Lobby

Reviews of La Quinta Inn & Suites by Wyndham Cleveland Macedonia

3 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 410 out of 1001 reviews" "
Rating 8 - Good. 284 out of 1001 reviews" "
Rating 6 - Okay. 162 out of 1001 reviews" "
Rating 4 - Poor. 77 out of 1001 reviews" "
Rating 2 - Terrible. 68 out of 1001 reviews" "

7.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Brittany,Thank you for the perfect rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Kamea

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and my children had a great time price was tight in the budget I’ll b bck
Stayed 1 night in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Kamea,Thank you for your perfect rating! We're delighted to hear that you and your children had a great time during your stay. We're glad our pricing fit within your budget, and we look forward to welcoming you back for another wonderful stay in the future!Sincerely,Hotel Manager

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice property to stay overnight for a single woman. I felt safe and the place was very clean! Thank you for my stay.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 13 Apr 2024
Dear Theresa,Thank you for choosing our property for your stay! We're delighted to hear that you felt safe and comfortable during your time with us. Providing a clean and secure environment is a top priority, and we're thrilled that we could meet your expectations. We hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Hotel Manager on 10 Apr 2024
Dear Jennifer,Thank you for your perfect rating of 10/10! We are delighted to hear that you had an outstanding experience at our hotel. Ensuring our guests have a memorable and enjoyable stay is our utmost priority, and we are thrilled that we were able to meet and exceed your expectations. Your satisfaction is a great source of pride for our team. Thank you for choosing our hotel, and we can't wait to welcome you back in the future for another exceptional stay.Sincerely, Hotel Manager

8/10 Good

Toshiko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to Cuyahoga Valley National Park and to Cleveland.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 6 Apr 2024
Dear Toshiko,We're delighted to hear that you found our location convenient for exploring Cuyahoga Valley National Park and Cleveland. Providing easy access to nearby attractions is one of our top priorities, and we're glad you found it convenient. Thank you for choosing to stay with us, and we hope to welcome you back for another visit soon!Sincerely, Hotel Manager

8/10 Good

mike

Liked: Staff & service, amenities
Needs better maintained
Stayed 1 night in Apr 2024
Response from Hotel Manager on 4 Apr 2024
Dear Mike,Thank you for your feedback. We apologize for any maintenance issues you encountered during your stay. Your comments are valuable to us, and we'll address them with our team to ensure that we maintain our property to the highest standards. We appreciate your rating and hope to have the opportunity to provide you with an improved experience during your next visit.Sincerely, Hotel Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 3 Apr 2024
Dear Mary,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that everything met your expectations. We look forward to welcoming you back for another fantastic stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your support!Sincerely, Hotel Manager

8/10 Good

Fred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to get too. Just didn't like the dish tv service.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Fred,Thank you for your review! We're glad to hear that you found our hotel easy to access. We apologize for any inconvenience caused by the Dish TV service not meeting your expectations. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our amenities. If there's anything else we can do to enhance your experience, please let us know. We hope to welcome you back again soon for another pleasant stay!Sincerely, Hotel Manager

4/10 Poor

Kara

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Cost effective for family but the pool had too many chemicals and the building needed carpet cleaning and more breakfast options.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Kara,We apologize for the inconvenience and disappointment you experienced during your stay. Your feedback regarding the pool, building cleanliness, and breakfast options is important to us, and we take it seriously. We will address these issues promptly with our team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

6/10 Okay

virna, odenton

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I stayed at the hotel for 2 days with my family and it was good except for the cleanliness of the bathroom which needs to be improved considerably. The bathroom extractor fan was disgusting full of dust and the corners of the bathtub and the floor were very dirty. There was hair in the bathtub and on the walls. There was also mold and mildew on the edges of the bathtub, on the edges of the faucet and on the shower head and the toilet was dirty.. Something I didn't like was that there was no do not disturb sign to put on the door and when we arrived they had put silicone on the edge of the bathtub and the floor and there was a very strong silicone smell. They did that job poorly because they didn't even clean the area and the silicone is there with all the dirt on the floor. They also did not clean the area where they were working. Regarding the bed and the sheets, they were clean. They only left 2 towels when there were 4 of us. I asked the front desk for towels and the employee very kindly provided them to me. In relation to breakfast it was good. They had scrambled eggs with biscuits, bagels, sliced ​​bread, mini cupcakes, fruits, hot and cold cereal, a waffle maker that was not very clean to make waffles, coffee and juice. Something I didn't like is that it didn't offer any meat alternative. The lobby area and surrounding area were very clean.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Virna,We sincerely apologize for the cleanliness issues you encountered during your stay. It's unacceptable that the bathroom did not meet our usual standards of cleanliness, and we understand how this impacted your experience. We appreciate your detailed feedback, and rest assured, we will address these concerns with our housekeeping team to ensure improvements are made. Additionally, we apologize for the inconvenience regarding the lack of a "do not disturb" sign and the odor from the silicone. Your comments will be shared with our maintenance team to prevent similar issues in the future. We're glad to hear that you found the bed and sheets clean and that our front desk staff provided you with towels promptly. Your feedback about the breakfast options is also appreciated, and we will consider adding meat alternatives to our offerings. Thank you for bringing these matters to our attention, and we hope to have the opportunity to exceed your expectations on a future visit.Sincerely, Hotel Manager

