stayed 2 nights in Nov 2023
Response from Guest Services on 20 Nov 2023
We are sorry you found transportation lacking. Uber, Lyft, and many taxi services are available for our guests' needs.

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Clean but very old and worn.
The furniture was old and the tile floors were worn and cracked. They looked dirty especially in the bathroom. The towels wer also worn, thin and ragged. The food court only had coffee available, no water for tea or hot chocolate.
Stayed 2 nights in Nov 2023
Response from Guest Services on 14 Nov 2023
Thank you for taking the time to share your recent experience at our hotel. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, room comfort
I would go back
This is a really nice hotel, it just needs a little updating. staff was super friendly, breakfast needs some juice options. Only coffee and tea was available.
Stayed 3 nights in Oct 2023
Response from Guest Services on 12 Nov 2023
Thank you for staying with us. We appreciate your feedback. We hope to see you again.

4/10 Poor

Emily

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not impressed at all. What is displayed in the pictures was not what we got. I am glad that we didn’t pay that much for it because it was not worth it. we will be staying somewhere else next time we’re in columbus
Stayed 3 nights in Nov 2023
Response from Guest Services on 20 Nov 2023
We are terribly sorry you were unhappy with your stay. We appreciate the feedback. Thank you.

8/10 Good

Jonathan

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
It was fine. Nothing great nothing terrible. I got this hotel because they had a two-bedroom suite for and extra 20 bucks compared to other hotels.
Stayed 1 night in Oct 2023
Response from Guest Services on 20 Nov 2023
Thank you for your feedback. We hope to see you again.