Suite, 1 Queen Bed with Sofa bed, Non Smoking (Efficiency, Upgrade)

Reviews of Comfort Inn Mayfield Heights Cleveland East

2.5 out of 5
Comfort Inn Mayfield Heights Cleveland East
1421 Golden Gate Blvd, Mayfield Heights, OH

Reviews

8.2

Very good

Rating 10 - Excellent. 415 out of 1001 reviews" "
Rating 8 - Good. 358 out of 1001 reviews" "
Rating 6 - Okay. 122 out of 1001 reviews" "
Rating 4 - Poor. 59 out of 1001 reviews" "
Rating 2 - Terrible. 47 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a quick stay
Stayed 1 night in Mar 2024
Response from Thank You on 25 Mar 2024
Thanks for choosing to stay with us your feedback about your stay is important to us

6/10 Okay

Bonnie

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Thanks on 26 Feb 2024
Thanks for choosing to stay with us your feedback is very important to us.

6/10 Okay

Yung

Stayed 3 nights in Feb 2024
Response from Thanks on 20 Mar 2024
Thanks for choosing to stay with us. Your feedback is very important to us.

6/10 Okay

Ann

Business traveller
Its ok
Stayed 1 night in Feb 2024
Response from Thank You on 23 Feb 2024
Thanks for choosing to stay with us your feedback about your stay is important to us.

10/10 Excellent

Emily

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff stthe desk go above and beyond. They are always so courteous. Jeff, Juan, and I forgot the name of the 3rd guy. Amazing manners. Emily
Stayed 2 nights in Feb 2024
Response from Thanks on 23 Feb 2024
Thanks for your awesome words about the staff. We do really appreciate you staying with us. Please visit us again.

6/10 Okay

Jamie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I bought a suite for the evening, the listing said the living area was separate from the sleeping area. Not exactly separate, but the other side of the room. Not what I planned for.
Stayed 1 night in Jan 2024
Response from Apology on 16 Feb 2024
Sorry, for the inconvenience but our property does not have one-bedroom suites. On our site it does states that we have suites available because we have larger room suites. Plus, we do advertise efficiency suites and they are not one-bedroom suites.

8/10 Good

Kay

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unhappy with rooms we received when we checked in. Original reservation was for (2) rooms, each with Queen bed. When we arrived we were given (2) handicapped rooms with Queen beds.
Stayed 1 night in Feb 2024
Response from Thanks on 8 Feb 2024
Thanks for choosing to stay with us. We only have 1 queen bed in handicap only. Sorry for the inconvenience.

8/10 Good

Donald

Liked: Cleanliness
Good, quiet stay
Stayed 3 nights in Dec 2023
Response from Thanks on 31 Jan 2024
Thanks for choosing to stay with us

10/10 Excellent

Lemuel

Stayed 1 night in Jan 2024
Response from Thanks on 20 Mar 2024
Thanks for choosing to stay with us. Your feedback is very important to us.

10/10 Excellent

Bobby Bolden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Thanks on 22 Jan 2024
Thanks for choosing to stay with us

8/10 Good

Najla

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Upon check-in the room we given the toilet had been used and wasn't flushed and wouldn't flush. I asked for another room and the tub was very slow to drain. No one likes to stand in stagnate water in the shower. It felt disgusting.
Stayed 1 night in Jan 2024
Response from Apologies on 16 Jan 2024
Thanks for choosing to stay with us your feedback about your stay is important to us

10/10 Excellent

richard

Stayed 1 night in Jan 2024
Response from Thank You on 10 Jan 2024
Thanks for choosing to stay with us

8/10 Good

Devin

Travelled with group
Liked: Amenities, property conditions & facilities
Toilet wasn't clean when we checked in but a solid room size and amenities.
Stayed 2 nights in Jan 2024
Response from Thanks on 8 Jan 2024
Thanks for choosing to stay with us

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to freeway, quiet.
Stayed 7 nights in Dec 2023
Response from Thanks on 8 Jan 2024
Thanks for choosing to stay with us

4/10 Poor

Schkeila, Euclid

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The guy at the front was not friendly at all my card declined due to some fake issues for security purposes. He seemed as if he had an attitude that I was standing there, trying to figure it out. Language eye rolling. It was 2am I was tired as well it gave very much let me get back to sit down
Stayed 1 night in Dec 2023
Response from Thank You on 8 Jan 2024
Thanks for choosing to stay with us

6/10 Okay

LENA

Travelled with family
Liked: Cleanliness, staff & service
Front area looked updated, but the rooms did not. Found trash behind the TV stand, walls were paper thin, and several items in the room were broken.
Stayed 1 night in Dec 2023
Response from Thanks on 31 Dec 2023
Thanks for letting us know about your stay.

