Exterior

Reviews of Springhill Suites by Marriott Midtown Cincinnati

3 out of 5
Springhill Suites by Marriott Midtown Cincinnati
610 Eden Park Drive, Cincinnati, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 537 out of 1005 reviews" "
Rating 8 - Good. 303 out of 1005 reviews" "
Rating 6 - Okay. 95 out of 1005 reviews" "
Rating 4 - Poor. 48 out of 1005 reviews" "
Rating 2 - Terrible. 22 out of 1005 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a lovely hotel to stay in. The staff was nice, and the spacious room was very accommodating.
Stayed 4 nights in Mar 2024

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience and service!
Stayed 3 nights in Mar 2024

10/10 Excellent

Amanda

Liked: Staff & service, property conditions & facilities
Friendly staff, clean rooms, comfy beds
Stayed 1 night in Mar 2024

10/10 Excellent

JESSIE, Newport

Stayed 1 night in Mar 2024

10/10 Excellent

Bessie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff greeting and giving us the info we needed! Very kind
Stayed 1 night in Mar 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, spacious and location convenient. This hotel was a relaxing experience I would recommend to anyone.
Stayed 2 nights in Mar 2024
Response from Frank A, General Manager on 6 Mar 2024
We appreciate the great review and are always excited to hear how much our guest enjoy their time with us. We look forward to welcoming you again soon.

10/10 Excellent

Pamela, Homestead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and around the corner from my office. Note: their beds are very firm. Good firm for seniors. Thank you.
Stayed 1 night in Feb 2024
Response from Frank A, General Manager on 28 Feb 2024
Thank you for the 5 star review! We're glad you found the hotel comfortable and convenient to your office. We look forward to your next visit!

2/10 Terrible

Angeline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Multiple cars that were parked in the hotel’s parking lot were broken into in the middle of the night- they broke in by shattering the side windows of cars. No security cameras in parking lot.
Stayed 1 night in Jan 2024
Response from Frank A. General Manager on 14 Feb 2024
Thank you for taking the time to review your stay with us. I apologize for the incident that took place during your stay, unfortunately it was outside of our control. Please know this was an isolated incident and is not the norm for our property.

8/10 Good

Ted

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Frank A, General Manager on 1 Feb 2024
Thank you for taking the time to share your experience with us. We look forward to welcoming you again soon!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Frank A, General Manager on 1 Feb 2024
Thank you for the perfect rating, it's always great to hear how much our guests enjoy their time with us. We hope to see you again soon!

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Frank A, General Manager on 1 Feb 2024
We appreciate the great rating, we're already looking forward to your next visit!

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Our room had an odd layout, so I was skeptical when I first walked in. But it turned out comfortable and we slept well.
Response from Frank A, General Manager on 8 Jan 2024
Thank you for the review. Our all-suite hotel provides larger rooms with a separate space for sleeping and working. Our split bathroom design allows for two people to get ready for the day at one time privately. We look forward to seeing you again soon

8/10 Good

Mya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Frank A, General Manager on 4 Jan 2024
We appreciate you taking the time to share your experience with us. It looks like we have some room for improvement, I apologize that we were unable to exceed your expectations. We look forward to your next visit.

10/10 Excellent

Leyanis

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Frank A, General Manager on 4 Jan 2024
We appreciate you taking the time to rate your stay with us. We're looking forward to your next visit!

10/10 Excellent

Josiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Frank A, General Manager on 4 Jan 2024
Thank you for rating your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Hannah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location, cleanliness, and breakfast!
Stayed 1 night in Dec 2023
Response from Frank A, General Manager on 4 Jan 2024
Thank you for taking the time to share your experience with us! We're glad you found our location perfect and the cleanliness and complimentary breakfast exceeded your expectations. We hope to see you again soon!

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Frank A, General Manager on 21 Dec 2023
Thank you for rating our hotel! We appreciate you and look forward to seeing you on your next visit to Cincinnati.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasure
Nice place friendly staff beds were nice. Rooms were nice. The scrambled eggs could use a little seasoning. Good location would stay there again.
Art steps
 Sign museum
Stayed 2 nights in Dec 2023
Response from Frank A, General Manager on 21 Dec 2023
Thank you for the perfect score! It sounds like you had a great time with us and visited some of our amazing neighbors as well. We look forward to welcoming you again soon.

10/10 Excellent

Donna

Travelled with family
Liked: Staff & service, property conditions & facilities
Everything was wonderful.
Stayed 1 night in Dec 2023
Response from Frank A, General Manager on 21 Dec 2023
Thank you for taking the time to review your stay with us. We're thrilled to hear you thought it was wonderful and look forward to seeing you again soon!

