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Ciala Resort Best Hotel in Kisumu Kenya

5.0 star property
Relaxation awaits at this Kisumu oasis where nature reserves meet luxury amenities, offering both pampering treatments and outdoor adventures

Choose dates to view prices

Ciala Resort in Kisumu, Kenya sits near Maragoli Hills, providing a peaceful getaway with garden-filled grounds and an outdoor pool. Guests enjoy a complimentary breakfast buffet, daily manager's reception, and activities like cycling and horseback riding.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$261
includes taxes & fees
20 June - 21 June
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About this property

Ciala Resort Best Hotel in Kisumu Kenya

  • Luxury family-friendly resort near Maragoli Hills
  • Take advantage of a free breakfast buffet, a free daily manager's reception and a terrace at Ciala Resort Best Hotel in Kisumu Kenya. Adventurous travellers may like the cycling, horse riding and fitness classes at this resort. Treat yourself to spa services, such as a manicure/pedicure, a hot stone massage or a body treatment. Enjoy a meal at the two on-site restaurants. Free in-room WiFi, with a speed of 500+ Mbps (good for 6+ people or 10+ devices), is available to all guests, along with a coffee shop/cafe and a garden.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool
    • Free self-parking
    • Bike hire, a TV in reception and a 24-hour front desk
    • Tour/ticket information, 10 meeting rooms and a front desk safe
  • Room features
  • All 58 rooms offer comforts, such as 24-hour room service and laptop-friendly workspaces, in addition to perks, such as air conditioning and bathrobes.
  • More conveniences in all rooms include:
    • Highchairs and free infant beds
    • Rainfall showers, free toiletries and hairdryers
    • 55-inch Smart TVs with Netflix, Hulu and streaming services
    • Wardrobes/cupboards, balconies and premium channels

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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KES 4000.0 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Rollaway bed fee: KES 4000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Ciala Resort Best Hotel in Kisumu Kenya have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Ciala Resort Best Hotel in Kisumu Kenya?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Ciala Resort Best Hotel in Kisumu Kenya on 20 Jun 2026 start from NZ$261, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Ciala Resort Best Hotel in Kisumu Kenya pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Ciala Resort Best Hotel in Kisumu Kenya?

Self-parking is free at this property.

What time is check-in at Ciala Resort Best Hotel in Kisumu Kenya?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Ciala Resort Best Hotel in Kisumu Kenya?

Checkout is at 10:00 AM.

Where is Ciala Resort Best Hotel in Kisumu Kenya located?

Located on the riverwalk, this family-friendly resort is 1.7 mi (2.8 km) from Maragoli Hills and 8.8 mi (14.2 km) from Lake Victoria. Dunga Bay and Kisumu Impala Sanctuary are also within 16 mi (25 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.6

Cleanliness

9.0

Amenities

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 25 out of 37 reviews
Rating 8 - Good. 8 out of 37 reviews
Rating 6 - Okay. 2 out of 37 reviews
Rating 4 - Poor. 0 out of 37 reviews
Rating 2 - Terrible. 2 out of 37 reviews

Reviews

Verified

10/10 Excellent

Florence

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful environment, friendly staff, great menu and healthy options. The concierge lady and the HR were exceptional .. just that check in wait took longer than expected but overall we enjoyed our stay.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Julia Klara Nyaundi

Liked: Cleanliness, amenities, property conditions & facilities
Awesome serene place with great food and amenities.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Immaculate

Liked: Cleanliness, staff & service, property conditions & facilities
breakfast was fresh. The staff were wonderful. The facility was , quiet and soothing a good place for a weekend getaway.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Guenter

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, excellent breakfast buffet, good value. Nice resort near Kisumu
Stayed 9 nights in Jun 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
The place to stay in Kisumu. Hotel staff and management professional and accommodating. Would have preferred more menu variety in food if possible.
Stayed 9 nights in Jun 2025
Verified

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt like I was right at home! This was an incredible experience. I can’t wait to bring my family back with me soon!
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