8/10 Good

Amber

Travelled with pets, Travelled with partner
Liked: Staff & service, property conditions & facilities
We stay here regularly making trips between the Midwest and the East Coast. It’s conveniently off the Ohio Turnpike, and it accommodates our dog traveling with us - which is ultimately what we’re after. The property is dated but clean, and the staff has always been pleasant. It’s not a bad spot to stop and sleep for a night.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 29 Mar 2024
Dear Amber,Thank you for your review and for choosing to stay with us regularly during your trips between the Midwest and the East Coast. We're pleased to hear that our convenient location and pet-friendly policy meet your needs. We appreciate your feedback about the property and staff, and we're committed to maintaining cleanliness and providing excellent service. We look forward to welcoming you back for your future travels!Sincerely, Hotel Manager

6/10 Okay

Patricia

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Breakfast area and lobby looked clean but the loud New Age music at check-in was off-putting. We found the 3floor hallway carpet to be dirty; the guest room run down (smoke alarm hanging off wall, hair dryer the same, sink cracked, vacuum seal on the windows broken so condensation. Breakfast was ok.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 29 Mar 2024
Dear Patricia,Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay, including the loud music at check-in and the cleanliness concerns with the hallway carpet and guest room. Your comments are important, and we'll address them with our team to ensure improvements are made. We appreciate your patronage and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 Good

Wonder

Travelled with family
Liked: Staff & service
The aroma and relaxing fragrance as well as the clean entrance was very inviting.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 27 Mar 2024
Dear Wonder,Thank you for your feedback and positive comments regarding the inviting aroma, relaxing fragrance, and clean entrance. We're delighted to hear that you found these aspects of your stay enjoyable. Your satisfaction is important to us, and we appreciate your feedback. We hope to have the opportunity to welcome you back for an even better stay in the future!Sincerely, Hotel Manager

8/10 Good

brenna

Travelled with family and small children, Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
It was a really nice hotel to stay at to get away, but the downside is when i got there to check into my room i wasn’t helped for 20 minutes, i kept ringing the bell and all and they weren’t even behind the counter they were somewhere in the hotel. I think maybe if they hired 2 night workers it would be better so someone is at the front desk 24/7 because it’s kinda scary anyone could’ve jumped behind that desk and did stuff.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 14 Mar 2024
Dear Brenna,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed your stay overall, but we apologize for the inconvenience you experienced during check-in. Your suggestion to have two night workers to ensure someone is always at the front desk is valuable, and we will certainly consider it to improve our service and security measures. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Micalima

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 4 Mar 2024
Dear Micalima,We're sincerely sorry to hear that your experience fell short of your expectations. We'd like to know more about what went wrong so we can address any issues and improve. Please feel free to reach out to our management team with any specific feedback you have. We value your input and hope to have the opportunity to make things right in the future.Sincerely, Hotel Manager

6/10 Okay

Janice

Travelled with family
Hotel room and lobby could have been cleaner.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 23 Feb 2024
Dear Janice,We sincerely apologize for falling short of your cleanliness expectations during your stay. Maintaining a clean and comfortable environment is a top priority for us, and we're disappointed to hear that we missed the mark. Your feedback is valuable, and we'll address this issue with our housekeeping team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager

6/10 Okay

Dianne

Liked: Staff & service
Disliked: Property conditions & facilities
Sheets were a bit itchy and place was a bit old
Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Feb 2024
Dear Dianne,Thank you for taking the time to provide your feedback. We apologize for any discomfort you experienced with the sheets during your stay. We strive to provide a comfortable and pleasant environment for our guests, and we're sorry that the sheets did not meet your expectations. Additionally, we appreciate your comment about the age of our property. We understand that updating and maintaining our facilities is important to ensure a positive guest experience, and we will take your feedback into consideration as we plan for future improvements. Your feedback is invaluable to us as we continuously work to enhance our services. We hope that you will consider staying with us again in the future, as we would love the opportunity to provide you with a better experience.Sincerely, Hotel Manager

