1st, this is not a hotel – it is a collection of rooms scattered in several buildings in the village. Some rooms are close to the station and so very noisy. Others are at top of the slope, which means that you will keep hiking up to access your room, and not hiking the real Cinque Terre!
2nd, no services available after Office closes. Tourists were reporting toilet flooded, sink leaking, no water available in the room, Yet there was no one reachable. You cannot report by phone – you have to show up at the office the next day (which means you have to stop your own tour of Cinque Terra!)
3rd, Misleading the tourists into believing that they have a room, Without DISCLOSING that there are 75-100 stairs to access, with no lift/elevator is called Bait and Switch! When I reported that I have a bad back, cannot climb the narrow spiral 75-100 stairs to access my room, I asked the owner why he failed to include in his posting at hotels.com that there were several stairs with no elevator, the owner starting yelling! His exact words, ”You Americans come here and tell me How I have to run my business? You can take the room or leave!”
4th, Tourists being lured into being given a room with a “View” , but your legs would be hurting by the time you reach this roof-top room after climbing a 100 stairs. Rather spend your legs hiking the beautiful Cinque Terre along the ocean side!
5th, I have already disputed their extra charge of 50 euros with my credit card company.