8/10 Good

Jenny

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The room smelled like cigarette smoke.
Stayed 1 night in Dec 2023
Response from Apologies on 29 Dec 2023
Thanks for choosing to stay with us. Would you like to move rooms ?

10/10 Excellent

Richard P

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Thank You on 26 Dec 2023
Thanks for choosing to stay with us your feedback about your stay is important to us

10/10 Excellent

Kimberly

Stayed 13 nights in Nov 2023
Response from Thank You on 25 Dec 2023
Thanks for choosing to stay with us

10/10 Excellent

Kellie

Stayed 2 nights in Dec 2023
Response from Thank You on 7 Jan 2024
Thanks for choosing to stay with us your feedback about your stay is important

8/10 Good

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to hospital. Mayfield Road area very busy, but not bad to navigate once you get used to the traffic. Plenty of businesses in area. Staff very friendly and helpful. Breakfast is good. Only complaints be low toilet and water pressure. And no grab bars in bathroom.
Stayed 3 nights in Dec 2023
Response from Thank You on 16 Dec 2023
Thanks for choosing to stay with us

10/10 Excellent

Chrishelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Thanks on 15 Dec 2023
Thanks for choosing to stay with us

10/10 Excellent

Melyni

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Thanks on 12 Dec 2023
Thanks for choosing to stay with us

10/10 Excellent

Julionne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk service. I will stay here again..
Stayed 4 nights in Dec 2023
Response from Thanks on 8 Dec 2023
Thanks for choosing to stay with us

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont have amy dislikes about the property. The staff in the morning were just as great as the staff in the nigh. Treated me honor. Any questions I had they answered or looked onto it then followed up with me. The Comfort Inn in Mayfield Heights will be my go-to anytime O visit northeast Ohio eastern suburbs, God willing.
Stayed 2 nights in Dec 2023
Response from Thanks on 12 Dec 2023
Thanks for choosing to stay with us

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I had, 218, was spectacular! It was so clean, comfortable, and quiet. The staff are so friendly and courteous. My experience was so delightful that I mow wabt to make this my regular when I vist Mayfield Heights. Please let them know how great they are. Emily M.
Stayed 1 night in Dec 2023
Response from Thanks on 8 Dec 2023
Thanks for choosing to stay with us

8/10 Good

Carl

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hot water maintenance at the property caused long delays in getting hot water for showering. Otherwise, convenient for the Mayfield/SOM neighborhoods. Chef Ed was very friendly and dedicated to his work!
Stayed 5 nights in Nov 2023
Response from Thanks on 5 Dec 2023
Thanks choosing to stay with us

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast and great workers
Stayed 4 nights in Nov 2023
Response from Thanks on 5 Dec 2023
Thanks for choosing to stay with us

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They were constantly mopping the floors. Area was clean. My family was there for a family members surgery and they placed us all on the same floor close to each other
Stayed 2 nights in Nov 2023
Response from Thanks on 5 Dec 2023
Thanks for choosing to stay with us

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Thanks on 5 Dec 2023
Thanks for choosing to stay with us

10/10 Excellent

Chrishelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Thanks on 1 Dec 2023
Thanks for choosing to stay with us

4/10 Poor

Lashawn

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
There was a huge gap better the door and the floor to the point where you could see clearly under the door into the room, had to use towels to block under the door.
Stayed 2 nights in Nov 2023
Response from Thanks on 1 Dec 2023
Thanks for choosing to stay with us

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, great room, well lit parking lot, great breakfast
Stayed 2 nights in Nov 2023
Response from Thanks on 1 Dec 2023
Thanks for choosing to stay with us

