Outdoor pool

Reviews of InTown Suites Extended Stay Columbus

2.5 out of 5
InTown Suites Extended Stay Columbus
6040 Knology Way, Columbus, GA

Reviews

7.2

Good

Rating 10 - Excellent. 132 out of 429 reviews" "
Rating 8 - Good. 133 out of 429 reviews" "
Rating 6 - Okay. 62 out of 429 reviews" "
Rating 4 - Poor. 54 out of 429 reviews" "
Rating 2 - Terrible. 48 out of 429 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Property is in a very safe area. Location is good. Wish rooms were cleaned more than once a week. The floors need cleaning daily. More towels and bedding should be supplied for a week stay.
Stayed 8 nights in Dec 2023

6/10 Okay

shayla

Stayed 7 nights in Sep 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that one needs a key to enter the building. I like the family feel also.
Stayed 16 nights in Jul 2023

4/10 Poor

Sherri

Business traveller
Liked: Staff & service
The office is only open from 11am until 7pm. The key cards did not work half the time. NO towels were provided. Children ran up and down the hall and crying babies were next door. It was more like a housing project than a hotel.
Stayed 9 nights in Jun 2023

10/10 Excellent

Cinnamon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

8/10 Good

Tanadaya

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The room was nice, but they bath tub wasn’t clean at all.
Stayed 3 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2022

4/10 Poor

Julia

Disliked: Amenities, property conditions & facilities
Stayed 5 nights in Mar 2022

10/10 Excellent

Erin

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2022

4/10 Poor

Shelia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the strangest suite I’ve ever been to. The room had the covered turned down like someone slept in the bed and the staff didn’t clean it. The floor wasn’t clean. They only take trash once a week. No perks at all.
Stayed 7 nights in Oct 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable and quiet. They have strict covid guidelines which is great.
Stayed 7 nights in Feb 2021

2/10 Terrible

Christina, Columbus ga

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Got charger but couldn’t even check in still haven’t received money back
Stayed 7 nights in Jan 2021

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2021

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2021

4/10 Poor

Angela

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
stinks
the room stunk of cigarettes and there were MANY burn holes in the bedspread.
Stayed 1 night in Jan 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff unfriendly
The hotel staff is very rude towards all their guests.
Stayed 7 nights in Sep 2020

10/10 Excellent

DouglasCarter, Box Springs Ga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love everything they are clean and im a regular i love inn town suite
Stayed 1 night in Dec 2020

10/10 Excellent

Angela

Stayed 1 night in Dec 2020

4/10 Poor

jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whole place need to be renovated. The carpets have an old smell to them. The elevator was broken so we had to use the staircase which was funky, dirty amd stained. Upon entering the room, everything looked old. The stove was dirty, as was tje bathroom. The beds were old and uncomfortable. Wish i would have took pictures. Just so yall could literally see this.
Stayed 1 night in Nov 2020

10/10 Excellent

Doug, Columbus ga

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the service, front desk personells and maintinenance workers that are there
Stayed 4 nights in Oct 2020

4/10 Poor

Verified traveller

Stayed 16 nights in Sep 2020

6/10 Okay

David

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor desk service especially on Sundays when no one is available if you have a problem
Stayed 7 nights in Aug 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed a total of 13 days...We had no toilet paper or wash cloths and the 2 burner stove didn't work at all. The wifi worked when it wanted to. They were decently cheap but that's no reason not to have basic essentials.
Stayed 13 nights in Aug 2020

8/10 Good

Rose

Travelled with family
Liked: Staff & service
Meets the minimum standards. A good value
They were understaffed so the room wasn't very clean. The empoyees worked very hard, were friendly, and did the best they could to make our stay comfortable.
Stayed 7 nights in Aug 2020

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
Stayed 7 nights in Jul 2020

