Upon arrival I couldn’t open the bathroom door, felt like kicking it but didn’t. Reception staff told me that it wasn’t stuck I just needed to kick it! My room was a cost double except it wasn’t cozy - the radiator didn’t work and the heated towel rail in the bathroom wasn’t heated. I found a heater in the wardrobe and used that but it only heated the room if you were nearby. I reported all this straightaway was told it would be sorted, but it wasn’t. So sleeping happened with socks a jumper and a double quilt (great in the Summer, must be 4.5 tog) folded over. As for dinner, I was told to just go sit anywhere so I did. Others were getting jugs of water and menus but I was just left waiting. Had to get up to go request a menu & some water, food wasn’t great and not worth £25. Breakfast was ok, warm and some variety. Prior to my stay the hotel sent a message by email via Expedia offering upgrades which included dinner at £20 instead of £25 so I booked this. But when I came to pay reception staff said it didn’t apply because it was Expedia who sent the message, not the hotel. What?! I had to speak to the manager and told him about my cold room not being sorted and being charged £25 for dinner. He empathized by saying I hadn’t had a good stay and charged me £20 for dinner - no reduction for the lack of heating. On the positive the bed was really comfortable and would’ve been perfect if the room had been warmer, and it was really quiet. Also the hotel is well placed for the town