Room, 2 Double Beds

Reviews of Knights Inn Macedonia

1.5 out of 5
Knights Inn Macedonia
240 East Highland Road, Macedonia, OH

Reviews

5.8
Rating 10 - Excellent. 46 out of 388 reviews" "
Rating 8 - Good. 92 out of 388 reviews" "
Rating 6 - Okay. 94 out of 388 reviews" "
Rating 4 - Poor. 73 out of 388 reviews" "
Rating 2 - Terrible. 83 out of 388 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Tom

Travelled with family
Disliked: Amenities, property conditions & facilities
Noisy
Stayed 1 night in Mar 2024
Response from Guest Relations on 29 Mar 2024
Dear Tom,We're sorry to hear that you didn't have a good time with us overall. We understand the importance of quiet accommodations, so we're sorry to hear that you didn't experience this during your visit. Your feedback regarding this matter will be discussed internally and we'll make improvements where necessary. Thank you, and we hope to see you again soon.

10/10 Excellent

Linda

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Boarded up windows, scary
Stayed 1 night in Feb 2024

10/10 Excellent

wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People nice
Stayed 1 night in Nov 2023

10/10 Excellent

Brian

Stayed 1 night in Oct 2023

6/10 Okay

Karen

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
Staff was very friendly and helpful. Rooms were clean and beds were comfortable. Everything was good until I turned on the lights in the morning and saw a large cockroach crawling on the entertainment center. Then I texted other guests in our party (we had several rooms-in town for a wedding) and two others replied they’d seen roaches dead and alive. I didn’t bother to complain. We we’re checking out that day. But I won’t go back again. My husband made us shake all our things out outside and leave the suitcases outside for a day before he’d bring them in the house! I have videos!
Stayed 1 night in Jul 2023

4/10 Poor

William

Disliked: Property conditions & facilities, room comfort
Knights Inn Macedonia Macedonia, Ohio
Great location outside Cuyahoga Valley National Park. But, the bed was uncomfortable, the bathroom fan did not work, the tub or toilet leaked water onto the bathroom floor.
Stayed 3 nights in Jul 2023
Response from Guest Relations on 24 Aug 2023
Dear William,Please accept our apologies for any disappointment in our beds or amenities during your visit. Our team will keep your feedback in mind for the future and make changes where necessary. Thank you, and we hope to see you again soon.

2/10 Terrible

Sandra

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
NEVER AGAIN
Stayed 1 night in Aug 2023
Response from Guest Relations on 23 Aug 2023
Dear Sandra,Thank you for taking the time to leave us a review. We are disappointed that we were unable to meet your expectations. Our team strives to provide the highest standards of service for our guests. Please consider booking us again so we can exceed your expectations in the future.

4/10 Poor

Alex

Disliked: Cleanliness, property conditions & facilities
Not what was listed
Was listed to have a pull out couch and a bed but only had a bed, room just looked dirty parking lot was absolutely discussing
Stayed 1 night in Aug 2023
Response from Jen Miller on 16 Aug 2023
I am sorry we didn't meet your expectation. We will look in to the listing on the website and correct the matter. and will double check the rooms and the parking lot.

4/10 Poor

Timmie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Listed as 2 queen beds but both were twins. Wouldnt recommend this place
Stayed 1 night in Aug 2023
Response from Jen Miller on 16 Aug 2023
Sorry we didn't meet your requirement. The beds are full size. we will contact expedia and have them double check the listing.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Could have been better
It was okay. My door was standing open when I got there. It would not stay clsed and I had to request it be serviced
Stayed 1 night in Aug 2023
Response from Jen Miller on 16 Aug 2023
Sorry about the door issue. The Frame had shifted and I am glad we were able to resolve the matter for you. Thank you for the review.

4/10 Poor

phillip

Stayed 1 night in Jun 2023
Response from Jen Miller on 16 Aug 2023
Sorry we didn't meet your expectations.

2/10 Terrible

Demeisha

Disliked: Cleanliness, staff & service, property conditions & facilities
No tv or cable and staff intoxicated
Stayed 1 night in Jul 2023
Response from Guest Relations on 11 Jul 2023
Dear Demeisha,Your claims regarding our staff are quite upsetting. We will certainly investigate this further and take action if necessary. We also apologize for any disappointment with our amenities. Thank you for your feedback.

4/10 Poor

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
If you’re looking for something cheap and you don’t care about keeping your belongings in your car when you’re not there, choose this place. It didn’t feel safe. The towels were so small and sub-par. Staff not available 24/7. Only a monitor and no TV available. Not very clean. Door didn’t lock very securely.
Stayed 3 nights in Jul 2023
Response from Guest Relations on 11 Jul 2023
Dear Lisa,We appreciate your review, though your experience is not one that we're proud to read about, as we know we're capable of much better. Thank you for letting us know what was not to your satisfaction during your stay, as this will allow our team to reflect and make immediate improvements in the areas that matter most to you. We wish you well and hope you'll consider giving us another try someday.

