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We stayed 2 nights, 2 rooms, one we upgraded to have the refrigerator and microwave. Very pet friendly. We were on the second floor--didn't find an elevator. Somewhat of an ant problem in both rooms. Loved the wood/vinyl floors rather than carpet! Keys would not work intermittently, but 24 hr staff ...
My room was facing south, towards Orange County. Overall, my stay was pleasant. Somethings I’d say Pacific Palms could improve is the A/C units in the rooms, as they’re old and loud. Even when the fan is turned on Low. Another minor thing is the staff. I’d recommend to up their training in customer ...
The hotel was comfortable and fine. Never saw much of the front desk personnel. Would be nice to have continental breakfast as part of the package.
The first day, we realized there was urine smell in the room and found there was leak between around toilet sitting part and the floor. I told them, they changed another room next morning. It was late night. That was unpleasant experience. Room rate was reasonable and staffs are kind and warm.
Great hotel! From the front desk to the clean rooms, wonderful beds, and so comfy sheets and comforters, everything is wonderful!
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