6/10 Okay
Norma
27 May 2024
Disliked: Staff & service, property conditions & facilities
After a long trip and looking forward to relax, we meet up with the receptionist giving us dirty looks and not making eye contact. Just so so rude without looking up says “name”? We had a reservation, couldn’t find it just kept us waiting and plus wanting debit card for extra $25 for making reservation. I was signing to pay and just horribly keeps pulling on paper for me finish!!!! She proceeds to throw our room cards on counter, no thanks and no nothing! Didn’t know where elevators were. No ice machines on floors and to top it off pool was closed for maintenance! We came to Cleburne Tx for a family reunion for a week but just stayed one night especially because of that lady. We just went to hotel next door for following days plus told all out of town family members to stay away!
Norma
Stayed 1 night in May 2024