Exterior

Reviews of The Glidden House

3.5 out of 5
The Glidden House
1901 Ford Dr, Cleveland, OH

Reviews

9.4

Exceptional

Rating 10 - Excellent. 748 out of 1002 reviews" "
Rating 8 - Good. 175 out of 1002 reviews" "
Rating 6 - Okay. 50 out of 1002 reviews" "
Rating 4 - Poor. 14 out of 1002 reviews" "
Rating 2 - Terrible. 15 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Charlotte,Thank you for joining us at Glidden House. We trust you had a comfortable and enjoyable stay! Our team hopes to see you again. Warm Regards,Glidden House Management Team

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and accommodating.
Stayed 3 nights in Mar 2024
Response from General Manager on 18 Apr 2024
Dear Paul,We are delighted to receive your excellent five-star review. At Glidden House, we strive to provide a fantastic experience for all our guests, and we genuinely appreciate your positive feedback. Thank you for taking the time to share your thoughts with us. We look forward to welcoming you back soon!Warm regards,The Glidden House Management Team

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel on the CWRU campus. Clean, comfortable and well appointed rooms. All of University Circle attractions are within walking distance.
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Robert,Thank you for choosing Glidden House for your recent stay! We're delighted to hear we could provide you with clean, relaxing accommodations while you had the opportunity to explore the cultural district of Cleveland. It was our pleasure to host you, and we look forward to welcoming you back in the future for another terrific experience.Warm Regards,Glidden House Management Team

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building with friendly staff. Convenient parking on the side. Appreciated the original artworks. Only a short walk to Cleveland Museum of Art (worth it for the trip alone).
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Dwight,We appreciate you taking a moment to write a review. It's a pleasure to know you enjoyed your stay with us, particularly highlighting our team members and décor. Thank you for choosing Glidden House to host your stay, and we look forward to welcoming you back.Warm Regards,Glidden House Management Team

10/10 Excellent

Srini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a comfortable stay. Good place.
Stayed 1 night in Apr 2024
Response from Front Desk on 8 Apr 2024
We appreciate your generous review and we hope to accommodate you in the future!Thank you for choosing the Glidden House Hotel.

10/10 Excellent

Panita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice location and we could walk. to restaurants and museums easily
Stayed 1 night in Mar 2024
Response from Front Desk on 8 Apr 2024
We appreciate your generous review and we hope to accommodate you in the future!Thank you for choosing the Glidden House Hotel.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, helpful and courteous. I enjoyed the music that was playing in the common areas. Old standards by many favorites. Had a great stay and slept well.
Stayed 1 night in Apr 2024
Response from Front Desk on 8 Apr 2024
We appreciate your generous review and we hope to accommodate you in the future!Thank you for choosing the Glidden House Hotel.

10/10 Excellent

olga

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Olga,Thank you for your recent stay at Glidden House. We're so happy you enjoyed your stay, and we hope to welcome you back soon. Thank you for your feedback.Warm Regards,Glidden House Management Team

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Quaint, in a nice area and just a mi from Cleveland Clinic main Campus. Very convenient
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Mary,Thank you for allowing Glidden House to host your recent stay. It's wonderful to hear you had a positive experience and that you appreciated our beautiful property and location, as well as our convenient proximity to Cleveland Clinic. We're grateful for your positive rating, and we hope to have the pleasure of your company the next time you're in the area.Warm Regards,Glidden House Management Team

8/10 Good

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place with lots of charm!
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Natalie, Thank you for your feedback. We are pleased you found Glidden House a lovely place. We hope to welcome you again soon. Warm regards,Glidden House Management Team

10/10 Excellent

Ameet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Mar 2024
Response from General Manager on 31 Mar 2024
Dear Ameet,Thank you for your review and for giving us a perfect rating. We're delighted our fantastic location was the highlight of your stay, and we appreciate you mentioning it to your fellow travelers. It was a pleasure having you here, and we hope you return soon!Warm Regards,Glidden House Management Team

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are world class. I was visiting my sister at CWRU and splurged on my first hotel room, to avoid sleeping on the dorm floor. It was perfect and I will be back!
Stayed 3 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Chelsea,At Glidden House, we take pride in delivering unparalleled hospitality! We are thrilled your experience was worth five stars, and our team will keep up the excellent service they are known for. We cannot wait to welcome you back!Warm Regards,Glidden House Management Team