10/10 Excellent

Amy

Liked: Amenities, property conditions & facilities
Made a late reservation. Front desk staff was welcoming and got us to our room quickly. This was our first Marriott stay. We’ll come back.
Stayed 1 night in Nov 2023
Response from Frank A, General Manager on 30 Nov 2023
Thank you for the perfect score! We're gald we could accommodate your last minute reservation and look forward to seeing you again soon.

10/10 Excellent

Diana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a great stay here. beds were comfortable
Stayed 1 night in Nov 2023
Response from Frank A, General Manager on 29 Nov 2023
Thank you for rating our hotel. We're always glad to hear how much our guests love their visits with us. We hope to see you again soon!

6/10 Okay

Lisa, Pittsburgh

Liked: Staff & service, amenities, property conditions & facilities
Staff was nice. I was told a pull out couch and ended up being a single trundle that was dirty with a pad on it not encompassing the mattress.
Stayed 1 night in Nov 2023
Response from Frank A, General Manager on 29 Nov 2023
We appreciate you taking the time to share your experience with us. I apologize for the cleanliness issue you experienced with us. This is certainly not the norm for our hotel and I will share your comments with the housekeeping team. We hope you will give us another opportunity should you find yourself back in our area.

6/10 Okay

Sally

Liked: Cleanliness, staff & service
Nice hotel….room design good with desk and couch, but poor lighting diminished its attractiveness. Second WC royo and vanity also unique, but pendant light over sink was cute but not efficient. TV did not work…..had the wrong remote. Shower flow was good, but its design is the kind that you have to turn it on and adjust it while getting wet in some fashion. Could’ve been one of the better rooms except for these issues.
Stayed 1 night in Nov 2023
Response from Frank A, General Manager on 29 Nov 2023
Thank you for taking the time to share your experience with us. I apologize for the burned out bulb in the pendant light. Our split bathrooms are great for families as they allow two people to get ready privately. We look forward to your next visit.

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were great!
Stayed 2 nights in Oct 2023
Response from Frank A. General Manager on 25 Oct 2023
We appreciate you taking the time to rate our hotel. We're glad you had a perfect stay! Come back to see us again soon.

6/10 Okay

ANDRA

Travelled with group
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Frank A. General Manager on 16 Oct 2023
Thank you for taking the time to rate your stay with us. It looks like we failed to exceed your expectations and for that I apologize. If you would like to provide additional feedback on your stay please reach out to the hotel directly.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Frank A. General Manager on 16 Oct 2023
Thank you for the 5 star rating! We hope to see you again soon.

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Frank A. General Manager on 16 Oct 2023
Thank you for taking the time to review our hotel. We hope to see you again soon to exceed your expectations while you're enjoying all our great city has to offer.

4/10 Poor

Heather

Disliked: Cleanliness, property conditions & facilities
The bathroom was very dirty, made me question if the rest of the room had been cleaned properly.
Stayed 2 nights in Oct 2023
Response from Frank A. General Manager on 16 Oct 2023
We appreciate you taking the time to review your stay with us. I apologize for the cleanliness issues you experienced during your stay. We take cleanliness very seriously at our property and I apologize that we did not exceed your expectations during your visit. We hope you will give us another opportunity to impress you with our standard of cleanliness as what you experienced is certainly not the norm for our property.

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Frank A. General Manager on 16 Oct 2023
Thank you for rating your experience with us. it is always our goal to exceed the expectations of our guests so we're thrilled to hear you enjoyed your stay. We hope to welcome you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Frank A. General Manager on 16 Oct 2023
Thank you for taking the time to rate your experience. We're happy to see we exceeded your expectations and look forward to seeing you again soon!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Not bad. Nothing fancy.
Pretty good. The door to the bathroom was broken and was really hard to slide closed. Dirt and dust around the bed stand. Generally clean otherwise though. Don’t enjoy the overnight parking fee. It should be included. Internet and streaming TV was quite slow.
Stayed 1 night in Sep 2023
Response from Frank A. General Manager on 16 Oct 2023
Thank you for taking the time to share details of your experience with us. I apologize for the maintenance issues you encountered during your stay with us. I will certainly share your comments with the maintenance team to ensure they are corrected. We hope you will give us another opportunity should you find yourself back in our area.

10/10 Excellent

Yohan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Oct 2023
Response from Frank A. General Manager on 16 Oct 2023
Thank you for the review. We look forward to seeing you again on your next visit to Cincinnati!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were very clean, good breakfast, only down side was having to pay $10 more to park vehicle
Stayed 1 night in Sep 2023
Response from Frank A. General Manager on 16 Oct 2023
Thank you for the great review! We do have a 10 nightly parking charge for both the surface lot and the covered parking available in the garage as they are operated by a third party. We hope to see you again soon.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Stayed 1 night in Sep 2023
Response from Frank A. General Manager on 16 Oct 2023
We're happy to hear you had a relaxing stay with us and that you found us a 10 out of 10! We look forward to seeing you again soon.

