Reception

Reviews of DoubleTree by Hilton Cincinnati Airport

4 out of 5
DoubleTree by Hilton Cincinnati Airport
2826 Terminal Drive, Florence, KY

Reviews

8.0

Very good

Rating 10 - Excellent. 422 out of 1003 reviews" "
Rating 8 - Good. 283 out of 1003 reviews" "
Rating 6 - Okay. 144 out of 1003 reviews" "
Rating 4 - Poor. 99 out of 1003 reviews" "
Rating 2 - Terrible. 55 out of 1003 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

heather, Washington Township

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful inside, staff was super friendly from check in to the resturaunt. Would defintiely come back
Stayed 1 night in Mar 2024

4/10 Poor

Scott

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

MARK T

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient!!
Stayed 1 night in Feb 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Most convenient to airport
Stayed 1 night in Jan 2024

4/10 Poor

Charles, MASON

Disliked: Cleanliness, amenities, property conditions & facilities
Room was filthy. Bathroom was worst. Old dirty and moldy around a filthy shower. No modern USB plug in as other hotel chains offer. Mattress was awful.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Stayed 1 night in Feb 2024

10/10 Excellent

Carter

Stayed 1 night in Feb 2024

8/10 Good

Michaela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option right next to CVG. Perfect if you have an early flight.
Stayed 1 night in Jan 2024

8/10 Good

Jennifer, Jasper

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
H
Stayed 1 night in Jan 2024

6/10 Okay

Machonn

10/10 Excellent

Renae

Unfortunately, we did not stay in the hotel due to canceled flights. The manager agreed to cancel our reservation and refund our money even though it was a nonrefundable room. Thank you!
Stayed 1 night in Jan 2024

6/10 Okay

corey

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from GM DoubleTree CVG on 15 Jan 2024
Dear Corey,Thank you for an excellent 5 star review. We appreciate you taking time to complete feedback on your stay. I am so thrilled you felt the staff was so friendly and rooms were very clean. This is what we always strive for, an exceptional guest experience. We hope to see you again soon.Regards,Aaron BedikGeneral Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable stay.
Stayed 1 night in Jan 2024
Response from GM DoubleTree CVG on 15 Jan 2024
Deborah,Thank you for an excellent 5 star review. We appreciate you taking time to complete feedback on your stay. I am so thrilled you you had a very nice and comfortable stay.This is what we always strive for, an exceptional guest experience. We hope to see you again soon.Regards,Aaron BedikGeneral Manager

10/10 Excellent

Susang

Stayed 1 night in Dec 2023
Response from GM DoubleTree CVG on 15 Jan 2024
Thank you for an excellent 5 star review. We appreciate you taking time to complete feedback on your stay. We always strive for, an exceptional guest experience. We hope to see you again soon..Regards,Aaron BedikGeneral Manager

10/10 Excellent

Shane

Stayed 1 night in Dec 2023
Response from GM DoubleTree CVG on 15 Jan 2024
Shane,Thank you for an excellent 5 star review. We appreciate you taking time to complete feedback on your stay. I am so thrilled you felt the staff was so friendly and rooms were very clean. This is what we always strive for, an exceptional guest experience. We hope to see you again soon.Regards,Aaron BedikGeneral Manager

6/10 Okay

Gregory

Stayed 1 night in Dec 2023
Response from GM DoubleTree CVG on 15 Jan 2024
Thank you for your feedback Gregory. I wish we could have made youer stay more exceptional. I hope you will give us another chance to serve you in the future. Regards,Aaron BedikGeneral Manager

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM DoubleTree CVG on 15 Jan 2024
Thank you for the excellent review. We hope to see you again soon.

10/10 Excellent

Malik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM DoubleTree CVG on 15 Jan 2024
Thank you for an excellent review. We appreciate you taking time to complete feedback on your stay. I am so thrilled you felt the staff was so friendly and rooms were very clean. This is what we always strive for, an exceptional guest experience. We hope to see you again soon.Regards,Aaron BedikGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM DoubleTree CVG on 15 Jan 2024
James,Thank you for an excellent 5 star review. We appreciate you taking time to complete feedback on your stay. I am so thrilled you felt the staff was so friendly and rooms were very clean. This is what we always strive for, an exceptional guest experience. We hope to see you again soon.Regards,Aaron BedikGeneral Manager

2/10 Terrible

Will

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!
Absolutely the worst hotel I've ever stayed in. I cut my trip short so not to stay there another night. Outdated, smelly, poor service and found a huge spider in my room. Hard pass! Horrible restaurant too - I was the only one in there at 7p.
Stayed 2 nights in Nov 2023