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel near museums and pleasant walking streets.
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Ian,Thank you for staying with us at Glidden House. We are delighted to hear you enjoyed your experience at our hotel, complete with convenient access to the cultural center of Cleveland. It was a pleasure to welcome you, and we hope to host you again soon.Warm Regards,Glidden House Management Team

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's so classic which you won't find easily as a top rated hotels
Stayed 2 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Chris,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your recent experience, and we look forward to your return.Warm Regards,Glidden House Management Team

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again.
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Chris,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your recent experience, and we look forward to your return.Warm Regards,Glidden House Management Team

8/10 Good

Roger, Canton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We couldn’t get the Wifi to work. We called front desk several times and nobody answered. I had to walk down to desk to get help. It kept asking for a login window and the wrong login kept coming up. The person at the front desk said that happens a lot. It seems like this should be fixed. Also it was not fun to be woken up by housekeeping at 8am. It was my own fault for not putting the do not disturb sign on but I didn’t think they would come that early. Otherwise it was a great hotel, clean, friendly staff and a wonderful breakfast.
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Roger, We're truly sorry to hear about the challenges you faced with the WiFi and the inconvenience caused by the housekeeping visit. Please accept our sincerest apologies for the inconvenience. We're glad to hear that you found our hotel clean, and enjoyed our wonderful breakfast. We hope to welcome you back for an even better stay in the future.Warm Regards,Glidden House Management Team

10/10 Excellent

Amy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We loved our stay! The breakfast was first rate.
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Amy,We're so happy to know that you had a great time with us overall and that our tasty breakfast was the highlight of your stay. Thank you so much for the five-star rating and we hope to see you again soon. Warm Regards,Glidden House Management Team

10/10 Excellent

Benjamin

Stayed 2 nights in Mar 2024
Response from Front Desk on 8 Apr 2024
We appreciate your generous review and we hope to accommodate you in the future!Thank you for choosing the Glidden House Hotel.

10/10 Excellent

Irina, Mars

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Irina,Thank you for your review and for giving us a perfect rating. It was truly a pleasure having you as our guest, and we hope you return soon!Warm Regards,Glidden House Management Team

10/10 Excellent

Shi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 8 Apr 2024
We appreciate your generous review and we hope to accommodate you in the future!Thank you for choosing the Glidden House Hotel.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and hotel are so welcoming and accommodating. We have stayed there twice so far and are planning more trips. It is located in a quiet location but has access to the sections of Cleveland that we need to visit.
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Brent,Thank you! It was a pleasure to welcome you back to Glidden House and we are delighted you were once again impressed with all we have to offer. We look forward to welcoming you back for many more years to come.Warm Regards,Glidden House Management Team

10/10 Excellent

Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, historic building, terrific service.
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Allen,Thank you for leaving us a perfect rating. We are glad that our location and amazing service made a positive impact on your stay with us. It delights us to know that you appreciated our historical essence as well. Our building holds great history and culture, and we are pleased to share that with you. We look forward to welcoming you back. Warm Regards,Glidden House Management Team

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff!
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Angela,Thank you for taking a moment to share your wonderful review. We know the staff at Glidden House makes all the difference, and truly appreciate you highlighting the commitment of our wonderful team. They will be delighted to know you were impressed with their service and we look forward to welcoming you back for another memorable stay.Warm Regards,Glidden House Management Team

10/10 Excellent

Kenda

Stayed 1 night in Mar 2024
Response from Front Desk on 8 Apr 2024
We appreciate your generous review and we hope to accommodate you in the future!Thank you for choosing the Glidden House Hotel.

10/10 Excellent

Diane

Stayed 3 nights in Feb 2024
Response from Front Desk on 8 Apr 2024
We appreciate your generous review and we hope to accommodate you in the future!Thank you for choosing the Glidden House Hotel.

