Chundzha Holidays from NZ$1,162

Check-in took a really long time and they made me pay for my 2 rooms separately. Also, even though the reservation was under my name, every adult had to be present and show ID to get additional keys. Aside from that, hotel was clean, staff was friendly and the breakfast buffet offered a large variety of foods. It was always busy, but the staff managed it well.

Rooms and the entire property are elegantly maintained!

I complained with the manager of the hotel and housekeeping for the poor management of my request to clean my room after the toilet got clogged. 9 am I requested to have the room clean (while we are out of the hotel) but returned to the hotel at around 2PM and the room was not cleaned yet. I called like 4 times and everytime I called, I was told that the cleaner is on its way (1st call was told it will only take 15-20 minutes) and took about an hour until after I complained that the cleaner arrived. When I spoke with another housekeeper on line and the manager I was told that all my earlier calls were not recorded (which explained why the room was not cleaned and the follow up cleaner never arrived). Its very frustrating.

I was disappointed we weren't able to us the pool area due to the weather conditions. It looked amazing! Hopefully next time we can take advantage of it. BG

Good location; good price; furniture not so good