2/10 Terrible

Johneida, Baltimore

Stayed 2 nights in Jun 2023
Response from Jen Miller on 16 Aug 2023
Sorry we didn't meet your requirements.

4/10 Poor

David L Escalante

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Room I reserved was not available. Had to get another. Was in a non smoking, holes in comforter from cigarettes or other things being smoked. Burn marks around tub and shower curtain smelled like cigarettes. Check in was 3 p.m. room was not cleaned and could not get in until 3:45. We were in the back and police did a slow drive by which suggests criminal activity takes place here.
Stayed 1 night in Jun 2023
Response from Guest Relations on 29 Jun 2023
Dear David,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. Thank you so much for letting us know what was not to your satisfaction during your stay, as this will allow our dedicated team to make the appropriate changes and improvements. We assure you that the safety and comfort of our valued guests are our top priorities, and we will take action to rectify the issues you mentioned. That said, we wish you well and hope you'll consider giving us another try someday to change your perceptions.

2/10 Terrible

Ardeanna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property was gross. It smelled like a dirty ashtray in a non-smoking room. No amenities in the room…soap, etc, to wash hands. I didn’t even stay in the room. We changed clothes and left. We didn’t want our clothes and luggage to smell like the room. It was AWFUL!!
Stayed 1 night in Jun 2023
Response from Guest Relations on 19 Jun 2023
Dear Ardeanna,Your experience is not one that we're proud to read about, as we know we're capable of much better. Thank you so much for letting us know what was not to your satisfaction during your stay, as this will allow our dedicated team to make the appropriate changes and improvements. We assure you that cleanliness is one of our top priorities, and we regret letting you down on this occasion. That said, we wish you well and hope you'll consider giving us another try someday.

6/10 Okay

cheryl

Business traveller
Liked: Staff & service
The area seemed a little uneasy at night. A patrol car was driving thru the lot. I asked him if everything was ok, he said just making sure I got in my room ok. Great to see an officer, but still wondered why he had to be there.
Stayed 1 night in Jun 2023

2/10 Terrible

kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was not very nice or sanitary. Didn't feel safe enough to leave my laptop in the room when I left. Was concerned for my safety all night.
Stayed 1 night in Jun 2023
Response from Guest Relations on 19 Jun 2023
Dear Kevin,We strive to ensure our valued guests feel welcome and comfortable, so we're distressed that you didn't get that from us on this occasion. Rest assured, our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure we always put our best foot forward and present our property and accommodations in the best light. In the future, we hope you consider returning and giving us another chance to change your perceptions.

2/10 Terrible

Jerson, Columbus

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Did not feel safe. We end up booking somewhere else instead of spending the night there
Stayed 1 night in May 2023
Response from Guest Relations on 21 May 2023
We're sorry to hear that you didn't enjoy your time with us. Please know that our team members strive to uphold a safe environment for everyone. Nevertheless, we hope you'll consider joining us again soon.

8/10 Good

Donna

Business traveller
Liked: Cleanliness, staff & service
Unfortunately the Inn has seen many better days. Shower was great
Stayed 1 night in May 2023

4/10 Poor

Alvaro

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms offered had noxious, foul smell. It was impossible to stay there. We had to go find another hotel, IN THE MIDDLE OF THE NIGHT!,!
Stayed 1 night in Apr 2023
Response from Guest Relations on 20 Apr 2023
Dear Alvaro,Thank you so much for all your comments, and we're sorry to hear about any unpleasant odor during your visit. We'll keep all your comments in mind for the future, and we hope to see you again soon.

2/10 Terrible

Jason

Business traveller, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely disgusting!!!! The room smelled horrific, the bed was blown out and cigarette burns everywhere
Stayed 4 nights in Mar 2023
Response from Management on 1 Apr 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. please contact me so we can resolve this matter. We're non smoking and ask the guest to smoke outside however some people are disrespectful. However, you can reach us back at the hotel at your earliest convince.