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
Bad experience.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Daniel,We're deeply sorry to hear about your disappointing experience during your stay. Your satisfaction is important to us, and we regret that we fell short of meeting your expectations. If you're open to sharing more details about your experience, we would appreciate the opportunity to address any concerns you may have. Please feel free to reach out to us directly. We hope to have the chance to make things right and regain your trust in the future.Sincerely, Hotel Manager

6/10 Okay

Talleja

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Was decent for the price. King bed was big. Could use some minor upgrades but overall nice. Would stay again.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Talleja,Thank you for your feedback! We're glad to hear that you found value in your stay with us and appreciated the spaciousness of the king bed. Your suggestion for minor upgrades is duly noted, and we'll work on enhancing our facilities. We look forward to welcoming you back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Keyon

Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Dear Keyon,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

Anna

Stayed 1 night in Feb 2024
Response from Hotel Manager on 17 Feb 2024
Dear Anna,Thank you so much for your perfect rating! We're thrilled that you had such a wonderful experience at our hotel. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to the opportunity to host you again in the future for another fantastic stay.Sincerely, Hotel Manager

10/10 Excellent

John

Travelled with partner
Very nice people
Stayed 1 night in Feb 2024
Response from Hotel Manager on 15 Feb 2024
Dear John,Thank you for your perfect 5 out of 5 rating. We're glad to hear that you encountered very nice people during your stay at our hotel. Providing excellent service and creating a friendly and welcoming atmosphere is a top priority for us. We appreciate your kind words and hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in Feb 2024
Response from Hotel Manager on 13 Feb 2024
Dear Robert,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location great. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 12 Feb 2024
Dear Rachel,Thank you for your rating! We appreciate your feedback and are glad to hear that you had a positive experience overall. If there are any specific areas where we can improve to earn a higher rating in the future, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for an even better stay next time!Sincerely, Hotel Manager

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was fast. Room was nice and clean.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 5 Feb 2024
Dear William,Thank you for your positive feedback! We're thrilled to hear that our fast service and clean rooms met your expectations. Providing a comfortable experience is our top priority, and we appreciate you taking the time to share your satisfaction. We look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

4/10 Poor

Bryce

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Starting with the lobby- it was nice , very clean and quiet . Staff was friendly and attentive .. however after that things took a turn for the worse . Upon entering into the room . It was all wrong . I paid for a suit instead they gave me a double room. The room smelled like wet carpet and the sheets inside the sofa bed had red stains on them.. there were red drips All over the carpet as well . They also offered free breakfast but it was horrible . The eggs were terrible and tasted microwaved .. the sausages were horrible and the waffle mix tasted like it was reused multiple times .. overall i was disappointed in the quality of this hotel. Also the beds were not soft and the furniture was super dated in my opinion ..
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 31 Jan 2024
Dear Bryce,Thank you for sharing your feedback with us. We appreciate your positive comments about our nice, clean, and quiet lobby, as well as our friendly and attentive staff. However, we apologize for the issues you experienced with your room. It is not acceptable that you were given a double room instead of the suite you paid for, and we apologize for the inconvenience caused. We take cleanliness very seriously, and we will address the issues you mentioned with our housekeeping team to ensure improvements are made. We also apologize for the disappointing breakfast experience you had. Your feedback regarding the eggs, sausages, and waffle mix will be shared with our kitchen staff for immediate improvement. We value your input regarding the comfort of the beds and the dated furniture, and we will take it into consideration as we continue to enhance our accommodations. We apologize for the overall disappointment you experienced and hope you will give us another opportunity to provide you with a better stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 23 Jan 2024
Dear Melanie,Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that from check-in to departure, you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

6/10 Okay

Karina, Mason

Travelled with family and small children
Stayed 1 night in Jan 2024
Response from Hotel Manager on 22 Jan 2024
Dear Karina,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

10/10 Excellent

Joya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were great made our stay easy and relaxing.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 14 Jan 2024
Dear Joya,Hello! We're delighted to hear that the front desk staff contributed to an easy and relaxing stay for you. Providing excellent service is our priority, and we appreciate your positive feedback. We look forward to welcoming you back for another enjoyable experience in the future!Sincerely, Hotel Manager

