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Reviews of Baymont by Wyndham Columbia Northwest

2.5 out of 5
Baymont by Wyndham Columbia Northwest
347 Zimalcrest Drive, Columbia, SC

Reviews

5.4
Rating 10 - Excellent. 176 out of 1003 reviews" "
Rating 8 - Good. 148 out of 1003 reviews" "
Rating 6 - Okay. 177 out of 1003 reviews" "
Rating 4 - Poor. 162 out of 1003 reviews" "
Rating 2 - Terrible. 340 out of 1003 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Sebrana

Disliked: Staff & service
Stayed 5 nights in Apr 2024

10/10 Excellent

WillnSarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable
Stayed 1 night in Apr 2024

2/10 Terrible

Celesta

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was ok, the person on duty allowed me to check in about 15 minutes early. I noticed that there was not a grocery/convenience store as advertised. Went into the room, looked around, as always, and found stained pillowcases, dirty chairs, the phone did not work and the slide door for the balcony was missing a handle. The missing handle spot was not covered, which means easy access for bugs and anything else. No arcade as advertised. Limited breakfast items unlike the buffet breakfast advertised. When I went back to the front desk the person that checked me in was gone, but I told the new person that the pillows had stains on them, and I needed new ones. He asked how long have you been here and I said I just here. He said how many are stained and proceed to come from behind the counter so that he could follow me to the room and see for himself. WOW I thought, but I proceeded to follow behind him. He looked at all six pillows and all six had stains, but he said he would only give us three. I followed him back to the front and he gave me three more cases that I checked before I left, they were stained too. He said that is how most of them look. I said okay do not worry about it I will go buy my own and walked off. Management, please purchase new pillowcases and update your website.
Stayed 1 night in Apr 2024

6/10 Okay

kim

Travelled with partner
Nice staff but the hotel needs a refresh. I think there may be plans to do so, but I’d ask
Stayed 1 night in Apr 2024

2/10 Terrible

Karla

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had accidentally booked at the wrong location and they wouldn't let us switch it was 20 minutes further but in a bad area. The room was dirty and smelled of smoke and mildew. I didn't feel safe there
Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie A

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect time satying there and the staff was kind and friendly and helpful. Definitely will stay there when im in town.
Stayed 1 night in Mar 2024

2/10 Terrible

Katrina, orangeburg

Disliked: Cleanliness, staff & service, property conditions & facilities
I picked two queen bed for when I arrived but when I got there it was two doubles the worst sleep of my life my back hurts so bad
Stayed 2 nights in Mar 2024

8/10 Good

Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Lawrence

Disliked: Property conditions & facilities
Carpet has large burn hole in it as you walk in the room. The room smells like smoke and there was an ashtray on the night stand. Sofa had a large stain on it. Seems rundown
Stayed 1 night in Mar 2024

8/10 Good

Kaeleen

Stayed 1 night in Feb 2024

8/10 Good

Appollina

Stayed 1 night in Feb 2024

4/10 Poor

George J.

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Requiring a $100 deposit on the low rent room was irritating, especially since it was hidden in their fine print. Just because some of their previous guests trashed their rooms doesn’t justify charging me for it. Microwave didn’t work; sink wouldn’t drain, light over desk and curtains sagging off wall; no wake up call available. Felt like I was staying in some local seedy motel instead of a Wyndham property.
Stayed 1 night in Jan 2024

2/10 Terrible

gary

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay here
First room was not done so elevators were all out so I (a older senior) walked back to lobby then man at front desk put me in a third floor room I begged for a first floor he stated they were not clean ( this was at 4:30 pm 90 minutes after checkin began) I took my 2 trips up to 3rd floor to find a filthy room sheets,bath mat and love seat all badly soiled there as no curtains just the thin cover that didn’t block light and parking lot lights were bright all night oh forgot I had no clicker for tv so again I had to go lobby after multiple attempt’s a working clicker was brought to my room so the good things were the shower was hot and that’s it Hotels.com should remove this place it gives them a bad image
Stayed 1 night in Dec 2023

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
If Awful is worse than Terrible, then AWFUL!! Driving from the lobby at the front of the building to the entrance to the room was a drastic change. Smell of urine at entrance door, hallway, and elevator (note same complaint in reviews 3 months old). Dirty and unmaintained throughout, roaches, hazardous broken shower rod, possible vagrants outside, free breakfast consisted of waffles, cereal, toast, and apple juice. Met manager (James) in hallway when leaving. He acknowledged and agreed with our complaints and said he would give us a refund. I have yet to see that or a refund of our $100 "security" deposit. Shame on Expedia for listing this place and shame on Wyndham (one of the reasons I chose this place) for putting you name on this place. BAD, BAD, BAD !!!
Stayed 1 night in Dec 2023