6/10 Okay

Chen, Mason

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Room door has a visible gap, which makes it not very noise proof. Hotel staff walked around with loud walkie talkie past 11 pm. Room heating does not work well.
Stayed 1 night in Nov 2023

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023

8/10 Good

Bryan

Business traveller
Liked: Cleanliness, staff & service, amenities
Good breakfast Cold water and warm cookie at check-in
Stayed 1 night in Nov 2023

8/10 Good

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Jenelle

Stayed 1 night in Nov 2023

10/10 Excellent

Francisco, San Salvador

Stayed 1 night in Nov 2023

6/10 Okay

debora, Cincinnati

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food was awful. Used room service, ordered 2 angus cheeseburgers and both were edible but bland and husband had stomach issues later that night. Worst cheeseburgers we had ever had.
Stayed 1 night in Nov 2023

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean; kind of a weird smell in the hall
Stayed 2 nights in Oct 2023

10/10 Excellent

Tim

Stayed 1 night in Oct 2023

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Debra

Stayed 1 night in Oct 2023

10/10 Excellent

Tim

Travelled with family
Liked: Property conditions & facilities
Showers on 6th floor need cleaning - mold around edge.
Stayed 1 night in Oct 2023

6/10 Okay

WILLIAM

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Staff professional and good. Beds were OK. Bathroom had floor stains, dirt and mold (in grout around tub and floor). Areas of the carpet had visible accumulations of dust and noticeable spots. In general, very disappointed in quality of cleanliness.
Stayed 2 nights in Oct 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was fantastic...above and beyond in every area
Stayed 1 night in Oct 2023

8/10 Good

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

William Eric

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wouldn’t stay there again. You be the judge.
Stayed 1 night in Oct 2023

6/10 Okay

Claire

Liked: Cleanliness, staff & service
Excellent location for a night before or after the plane.
Stayed 1 night in Oct 2023

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay, comfortable bed and pillows, great shuttle service to the airport, clean and enjoyable.
Stayed 1 night in Oct 2023

8/10 Good

Shaun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Location
The air conditioner was not working properly. Everything else was great. Can not beat how close it was to the airport.
Stayed 1 night in Sep 2023

6/10 Okay

Heather

Stayed 1 night in Sep 2023

6/10 Okay

Cara

Stayed 1 night in Sep 2023

4/10 Poor

Eric

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Amy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
So Bad
Wow. My sister and I stayed at this hotel on 9/21/23. I chose this hotel because of the location (right next to the CVG airport) and because I could leave my car there while we were in FL. The lobby was nice, and the staff were super friendly. That’s where the good ends. We got to the 4th floor hallway and right next to our room, there must have been some sort of leak, as the wallpaper was peeling off the wall and it looked like there was a lot of mildew on the back of the paper, there was a fan blowing up under the paper and behind the wall. Ok, it happens, it looked gross but again, things happen. We got in to the room and it appeared really shabby and almost dirty. The computer chair was ripped to shreds, part of the mini fridge was being held together by duct tape, the bathroom had what appeared to be boogers on the wall, when I rolled down the privacy shade on the window, there were stains that “looked” like blood, and something that was maybe gum rolled up. The carpet looked dirty and had white stuff on it that looked like maybe drywall dust? If it wouldn’t have been so late already and we had to catch a flight in a few hours I would have walked out. We were going to Florida and luckily had beach towels in our luggage, so we spread them out on the beds and laid on those. The bedding did appear to be clean, we checked for bed bugs which we saw no evidence. This is NOT a $250 per night hotel. I rarely if ever write a bad review, this was horrible, I was shook
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and pleasant
The proximity of the hotel to the airport(it's right there by the main terminal) is its clear advantage over the others. They do have a shuttle but one can walk over to the terminal easily in a couple of minutes. The hotel is pleasant and I thought the restaurant there has improved recently with an attentive waitress and good food. The single complaint I have is that the door shut with a bang if you leave it to its own inertia. The door didn't match well with the frame.
Stayed 1 night in Sep 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 1 night in Sep 2023

10/10 Excellent

DONNA

Hotel was clean and quiet! Staff was friendly and helpful
Stayed 1 night in Sep 2023

10/10 Excellent

John

Minutes from garage parking at the airport
Stayed 1 night in Sep 2023

10/10 Excellent

Shari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

2/10 Terrible

Shannon

Stayed 1 night in Sep 2023