8/10 Good

Rahmir

Stayed 1 night in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Rahmir,Thank you for your rating! If there are specific aspects you enjoyed or areas where we can improve, please feel free to share your feedback. Your input is valuable as we continually strive to enhance our guest's experience. We hope to have the opportunity to welcome you back for an even more satisfying stay in the future. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

FRANK

Business traveller, Travelled with partner
Nearby freeways and shops
Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear FRANK,Thank you for your perfect rating! We're delighted to hear that our location near freeways and shops contributed to a positive experience. We appreciate your feedback and look forward to providing you with another excellent stay during any future visits. Safe travels!Sincerely, Hotel Manager

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear John,Thank you for staying with us. We hope you enjoyed your stay and that we met all of your expectations, as evidenced by the four-star review you've given us. Please let us know if there's anything we can do to make your next visit even better. We pride ourselves on providing excellent service and want to keep our guests happy!Sincerely, Hotel Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 1 Jan 2024
Dear Jessica,I appreciate you sharing your fantastic feedback so much. We value your ten-star rating and are happy to hear that you had a good time with us. I sincerely hope that you are pleased with the wonderful and cordial hospitality shown to you by our staff. Soon, we hope to welcome you again once more.Sincerely, Hotel Manager

10/10 Excellent

Ashley

Travelled with family and small children, Travelled with pets
It was a pleasant stay. Took my kids and dog for a weekend get away from home. Floors could’ve been a little cleaner but there were no bad odors in the rooms just the hallways by the exit doors. And a bunch of dog poop in the back areas with grass. Also housekeeping didn’t show up once in 3 days. I guess they just wait until you check out. But overall decent stay.
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 1 Jan 2024
Dear Ashley,Thank you for choosing us for your weekend getaway. We're delighted you had a pleasant stay with your kids and dog. We apologize for any cleanliness issues you encountered, and your feedback about the hallways and dog poop is valuable for improvement. We're investigating the lapses in housekeeping, as this falls short of our usual standards. Despite these challenges, we're glad to hear you overall had a decent stay. We hope to welcome you back for an even better experience.Sincerely, Hotel Manager

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and convenient to shopping and dining. Front desk attendent was nice. Rooms were clean and quiet. Hot breakfast was good
Stayed 1 night in Dec 2023
Response from Hotel Manager on 29 Dec 2023
Dear Aaron,We appreciate your glowing review! It's wonderful to hear that you found our location convenient for shopping and dining. Our team takes pride in providing excellent service, and we're thrilled the rooms met your expectations. Delighted that you enjoyed the hot breakfast as well. We can't wait to host you again!Sincerely, Hotel Manager

10/10 Excellent

Christine

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and easy check in. Overall great value for the money.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 29 Dec 2023
Dear Christine,Thank you for your kind words! We're delighted to hear that our staff made your stay enjoyable, and that the check-in process was seamless for you. It's always rewarding to know that our commitment to excellent service translates into great value for our guests. We look forward to welcoming you back!Sincerely, Hotel Manager

10/10 Excellent

Thomas

Stayed 1 night in Dec 2023
Response from Hotel Manager on 29 Dec 2023
Dear Thomas,Thank you so much for your review! We are so glad that you enjoyed your experience with us and that we were able to exceed your expectations. We strive to provide the best service possible and your feedback helps us to ensure that we are meeting our goals. Thanks again for taking the time to leave us a review - it means the world to us!Sincerely, Hotel Manager

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 28 Dec 2023
Dear Steven,Thank you for staying with us. We strive to provide the best possible experience for each of our guests, and your feedback tells us we are on the right track. We look forward to having you visit again soon.Sincerely, Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 28 Dec 2023
Dear Guest,Thank you for your rating. If there are specific areas where we can improve and earn a higher score next time, we'd appreciate any feedback you'd like to share. Your satisfaction is important to us, and we hope to have the opportunity to enhance your experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Thomas

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We really enjoyed the breakfast. Very clean and nice selection. Our room was nice but the ceiling fan needs to be cleaned and the bathroom floor needs some cleaning. Overall it was a good experience.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 28 Dec 2023
Dear Thomas,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the breakfast and found the selection to your liking. We appreciate your feedback regarding the room, and we'll address the cleanliness concerns with the ceiling fan and bathroom floor to ensure a better experience in the future. Overall, we're glad to know that you had a good experience, and we look forward to welcoming you back for an even more enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Sari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hot Tub!
Only thing wrong was the pool was not usable, but it was not the fault of the hotel. Also, very happy they still have their Hot Tub! Many hotels have gotten rid of theirs in recent years and that’s frustrating because we really look forward to hot tubs! They were very accommodating to us and gave us a discount because of the pool being down.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 25 Dec 2023
Dear Sari,We're thrilled to hear that you enjoyed the hot tub during your stay! We apologize for the inconvenience regarding the pool, though we appreciate your understanding that it was beyond the hotel's control. It's fantastic that you appreciated our accommodation and the discount offered. We look forward to providing you with another great experience on your next visit!Sincerely, Hotel Manager