2/10 Terrible

Marcos

Travelled with group
Disliked: Room comfort
Tired and through.
The property has great potential. They are over reaching on some of the projects, but the property itself is okay. The staff is tired. Looks like most of them live there and they have bad attitudes. I stayed there and was missing many things in the room like microwave, soaps, ice bucket and some other things. They never brought items I had to get them myself. Carrying a microwave was odd. The head of house keeping was very rude and unfriendly. I upgraded room and was disappointed. Not up to Wyndham standards at all. The tvs are old and rooms are dusty.
Stayed 1 night in Dec 2023

2/10 Terrible

Marquell

Disliked: Cleanliness, property conditions & facilities
What’s the purpose of a military discount if I end up paying the same as everyone else
Stayed 4 nights in Nov 2023

8/10 Good

Carmelo

Liked: Staff & service, property conditions & facilities
Covenient and cheap
Stayed 1 night in Nov 2023

2/10 Terrible

Catrina

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room they gave me was filthy and there was garbage everywhere and literal pee in a cup. it was never cleaned out, they gave me a second room and it was extremely dirty and the patio door was broken with tissue in it with a warning about break ins
Stayed 1 night in Nov 2023

2/10 Terrible

Charity

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Eddie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would want a refund
First off all there was NO hot water they charged me an extra day because I arrived late do to my flight.. the keys on the doors kept on not working and had to go to the front dest and the people were rude and didn’t do their job right .. there was homeless and crack heads all over the hotel the breakfast was not eatable .. room stank .. i did not stay the full time .. bad hotel dont stay there
Stayed 4 nights in Oct 2023

2/10 Terrible

Gavin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Find somewhere else, better options avail
Dirty rooms, towels dirty, mold on walls
Stayed 1 night in Oct 2023

2/10 Terrible

Alli

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel informed us upon arrival they had no hot water. They had been without hot water for over 1 day and did not know when or if it would be fixed during our one-night stay. So we had to leave. They still charged us for the room, even though the situation was out of our control. Won't be using Expedia again and I won't be visiting this hotel again.
Stayed 1 night in Oct 2023

10/10 Excellent

Luis

Stayed 1 night in Oct 2023

2/10 Terrible

Joey

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no hot water could not change the stations on the TV. Would not recommend this place.
Stayed 3 nights in Oct 2023

8/10 Good

Marilu

Travelled with family
Liked: Staff & service, property conditions & facilities
Room got garbage
Stayed 1 night in Oct 2023

6/10 Okay

Brian

Stayed 1 night in Oct 2023

2/10 Terrible

Janie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I could not stay at that roach infested hotel. I went through expedia for the booking and and i am still waiting on my refund. The service desk was the only good thing i can say about going in the place. They were professionals. They did all they could to work with me on this situation.
Stayed 1 night in Sep 2023

2/10 Terrible

Maridaly, Bronx

Disliked: Cleanliness, property conditions & facilities
Not safe for Kids! Roaches in the fridge, in your food, in the coffee maker. So much more to say but this should be enough.
Stayed 3 nights in Oct 2023

10/10 Excellent

carolyn

Liked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The motel was good considering it cost 2/3 of the price we paid at another Baymont in the area
Stayed 1 night in Oct 2023

2/10 Terrible

Lisa

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to start… the room had holes in the wall, mold on the drapes, mold in the bathroom, bad electrical outlets, and damp carpet. The breakfast was disgusting!! They were serving rotten fruit and cereal.
Stayed 1 night in Sep 2023

2/10 Terrible

Colleen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!
This hotel was absolutely disgusting. This was the absolute worst experience I have ever had at a hotel. We did not stay. The first sign was the bugs that were crawling on the check-in counter. The hallways were littered with trash and stains. There was animal feces in the hallway. When we got to the room, the furniture was covered in stains and there was BLOOD on the curtains. Please do not book a room at this hotel.
Stayed 2 nights in Sep 2023

2/10 Terrible

Elizabeth

Stayed 2 nights in Sep 2023

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
This hotel is in very poor condition. They are short-staffed. We checked in and the first set of keys didn't work. The second set of keys opened the door to a room that was completely trashed and had not been cleaned since the previous guest. After 45 minutes, we finally got into a room which was not the room type booked. There were holes in the walls and doors, stains everywhere, sofa sleeper so disgusting I wouldn't let my seven year old sleep on it. The outside security doors all opened without keys and multiple lights outside the building were broken. The elevator also wasn't working consistently. The common areas and lobby and breakfast dining area were filthy as was the "cleaned" guest room we stayed in. This was the worst hotel experience we've ever had.
Stayed 1 night in Sep 2023