2/10 Terrible

Verified traveller

Stayed 3 nights in Jul 2020

2/10 Terrible

Susan

Stayed 1 night in May 2020

8/10 Good

Verified traveller

Stayed 14 nights in May 2020

4/10 Poor

Michael

Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The Office is only open from 11 AM to 7 PM and after it closes there is no person to call on the premises if you have a problem. The telephone in the room did not work and there was no-one to contact or to request help, except the property owner. The amenities were bad! There was no ice available at the Motel and the kitchen was totally bare of utensils or ice trays. There was no coffee maker in the kitchen and no food vending machines on the premises. The Lady at the check-in told me that there was a 3 day minimum stay for the price they were charging because they only cleaned the rooms after the third day. I told her that I had a confirmed reservation through Expedia, so she said that she would allow me to stay & pay for one night. I trust that this is not the type of accommodations that Expedia promotes.
Stayed 1 night in May 2020

8/10 Good

Winter, Columbus

Business traveller
Liked: Staff & service, amenities
The Staff was very professional and friendly. My room bathroom needed a little work the sink drained slowley. The bed was a little worned. It had sink holes.
Stayed 3 nights in Apr 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and staff. Good parking. Room cleaning service could be better
Stayed 7 nights in Mar 2020

8/10 Good

Twanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Mar 2020

10/10 Excellent

Suzanne

Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
was not accommodated for the special needs request for my three year old autistic daughter and one of the sleeping arrangements we had no bedding sheets blankets or anything for it we were put on the second floor after we were requested to be on the first floor do to haven little children in the room and there were complaints management knocking on the door because the complaints once we put on the second floor I was told there would be no one under eyes so they won't be any complaints and I had someone banging on the door for management anyways because of a complaint about the children which is due tomorrow to take 3 year old who doesn't speak English really he's our own language either she motions with her hands or makes a loud noises with her mouth instead of a speaking actual words cuz that's all she can do right now she's still in therapy working on her speech I was told as long as there was someone 17 or older in the room with my other children that was fine so when me and my other adult cuz left to go to the store even out to the parking lot to bring more stuff in or just go have a cigarette break someone went straight up to the room after they seen as both go to the parking lot to proceed to bang on my room door requesting them to open the door so they can see that my 17 year old son was in there with his younger brother and sister. Find that quite rude and the kids found that hello frightening for someone to come banging on the door after I just left out of the room
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No silverware/dishes or pots and pans in the kitchen.
Stayed 2 nights in Dec 2019

2/10 Terrible

Shannon

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
0
When i arrived, the manager claimed that she called me several times to let me know that if i didn't arrive by 7pm then my room would be released. I explained to her I did not receive a call and she didn't leave a voicemail. I was left without a room and i came from out of town. I had to end up going to another hotel to get a room. I will never ever book with hotel again. The manager didnt even try to compensate with a hotel voucher for future purchases, I am highly upset and disappointed.
Stayed 2 nights in Nov 2019

2/10 Terrible

Corey, Coumblus ga

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad the room was terrible!! Bed bugs and all. Expedia customer service wasntt helping at all
Stayed 1 night in Nov 2019

6/10 Okay

Calvin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great customer service, air conditioner went out, no maintenance after business hours
Stayed 1 night in Oct 2019

4/10 Poor

Donald

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor
Walls damaged, carpet damaged, one comforter had a hole in it. Bathroom sealant separated all around. Very poor condition.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Sep 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was good, after changing rooms 5 times. Had a reservation for a king bed, but they had no King beds at check-in.
Stayed 2 nights in Sep 2019

2/10 Terrible

Freddy Pep

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It sucked
Toilet didn't flush, no batteries were in the remotes, and the phone didn't work! Had to wait 10 - 15 minutes to check in because the clerk was running her suck. They didn't have another room available. Definitely will not stay
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Shay

Liked: Staff & service, property conditions & facilities
Good area needs some work but good people
Stayed 7 nights in Jun 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Its okay. There is no dishes, iron nor business center
Stayed 7 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Jun 2019