DELVINE

Liked: Staff & service, amenities, property conditions & facilities
Very professional staff
Stayed 1 night in Jul 2024
Verified

8/10 Good

Marcy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Service

The service at Ciala is always top notch. This is my third time staying with them and they are always hospitable. Our TV was missing from our room, so check in was a bit delayed and they had to separate our beds which we had asked for before we arrived, but other than that, if you need a place to relax, it is great to wind down there.
Margarita Pizza
Chocolate Milkshake
Fresh juice upon check in
Clean pool, perfect temperature
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a little off the main road. Arrange pick up earlier since cabs can take as long as 30 minutes. Excellent property!!! The gardening is out of this world
Stayed 1 night in Nov 2024
Verified

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good place to stay…. Salty food.. some broken amenities, typical to Kenya. Most of the staff were excellent. Would recommend - a bit pricey though. It’s not quite there.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ciala is the best resort in Kisumu and the pricing is very affordable. We booked a couple rooms, since we had a big party. The staff was incredibly friendly. Security team was great. The pool was nice. They had a kids area and plenty of area to run around. One neat thing they did was catch your own fish and the staff would cook it for you from a giant fish tank. Think of it like picking a lobster, but with a lake twist. Very easy to recommend. Will gladly book again.
Stayed 2 nights in Aug 2024
Verified

6/10 Okay

Patrick

Disliked: Property conditions & facilities
Property had hot water only in the mornings. If you want to take a shower in the afternoon or night it was only cold water. No robes in room. Breakfast is good but lunch and dinner meals need improving.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained and staff very friendly. I didn't like the fact that it took them more than 30 minutes to check us in but this disappointment was more than compensated by their juicy juices. The staff also were willing to go out of their way to carry our small bags, which was a bit vexing. They might have picked this habit from the expectation/attitude of some "waheshimiwa" guests. Breakfast was pretty good. We went in for lunch and it took more than one hour to get it ready. This was perplexing. However, the lunch turned out to be pretty good. Overall, some of us are very conscious of time and I more than mentioned to the receptionist this. It will be nice if the management can take this into account. Everything else was pretty good.
Stayed 1 night in Jun 2024
Verified

2/10 Terrible

Ongeri

Liked: Property conditions & facilities
Disliked: Staff & service
I think they can do better. First was assigned the wrong room which they corrected, then they assured me of a refund and checked me out early due to an emergency then did not approve the refund through Expedia as was promised. Overall, the resort is beautiful and very private but out of town (about 40 minutes from Kisumu town).
Stayed 3 nights in May 2026
Verified

10/10 Excellent

BERNARD

Liked: Cleanliness, amenities, property conditions & facilities
The staff is AWESOME! I highly recommend Cial resort
Stayed 9 nights in May 2025
Verified

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything there.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Brett

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Even more beautiful people. And I loved all the beautiful birds on the property.
Stayed 14 nights in May 2025
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Staff is excellent and friendly. Would definitely come back. Gym and steam sauna a plus!
Stayed 2 nights in May 2023
Verified

8/10 Good

JITESH

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience !!
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

NIKKI

Liked: Cleanliness, staff & service, amenities
I can't even begin to tell you how absolutely AMAZING and beautiful this place is! From beginning to end I was treated like royalty. I highly, highly, HIGHLY recommend this place. I will be visiting every time I come to Kenya.
Stayed 2 nights in Oct 2023
Verified

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Cris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cris Obudo

Outstanding
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
isolated and steam room and sana didn't work
Stayed 1 night in Jul 2024
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort, good food, good service. The only problems we had were at check-in and in communications. They couldn't find our reservation, at first, and then they wanted to charge an extra 8000ks per day for our daughter, even though the reservation stated 2 adults and one child. We did end up paying 4000ks per day for an extra bed. Also, the pool closed at 6pm,but someone told us it was okay to swim, then another man told us we couldn't. At dinner, they gave us soft drinks as part of the half board, the first night, then tried to charge us the next night. Communications not always great.
Stayed 3 nights in Aug 2025