10/10 Excellent

Jonah

Stayed 1 night in Oct 2023
Response from Frank A. General Manager on 25 Oct 2023
Thank you for the great rating! We look forward to your next visit.

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Frank A, General Manager on 28 Sept 2023
Thank you for the 5 Star review! We look forward to seeing you again soon!

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Frank A, General Manager on 26 Sept 2023
Thank you for the perfect 10! We're thrilled to hear you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Alvin, rancho cucamonga

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff
Stayed 5 nights in Sep 2023
Response from Frank A, General Manager on 26 Sept 2023
Thank you for the perfect score and kind words about our team. We hope to see you again soon!

10/10 Excellent

Edie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that you needed a parking pass to park here!
Stayed 1 night in Sep 2023
Response from Frank A, General Manager on 26 Sept 2023
Thank you for the review! Parking passes are required on all vehicles in our lot and attached parking garage. We look forward to seeing you again soon.

10/10 Excellent

Ryan

Stayed 1 night in Sep 2023
Response from Frank A. General Manager on 16 Oct 2023
We appreciate you taking the time to rate your experience. We're thrilled to hear you had a perfect stay. We hope to see you again soon!

10/10 Excellent

Shania

Stayed 1 night in Sep 2023
Response from Frank A. General Manager on 16 Oct 2023
Thank you for the perfect rating! We look forward to seeing you again soon.

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was awesome friendly, kind there to help with anything. We need rooms, we're clean and spacious. That's where comfoverall, a excellent, excellent motel.
Stayed 1 night in Sep 2023
Response from Frank A, General Manager on 15 Sept 2023
We appreciate the 5 star rating! I'll be sure to share your kind words with our amazing team. We look forward to seeing you on your next visit to Cincinnati.

10/10 Excellent

Brad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend
Weekend in Cincinnati no less than as expected .
Stayed 2 nights in Sep 2023
Response from Frank A. General Manager on 15 Sept 2023
Thank you for the perfect score! Cincinnati is great for a weekend getaway with so many amazing local attractions including the Cincinnati Zoo, Newport Aquarium, Cincinnati Reds, and of course the Bengals! We hope to see you for another fun filled weekend soon!

6/10 Okay

Autumn

Stayed 1 night in Sep 2023
Response from Frank A. General Manager on 15 Sept 2023
Thank you for rating your stay with us. It looks like we missed the mark and apologize for the less than perfect stay. If you would like to provide additional details on your stay, please reach out to the hotel directly.

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast and staff was great
Stayed 1 night in Sep 2023
Response from Frank A. General Manager on 15 Sept 2023
We're happy to hear you enjoyed the complimentary breakfast and the friendly team. We appreciate you taking the time to share your experience and look forward to welcoming you again soon!

10/10 Excellent

Matthew

Stayed 1 night in Sep 2023
Response from Frank A, General Manager on 15 Sept 2023
Thank you for the 10 out of 10! We're thrilled to hear you had a perfect stay, we look forward to your next one!

6/10 Okay

Cherrylynne

Travelled with family
Front desk staff were impatient and unavailable.
Stayed 1 night in Aug 2023
Response from Frank A, General Manager on 15 Sept 2023
Thank you for your review. I apologize that the staff was no present at the desk upon arrival. There are instances where the desk may step away momentarily to assist another guest and I apologize for the inconvenience. We hope you will give us another opportunity to exceed your expectations in the future.

8/10 Good

gene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to Mt Adam.
Stayed 1 night in Aug 2023
Response from Frank A, General Manager on 1 Sept 2023
Thank you for taking the time to review your stay with us. We're right down the hill from Mt. Adams and everything they have to offer including the Monestary Event Center.

8/10 Good

Erika

Stayed 1 night in Aug 2023
Response from Frank A, General Manager on 26 Sept 2023
Thank you for taking the time to rate your experience with us. We look forward to exceeding your expectations on your next visit.

10/10 Excellent

Gerrit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend 8/26/23
Great location, a nd very caring staff, and very professional. Close to everything in Downtown Cincinnati.
Stayed 1 night in Aug 2023
Response from Frank A. General Manager on 1 Sept 2023
Thank you for the 10 out of 10! Our location is great for easy access to I75/I71 and all the local area attractions including the Cincinnati Zoo and University of Cincinnati. We look forward to seeing you again on your next visit.