2/10 Terrible

William

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
pool was not open, no housekeeping on one of the days, unimpressive breakfast (biskets were like hockey pucks)
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 19 Dec 2023
Dear William,We sincerely apologize for the issues you encountered during your stay. The closure of the pool, lack of housekeeping, and disappointing breakfast do not meet our standards, and we are genuinely sorry for the inconvenience. Your feedback is crucial, and we'll address these concerns to improve our services. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfactory experience.Sincerely, Hotel Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 20 Dec 2023
Dear David,Thank you for your feedback and a rating of 4 out of 5. We value your opinions. Please feel free to let us know if there are any particular areas in which we can make improvements to further enhance your experience. We are grateful for your business and look forward to having you back for an amazing 5-star experience.Sincerely, Hotel Manager

10/10 Excellent

Samantha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Clean, quiet property. Friendly staff. Will stay here again.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 19 Dec 2023
Dear Samantha,Thank you for choosing our hotel for your business trip. We're pleased to hear that you found our property clean, quiet, and our staff friendly. Your positive experience means a lot to us, and we look forward to hosting you again on your future visits. Safe travels!Sincerely, Hotel Manager

4/10 Poor

Alyna

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 17 Dec 2023
Dear Alyna,We appreciate your feedback and thank you for choosing to stay with us. We regret that your experience did not meet your expectations, reflected in the low rating. We sincerely apologize for any inconvenience and disappointment. Your insights are crucial, and we would like to learn more to enhance our service. We value your business and hope for an opportunity to offer you a more satisfying stay in the future.Sincerely, Hotel Manager

6/10 Okay

Brenda

Stayed 2 nights in Dec 2023
Response from Hotel Manager on 17 Dec 2023
Dear Brenda,Thank you for taking the time to share your rating and feedback. We're glad to see that your experience was satisfactory, but we also acknowledge that there is room for improvement. Your insights are important, and we are committed to enhancing our services. We hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Leanne

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 13 Dec 2023
Dear Leanne,Thank you for your outstanding 5/5 rating! We're thrilled to hear about your positive experience. It's our goal to consistently provide excellent service, and your feedback reinforces our commitment. We appreciate your support and look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Ashley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I specifically booked this hotel for the hot tub, nothing was posted at the front desk about the hot tub being closed due to maintenance. My bed was very outdated and springy. My room only included 2 towels and 2 washcloths even tho it was booked for 4 people. The bathroom was dirty. I also find it very very disgusting and disturbing that in the pool area that you are able to clearly see inside from the outside, BUT from the outside you are UNABLE to see outside 🤔 Very suspicious
Stayed 1 night in Dec 2023
Response from Hotel Manager on 11 Dec 2023
Dear Ashley,We sincerely apologize for the inconveniences you experienced during your stay. It's disheartening to hear about the issues with the hot tub, outdated bed, limited towels, and cleanliness concerns. Your feedback is invaluable, and we will address these issues to improve our services. Additionally, we appreciate your observation about the pool area and will review the visibility concern. Please allow us the opportunity to make things right by reaching out to our management team. We value your input and hope to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

Kent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable, but had asked for a 1st floor room closer to lobby when reserving for handicapped wife. Had pool but Hot tub was not working. Had a nice breakfast with eggs, waffles, yogurt, etc. - nice variety. Close to shopping center and restaurants.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 11 Dec 2023
Dear Kent,Thank you for sharing your experience. We're pleased to hear that your room was clean and comfortable, and you enjoyed the variety of breakfast options. However, we apologize for any inconvenience regarding the room location and the non-functional hot tub. Your feedback is valuable, and we'll use it to improve our services. We appreciate your understanding and hope to have the opportunity to welcome you and your wife back for an even more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

James

Travelled with partner
Liked: Staff & service
Location and convenience
Stayed 1 night in Dec 2023
Response from Hotel Manager on 11 Dec 2023
Dear James,We're glad to hear that the location and convenience met your expectations! If there are any specific aspects you particularly enjoyed or if there's anything we can do to make your next stay even better, please feel free to let us know. Your feedback is important to us, and we look forward to welcoming you back in the future.Sincerely, Hotel Manager