10/10 Excellent

Ronald

Travelled with family
Liked: Amenities
Located close to Costco for gas and convenient to 271
Stayed 4 nights in Nov 2023
Response from Thanks on 24 Nov 2023
Thanks for choosing to stay with us

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Should’ve stayed someplace else
Check in was smooth. No issues there. Room was cleaned somewhat. The tile floor wasn’t swept and we found previous guest’s papers in the room by the chair in the room. So we know it wasn’t fully clean. Then the curtains don’t close all the way around the window so all the parking lot security light shines through. Breakfast was bad. The scrambled eggs were really runny. It cooked all the way. Also their hard boiled eggs went bad. I would not stay here again. Just not a pleasant experience.
Stayed 1 night in Nov 2023
Response from Apologies on 21 Nov 2023
Thanks for your feedback

10/10 Excellent

Taeje

Stayed 1 night in Nov 2023
Response from Thanks on 8 Dec 2023
Thanks for choosing to stay with us

8/10 Good

Evan Lazar, New York

Conveniently located, free breakfast was good. Nothing fancy, but clean and safe. A good value for the price.
Stayed 2 nights in Nov 2023
Response from Thanks on 16 Nov 2023
Thanks for choosing to stay with us

10/10 Excellent

Mark

Liked: Staff & service, amenities, property conditions & facilities
Very clean and comfortable! Pleasant and helpful staff! All essentials covered well. Seems to be managed well.
Stayed 2 nights in Nov 2023
Response from Thanks on 15 Nov 2023
Thanks for choosing to stay with us

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Thank You on 15 Nov 2023
Thanks for choosing to stay with us your feedback about your stay is important to us

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Good functional place for a night or 2
Stayed 2 nights in Nov 2023
Response from Thank You on 14 Nov 2023
Thanks for choosing to stay with us your feedback about your stay is important to us

10/10 Excellent

Julie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfortable hotel! Cute little Gym. Friendly staff, and delicious Breakfast!
Stayed 2 nights in Sep 2023
Response from Thank You on 13 Nov 2023
Thanks for choosing to stay with us your feedback about your stay is important to us

10/10 Excellent

Anthony

Stayed 1 night in Nov 2023
Response from Thanks on 5 Dec 2023
Thanks for choosing to stay with us

10/10 Excellent

Chrishelle

Very clean and comfortable 😊
Stayed 2 nights in Nov 2023
Response from Thank You on 12 Nov 2023
Thanks for choosing to stay with us your feedback about your stay is important to us

6/10 Okay

Robert

Liked: Staff & service
Noisy
Stayed 1 night in Nov 2023
Response from Apologies on 11 Nov 2023
Thanks for choosing to stay with us. If there is a noise issue please contact the front desk. My apologies for the issue.

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice over night stay
Stayed 1 night in Nov 2023
Response from Thank You on 11 Nov 2023
Thanks for choosing to stay with us

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff very friendly
Stayed 1 night in Nov 2023
Response from Thank You on 11 Nov 2023
Thanks for choosing to stay with us

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and well maintained. The employees were courteous and customer focused.
Stayed 2 nights in Nov 2023
Response from Thank You on 11 Nov 2023
Thanks for choosing to stay with us

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would definitely stay at the hotel again. It was clean easy to get to. Lots of shopping and restaurants around. Beds were comfortable rooms updated breakfast was good too
Stayed 2 nights in Nov 2023
Response from Thank You on 11 Nov 2023
Thanks for choosing to stay with us

10/10 Excellent

Eve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not fancy but it was clean, well-maintained, and affordable—the last of particular importance for me for my one-night stay.
Stayed 1 night in Oct 2023
Response from Thank You on 30 Oct 2023
Thanks for choosing to stay with us

10/10 Excellent

Cristina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The hotel was clean. Jeff at the front desk was very helpful. Chef Ed (who did breakfast most mornings) was super friendly. It was nice to stay at a place where the staff was so accommodating. It really seemed like they put customer service as a priority, seems very rarity these days
Stayed 10 nights in Oct 2023
Response from Thank You on 29 Oct 2023
Thanks for choosing to stay with us