10/10 Excellent

Grygoriy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Рооор
Stayed 1 night in Mar 2023
Response from Management on 30 Mar 2023
Thank you

6/10 Okay

Carol

It was a place to lay my head. I was double charged for the night
Stayed 1 night in Jan 2023

8/10 Good

Alfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Dec 2022

2/10 Terrible

amar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Go for better one if you need good nights sleep
The mattress is terrible. There is no thermostat in the room for heater. So i had to wake up in between to control the tempreture. The room had unpleasing smell.
Stayed 1 night in Jan 2021
Response from Guest Relations on 1 Feb 2021
Dear Amar, We appreciate you leaving us your thoughts and are sorry to hear that not everything was as you expected. We apologize for any odor you may have experienced and have spoken to our housekeeping team to ensure the issue is promptly rectified. Maintenance is also looking into the missing thermostat, and we hope to deliver a better night of rest the next time you're in the area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The property needs upgrades, but it served the purpose of one night stay for the reasonable price I paid. The pull up parking to your room door is a big advantage during the pandemic along with no touch check in and check out.
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
It's convenient to check in. The open style setup of the property is safer than enclosed buildings during COVID period. The property needs some upgrades, but the bargain price is good for one night sleep.
Stayed 1 night in Jan 2021

4/10 Poor

lea grail

Stayed 2 nights in Jan 2021

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The room was decent and so was the price, however; the one wall was filthy. It had not been cleaned it quite some time.
Stayed 1 night in Dec 2020
Response from Management on 6 Jan 2021
Thank you for your review.we will clean the walls and double check the units.

8/10 Good

Verified traveller

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean bed and nice price. The La Quinta built a big hotel in front of it almost making it completely unseeable by road.
Stayed 1 night in Dec 2020
Response from Management on 6 Jan 2021
Thank you for your stay.

8/10 Good

Angela

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Girl was nice. Good but was not a "smoke free" room,holes in blanket and on tub and toilet seat. I am still waiting for credit on the place that was so horrible i didnt stay at,Roadway Inn.
Stayed 1 night in Dec 2020
Response from Management on 6 Jan 2021
Thank you for your stay. We continually strive to avoid customers from smoking in the units. Continue efforts will hopefully lead to smoke free rooms.

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2020
Response from Management on 6 Jan 2021
Sorry we did not meet your expectations. We will try harder next time.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
If you want to go bang some junk, this is the place for you. Heck, you could probably even score some while your there. If your looking for a shower and a good nights sleep, this is not the place for you. Junkies everywhere. Spend the extra 20 for your safety and peace of mind.
Stayed 1 night in Oct 2020
Response from Management on 6 Jan 2021
Thank you for the review. We are very sorry we didn’t meet your expectations. We strive to improve our property.

6/10 Okay

Spring, Wisconsin

Travelled with family
Disliked: Amenities, property conditions & facilities
It's a fair place to stay for the price we paid. It's safe.
Stayed 5 nights in Oct 2020

4/10 Poor

Donald

Disliked: Cleanliness, staff & service
Nothing looked like it did online.
This is a tired property that is not well kept. One overhead light did not work. There were only 2 to begin with. No bed lamps. Carpet had not been vacuumed in quite some time. Found one dead bug on the sheets. Smell was putrid. The TV was the size of a nice computer monitor. There was no service the second day. We had to go ask for towels. HVAC worked well. Nice clerk greeted us. Not recommended.
Stayed 2 nights in Oct 2020
Response from Guest Relations on 27 Oct 2020
Dear Donald, It sounds like your time with us did not meet your expectations, and for that, we are very sorry. We are dedicated to continually improving guest satisfaction, so we will reflect upon your insights and seize all opportunities for improvement. Thank you, and we hope you'll allow us another chance to impress you in the future.

4/10 Poor

Verified traveller

Stayed 1 night in Oct 2020

2/10 Terrible

Elsa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Charles

Liked: Staff & service, room comfort
nice appearing and clean looking
Nice motel however bring cans of Lysol and bleach because the room I stayed in had an odor
Stayed 1 night in Sep 2020

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service
Disliked: Room comfort
Weekend Road Trip
We arrived late on Friday/Saturday for our check in and they stayed open for our arrival. The service was stellar, wonderful customer service!!! 5 stars! The room had a musty smell when we entered and we tried to use the air conditioning to get rid of it, no avail. But nonetheless, we weren’t put off. It was clean, something we take seriously. The only thing we noticed is the room had a dampness. The sheets and bedding were clean but had a distinct damp feel to them. The pillows were extremely flat, but we solved the problem for the next night by going to Dollar General and buying two new pillows. The only other downside was there were no lamps by the bed, used our phone lights to get up in the night. We’re good problem solvers, so it was just an average stay.
Stayed 2 nights in Sep 2020

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Robert

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel
Great service.Very friendly hotel. Felt safe and good price. Basic clean room for one night. We were traveling and enjoyed our stay. Thank you guys for a good night sleep.
Stayed 1 night in Jul 2020

8/10 Good

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020

6/10 Okay

Seth

Liked: Staff & service
The best way to describe it was efficient. The room was dingy but they did clean it up before I checked in. For what I paid for the stay, it was efficient.
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was old and could use some painting, but it was clean and the bed was comfortable.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Gerald

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Quality
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Staff on 6 Mar 2020
Thank you