2/10 Terrible

Jeffery

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty

2/10 Terrible

Ana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My flight was delayed and I arrived late at the property. I try to check in and was told I was listed as a no show and to contact Expedia. I had to pay again to stay in for a night and the place was not very clean and breakfast was not good.
Stayed 2 nights in Sep 2023

2/10 Terrible

Leonelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was disgusting, pubes on the batbroom wall, holes on the wall, stained sheets. I have never been in a hotel as dirty as this one.
Stayed 2 nights in Sep 2023

2/10 Terrible

Desorene Sophia

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE LARGE ROACHES , BUGS URINE SOAKED CARPET DEPLORABLE CONDITION WHY CANT THE HOTEL OWNER GET AN EXTERMINATOR ? I HAD TO CHECK OUT A DAY EARLIER SO I DONT BRING HOME ANY ROACHES TO MY FAMILY SO SAD ,Where is the Heath Department? The young man at the front was very kind. Overwhelmed but kind May God bless Brian

2/10 Terrible

Teosha

Business traveller
Just checked out of this place and, I can honestly say that this place was the worst hotel I have ever stayed at in my life. My room was infested with roaches, it smelled like mildew/mold, and most of the appliances in the room did not work (tv remote, microwave, hairdryer etc..). The place is old and dirty and needs to be renovated! Please save your money and time and book elsewhere! They are going to say that the hotel has been inspected and is clean but it’s not!
Stayed 3 nights in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER EVER STAY HERE
Never ever use Hotels or stay here. It is disgusting. The hotel was condemned by the city but is still open. I asked for a refund from Hotels.com and they refused even though it isn't their decision to make.
Stayed 9 nights in Aug 2023

2/10 Terrible

Jeanette

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Roach motel
It was dirty, our room could not possibly have been cleaned. There were cockroaches everywhere. The night clerk was extremely rude and unfriendly. The morning clerk on the other hand was the only pleasant thing about the hotel. She was warm and friendly
Stayed 1 night in Sep 2023

2/10 Terrible

Deborah

Disliked: Property conditions & facilities
We stayed there 7 years ago and it was a nice hotel. When we arrived this week, it was run down and dirty. The walls had marks all over them and the furniture was stained. There was a sign that guests must pay a $100 damage deposit. The area around the hotel was run down with closed businesses everywhere. We felt unsafe and didn't check-in. Brian at the front desk was nice and agreed to honor our request to cancel and get a refund for the prepayment.
Stayed 1 night in Sep 2023

4/10 Poor

Shannen, Duncan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First room provided smelled funny. There was an old man waiting lurking in the dark. Second room smelled like urine as soon as you open the door. Bed damped urine smell on left side. The evening clerk was extra nice, the oncoming one was not.
Stayed 2 nights in Aug 2023

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning was not working in any of the common areas and you can smell the damp musty mildew and mold. In the room the bedding had mold growing on it the bathroom was not clean there was piss on the toilet seat and though we didn’t see any live bug we saw plenty of dead bugs under the mattress they said they were refunding me my money but have yet to receive it.
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Bad review
I had to go to four different rooms until I was comfortable during my stay. The first room the door was jammed & wouldn’t open. Second room had roaches crawling everywhere on the bed & walls soon as I turned the lights on. The third room air conditioner was not working & it was very hot. The elevator wouldn’t open once I got to the second floor it kept taking me back to the first floor. I wouldn’t consider staying at this hotel again.
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This place needs to be shut down
The doors don't lock and the room was covered in mold. Changed rooms, was only there for about 30 minutes and I'm STILL waiting on the refund for the room and the deposit
Stayed 1 night in Aug 2023

2/10 Terrible

Elana

Disliked: Staff & service
Stayed 2 nights in Aug 2023

2/10 Terrible

Shawn

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst place I have ever stayed by far. Fridge didn't work, tv was broken, tub leaked all over the floor, tub didn't drain right so you had to stand in water, towel rod falling off the wall, curtains on the back door had holes and were so dirty. Would never stay here again. You get what you pay for I guess
Stayed 2 nights in Jul 2023
Response from General Manager on 1 Aug 2023
Dear Shawn,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Chaniece

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on 31 Jul 2023
Dear Chaniece,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 Poor

Adrian

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
When I checked in, I had to look at 5 rooms before getting a room that was clean and smoke free. The first room was filled with mole and dust. The second room was burnt and filthy. The third room was not cleaned at all. The bed was not made and it look like someone was still in the room. The fourth room did not have remotes for tv and the chairs was filthy and filled of smoke. The carpet had stains and spots everywhere. The bathroom was not cleaned. The fifth room was okay but I woke up with bites all over me! This was not a place I will recommend to anyone. I will call the 1-800 number for the Baymont.
Stayed 1 night in Jul 2023
Response from General Manager on 29 Jul 2023
Dear Adrian,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager