Search Town Houses in Collingwood

"Horrible experience. We arrived at 4:30pm, was told the room is not ready yet and we were forced to wait for the room to get ready without any promising timeframe. So we have no option but wandering around the villages. Was told by their check-in staff they will send us a message whenever the room is ready. Still not heard from them after dinner (which is 7:45pm already). We went back to the checkin counter to check and the we were being told the room was ready at that point. This was totally a worst customer experience and it ruined our vacation day and all the planned routines. The checkin staff was not helpful at all, basically felt like it wasn’t their fault and they don’t care and it was a normal arrangement for asking customer to wait for the room where they broke their promising check-in time is a norm anyway. "

"Excellent hotel good rooms staff is very nice helpful too"

"Is been third time we stay at the same place , we love it"

"Great room, great spa. Great parking and facilities on site, only 10 mins from Blue Mountain so it was perfect "

"The room was clean and had lots of amenities in the full kitchen in our suite. All the staff were awesome, so polite. The restaurant food was so delicious as well. We so enjoyed our stay."

"View from the balacony was amazing ✨"

"Very friendly staff. Clean areas"

"This was my first time booking with Holiday Inn and I’m honestly blown away. Everything was perfect, from the food to the staff, who were warm, welcoming, and very professional. What meant the most to me was how respectful and inclusive the environment is. As a Black guest, I’ve had unpleasant experiences in some hotels before, but this was completely different. I felt genuinely valued and comfortable throughout my stay. Even on my first day, I’m already hooked. Holiday Inn has definitely gained a loyal customer, 10/10, highly recommended! I had a 4 days stay."

"Great pool, wonderful staff who are so friendly and helpful!"