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfy bed and great breakfast.
Stayed 1 night in Mar 2024
Response from General Manager on 7 Mar 2024
Dear Jesus,Our team is always committed to a comfortable stay, so we’re delighted that this was your experience! It's a delight knowing you enjoyed a tasty breakfast with us as well as our excellent location, and we look forward to welcoming you back in the future.Warm Regards,Glidden House Management Team

10/10 Excellent

Felestine

Liked: Cleanliness, staff & service, property conditions & facilities
Very elegant and classy place. Loved every detail of this place.
Stayed 1 night in Mar 2024
Response from General Manager on 7 Mar 2024
Dear Felestine,Thank you for choosing Glidden House. We're pleased you enjoyed our dedication to aesthetics and comfort, and we look forward to welcoming you once more in the future.Warm Regards,Glidden House Management Team

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable feel & vibe
Stayed 1 night in Mar 2024
Response from General Manager on 5 Mar 2024
Dear Eileen,It's an honor to have earned your excellent review of Glidden House! We're delighted you felt comfortable staying with us, Many thanks for your kind compliments, and we hope you'll visit us again.Warm Regards,Glidden House Management Team

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk on 8 Apr 2024
We appreciate your generous review and we hope to accommodate you in the future!Thank you for choosing the Glidden House Hotel.

6/10 Okay

Alura

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was very nice, especially during the breakfast rush. Unfortunately there was an issue with the shower head in our bathroom as it would not turn off. We called maintenance and while the gentleman was extremely respectful and courteous, he could not fix the issue. We had to listen to water continuously drop from the shower head that was 9 foot in the air and hit the floor of the walk in shower all night and day. It was extremely exasperating. The maintenance man said he would note the issue and have the front desk staff compensate us for the inconvenience. However, when discussing with the front desk staff the next morning, they did not seem to have any notes on the maintenance issue and took a laughable amout of money off our bill. Also the walls are paper thin and could hear entire conversations in the room next to us. The room on the floor above us were banging around until around 2am and started back up at 6am. The rest of the hotel was nice but could use a serious coat of paint.
Stayed 1 night in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Alura,Thank you for your review. We sincerely regret to learn of your recent experience. Your feedback about noise is understood, and we'll be sure to share it internally to determine ways of improving in this respect. Additionally, please know maintenance is working to rectify the issue with the showerhead and prevent an instance such as this from occurring in the future. On a positive note, we're pleased that our hospitable team left a memorable impression on you. We hope you will give us another chance to change your perceptions down the line.Warm Regards,Glidden House Management Team

10/10 Excellent

Mary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Feb 2024
Response from General Manager on 4 Mar 2024
Hi Mary,We are so glad you had a wonderful time here at Glidden House! Our team appreciates your review, and we hope to see you again next time you are in Cleveland.Warm Regards,Glidden House Management Team

10/10 Excellent

Rachel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this property in December and chose to return for a longer stay in January. Parking was easy, breakfast was easy, and staff was nice. Some rooms were a little older feeling but clean with nice towels. No gym but a bar and nice area to sit in the breakfast area.
Stayed 3 nights in Jan 2024
Response from General Manager on 3 Mar 2024
Dear Rachel,Thank you for choosing to stay with us again. We appreciate your positive feedback regarding parking, breakfast, and the hospitality of our team. We are also glad to hear that you found your rooms to be clean and appreciated the amenities. Your feedback is invaluable as we strive to improve our guest experience. We look forward to welcoming you back for another visit and hope to exceed your expectations in every aspect of your stay.Warm Regards,Glidden House Management Team

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 8 Apr 2024
We appreciate your generous review and we hope to accommodate you in the future!Thank you for choosing the Glidden House Hotel.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
The Glidden is a dignified and beautiful property. It is quiet and very attuned to customer service. It is within walking distance of some of Cleveland's finest attractions (e.g., the Cleveland Art Museum, the Botanical Garden, the University (Case Western) and a short walk away from Little Italy with shops and the first (and still serving) Italian restaurant. You must like tradition to stay at The Glidden and admire and respect fine architecture.
Stayed 1 night in Feb 2024
Response from General Manager on 1 Mar 2024
Dear Rebecca,We can't thank you enough for your review! Welcoming you to Glidden House was a pleasure, and we're so happy you enjoyed everything from our charming, peaceful atmosphere to our prime location in the center of the cultural district. We have so much to offer, and hopefully, we've given you plenty of reasons to return!Warm Regards,Glidden House Management Team

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakast was very good. parking available on the premises. Little italy is right down the road. Lots of things to see and do in walking distance of the property.
Stayed 1 night in Feb 2024
Response from General Manager on 1 Mar 2024
Dear Anthony,It is wonderful to know that you had an excellent experience with us. We're thrilled you took full advantage of our fantastic location and that you started your day off right with our tasty breakfast offerings. Thank you for your kind words, and please allow us another chance to welcome you back to our lovely property! Warm Regards,Glidden House Management Team

