"Felt new & nicer than avrge. Couch & kitchenette area were divided w/ half wall which was nice to separate bed and TV area. Lots of extras to make it feel high-class. Breakfast was wonderful & well-staffed & attended by polite workers. We rated this lower due to the front desk was understaffed and too busy for only one person. She was polite & friendly for being so overwhelmed, but it resulted in a lack of good service. We waited behind several people to check in; we waited again an hour later behind 4 people to get extra towels. There was no time for questions to be answered. The building is huge with 4 floors & different wings, no map was provided or shown & just a few verbal directions were given. It took us a lot of time to find our room and then figure out the closest spot to park. The hall looks identical looking right or left w/ exit signs at either end. One end being the stairs and the other being the elevator and stairs. I was very turned around and kept going to the wrong end when I wanted the elevator. There was a spot for an ice machine on 2nd floor but no machine. We wandered around until we found one down on the first floor, but we should have been told this by the front desk. We were also expecting & needing a fridge/freezer but it was only a fridge. As we left the following morning there again were several people lined up needing help. Being able to easily park, find the room, get the help & info we needed & having a freezer would have given this a 5-star"