Colonial Williamsburg Hotels, Williamsburg

"Great value, lots of room!"

"The room was very clean. Staff was very nice and friendly at check-in and check-out. The breakfast was great - offered a lot of choices and the food was fresh. "

"I booked a stay at Club Wyndham Kingsgate in Williamsburg for my husband’s birthday celebration, and unfortunately, the experience was very disappointing from start to finish. I had noted in my reservation that we were celebrating my husband’s birthday, but there was no acknowledgment or small gesture to make the stay feel special. While I understand this may not always be guaranteed, even a simple “happy birthday” would have been appreciated. The check-in process was frustrating and much longer than it should have been. Instead of a quick and easy check-in, we were sent to two separate people just to get our room keys. After driving five hours and being pregnant, the last thing I wanted was to be delayed and pressured into listening to a sales pitch about attending an orientation for timeshares. I understand the employee was doing their job, but it felt very pushy and inappropriate when we were simply trying to start our weekend and relax. It immediately made us feel uncomfortable and honestly made us not want to book here again. The $250 security deposit was also shocking, especially since it was more than what I paid for the room itself. This should be made much clearer upfront. Once we got to the room, things did not improve. The room was outdated, had an unpleasant smell, and much of the furniture had visible stains, chips, and general wear. To make matters worse, I noticed several very small black bugs in the shower area, which was unacceptable."

"Ideal regarding location."

"Clean room, custodial staff and most of the front office staff helpful. Some more smiles would be great! Major complaint was the pool. It filmed over several times from being underfiltered and on another occasion it was full of dead bugs. But overall a good experience reasonably priced. My grandkids loved the breakfast. But we're disappointed in the pool upkeep. Plentiful and easy parking."

"Did not visited the hot tub but i really enjoyed my stay."

"We have stayed in several of the autograph collection and this property just is not up to par. Our room was reasonably clean but worn. Hallway had banged up walls, doors badly needed a paint job, furniture was old and worn. No shampoo. No complementary water…. Bottle of water in the room was $7. No the standard stay. "

"Everything was surprisingly clean. Staff was very polite & helpful."

"Nothing"