10/10 Excellent

Loretta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Glidden House far surpassed expectations. It is clean, absolutely beautiful, and the staff could not be nicer. We will be going back.
Stayed 3 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Loretta,On behalf of our team at Glidden House, we thank you for the five-star rating and for sharing that we exceeded your expectations! Your compliments will be passed along to our team, and we are already looking forward to your next visit. The pleasure was all ours to host you, and we hope to see you again soon. Warm Regards,Glidden House Management Team

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The employees were dressed professional and the building is very classy and rustic. Loved the stay here.
Stayed 1 night in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Michael,It was a pleasure to welcome you to Glidden House and we are delighted you enjoyed your stay. Your kind comments about our wonderful staff and classy accommodations are appreciated and will be shared with the team. We look forward to welcoming you back for another memorable visit.Warm Regards,Glidden House Management Team

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 8 Apr 2024
We appreciate your generous review and we hope to accommodate you in the future!Thank you for choosing the Glidden House Hotel.

10/10 Excellent

Beth

Stayed 3 nights in Feb 2024
Response from Front Desk on 8 Apr 2024
We appreciate your generous review and we hope to accommodate you in the future!Thank you for choosing the Glidden House Hotel.

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the history of the hotel
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Tonya,Thank you for choosing Glidden House, it's a delight knowing you enjoyed the history of our property during your visit. We look forward to learning another five-star rating, so don't be a stranger!Warm Regards,Glidden House Management Team

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to Cleve museums, Severance, dining. Great staff!
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Kathleen,Thank you! It was a pleasure to welcome you to Glidden House and we are delighted you enjoyed your stay. Your kind words about our great staff and prime location are appreciated and will be shared with the team. We look forward to welcoming you back for another memorable visit.Warm Regards,Glidden House Management Team

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Wonderful location. Delicious breakfast, comfy beds and beautiful accommodations!
Stayed 2 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Linda,Thank you so much for choosing to stay with us at Glidden House. Our goal is to provide every guest with comfortable accommodations, so we're thrilled that was the case for you. It's also great to read you were able to take advantage of our delicious breakfast and convenient location. The pleasure was all ours, and we hope to welcome you back in the future.Warm Regards,Glidden House Management Team

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here every time I'm visiting University Circle. Convenience for Case Western, museums and dining. Great hotel. Nice breakfast. Amazing location.
Stayed 1 night in Feb 2024
Response from General Manager on 4 Feb 2024
Dear Kathryn,Thank you for the glowing review. We are honored to have earned all the stars. Your loyalty to us is appreciated and we are glad that we can create an experience that you enjoy each time. It is wonderful to know that our convenient location and delicious breakfast meet all of your expectations as well. We look forward to welcoming you back for your next stay. Warm Regards,Glidden House Management Team

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a lovely place
Stayed 1 night in Feb 2024
Response from General Manager on 4 Feb 2024
Dear Victor, It was a delight to welcome you to Glidden House during your recent visit. We're so glad that our beautiful property was the highlight of your stay. Thank you so much for the five-star rating, and we look forward to seeing you again soon!Warm Regards,Glidden House Management Team

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the historic architecture with modern amenities and the breakfast that was included was amazing.
Stayed 1 night in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Tom,Thank you so much for the perfect rating! We're so happy to know that our amazing amenities and tasty breakfast were the highlights of your visit. Please come back and join us again soon; we're confident we can deliver another great stay. Warm Regards,Glidden House Management Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Desk on 8 Apr 2024
We appreciate your generous review and we hope to accommodate you in the future!Thank you for choosing the Glidden House Hotel.

10/10 Excellent

stephen C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy our stay at Glidden House!
Stayed 3 nights in Jan 2024
Response from General Manager on 31 Jan 2024
Dear Stephen,We're delighted you always enjoy your stays with us! It was a pleasure to have you as our guest, and we look forward to providing you with another wonderful experience during your next visit. Warm Regards,Glidden House Management Team

10/10 Excellent

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist at the desk was extremely lovely at check-in. The breakfast was very nice.
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Dear Eileen,Thank you for your five-star review! We're thrilled to hear that our receptionist made a wonderful impression during your check-in, and it's great to know you started your day off with our satisfying breakfast. It was a pleasure to host you, and we look forward to welcoming you back for another lovely stay!Warm Regards,Glidden House Management Team