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Reviews of Fino Hotel and Suites

5 out of 5
Fino Hotel and Suites
87 Kilmore Street, Christchurch

Reviews

8.6

Excellent

Rating 10 - Excellent. 358 out of 743 reviews" "
Rating 8 - Good. 280 out of 743 reviews" "
Rating 6 - Okay. 74 out of 743 reviews" "
Rating 4 - Poor. 20 out of 743 reviews" "
Rating 2 - Terrible. 11 out of 743 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

julie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked the space nd I liked being able to park in the building. I like it’s pet friendly
Stayed 2 nights in Apr 2024

8/10 Good

Josh

Liked: Cleanliness, property conditions & facilities
Good place to stay thanks
Stayed 2 nights in Mar 2024

10/10 Excellent

Jasmin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Well appointed 1 bedroom apartment with balcony across from City Hall. Full kitchen, washing machine in unit. Much of downtown Christchurch is walkable. We really enjoyed our stay at Fino!
Stayed 3 nights in Mar 2024

10/10 Excellent

Beth, Gulfport

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable, wonderful restaurants in easy walking distance. Close to downtown. Very friendly staff. We would highly recommend this hotel.
Stayed 4 nights in Mar 2024

10/10 Excellent

Sharon

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

James

Liked: Property conditions & facilities
We liked the washer and dryer in the room.
Stayed 2 nights in Feb 2024

10/10 Excellent

Randall H, Randolph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 5 nights in Feb 2024

10/10 Excellent

Vimlesh

Liked: Cleanliness, property conditions & facilities
Simply close to everything.
Stayed 5 nights in Feb 2024

10/10 Excellent

Lizbeth

Liked: Cleanliness, property conditions & facilities
The staff at really nice.
Stayed 3 nights in Feb 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Fino served our purpose well. It was close to the CBD but not right in it. The CBD was very walkable for two people in their early 60's. There was a tram station a little over a block away at the Quake City exhibit which made getting into the CBD much easier. We liked the kitchenette in the suite. We were able to find a small convenience store a block away across from the Casino. The negative which was not a negative for us was that the in hotel restaurant had closed two weeks before and was not available for use. However, we did eat breakfasts in our suite each morning so was not an issue
Stayed 2 nights in Feb 2024

6/10 Okay

Will

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location and short walking distance to casino. Disappointed there was no body wash or shampoo in containers that were fixed to shower wall. Appears someone filled them with water or very very diluted.
Stayed 1 night in Feb 2024

10/10 Excellent

Ray

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
All good. Area around hotel is being redeveloped so limited activities immediately adjacent, but nice park across the street and not far to main downtown.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ian

Stayed 1 night in Jan 2024

8/10 Good

Jodie

Travelled with family
Liked: Cleanliness, room comfort
Comfortable and cosy.
Was a nice place to stay, very quiet and handy to bus stop across road and to town. Comfortable. No robes as advertised so that was a bit disappointing. Clean and tidy. The wet-floor shower makes a mess and water goes everywhere. Not a lot of hot water for family of four. Great staff that were very helpful. Would stay here again!
Stayed 3 nights in Dec 2023

10/10 Excellent

Jo-ann

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Glenys

Travelled with partner
Liked: Cleanliness, amenities
close to the CBD
Stayed 1 night in Dec 2023

10/10 Excellent

Charlotte, Auckland

Liked: Amenities, property conditions & facilities
Location: very easy walk to parks museums, city centre shops, and Riverside market. Rooms and environment: the building looks nice, rooms were well planed, cosy, tidy, quiet, and bigger than average. Service: very good! We couldn't connect our device to the TV, they changed the TV for us very next day.
Stayed 5 nights in Nov 2023

10/10 Excellent

Mealofa

Liked: Cleanliness, amenities, property conditions & facilities
Great location and always great service
Stayed 1 night in Dec 2023

10/10 Excellent

glenda

Business traveller
Liked: Cleanliness
Great location, very clean and tidy and spacious only thing to let it down was an extremely uncomfortable couch.
Stayed 2 nights in Nov 2023

8/10 Good

Xiaorong

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Too much noise from aisles in the morning.
Stayed 1 night in Nov 2023

6/10 Okay

Raila

Stayed 2 nights in Nov 2023

6/10 Okay

KRISTIN

Liked: Property conditions & facilities
Property was old but clean. Only down side was you could hear other rooms all night. Room next door had smokers and could smell if in our room.
Stayed 1 night in Nov 2023
Response from Lahiru on 9 Nov 2023
Hi Kristin, Thank you for sharing your feedback .I am happy to know that, in general, you have found your stay good. However, sorry to hear about the issues highlighted. We would like to contact you directly to get more insight in to this. Warm Regards,Lahiru Samankula,Hotel Manager.

10/10 Excellent

Yee

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, spacious, with laundry in the apartment is big thumbs up.
Stayed 2 nights in Oct 2023

10/10 Excellent

Thomas William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved the multi room facility
Stayed 7 nights in Oct 2023

8/10 Good

Geoffrey

Travelled with partner
Nice but needs some updating, kitchen facilities need articles like a microwave casserole dish, glove…. Staff very helpful and lovely to deal with
Stayed 6 nights in Oct 2023

10/10 Excellent

Darell

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Oct 2023

8/10 Good

Kelsey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Safe area that you could walk to dining and parks. Safe and secure parking. Great customer service on check in.
Stayed 1 night in Sep 2023
Response from Fino Team on 24 Sept 2023
We're glad that you felt safe and had a good experience with our service. Thank you for your feedback!We look forward to welcoming you again in the future.Regards

10/10 Excellent

Sunny

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our second stay here and is a great place to stay whilst visiting Christchurch. Rooms are spacious and comfortable and situated for an easy walk to the city centre and the Botanical Gardens.
Stayed 2 nights in Sep 2023

10/10 Excellent

Louise

Liked: Cleanliness, property conditions & facilities
Great stay. Will definitely be back to stay again
Stayed 2 nights in Sep 2023

10/10 Excellent

Zofia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
im new to the christchurch area and me and my partner had a very easy time navigating! the staff were kind enough to allow me to pay the night after i got there so i could contact my bank about paying for my stay the next day and always greeted me and my partner when we came back after an outing. we got the most basic suite and even that was beautiful! the courtyard is gorgeous, the rooms are comfortable and modern yet homey and there's lots of things to do, food to try and stores to explore close by.
Stayed 7 nights in Sep 2023

10/10 Excellent

Dr Jennifer, Lanai City

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Outstanding staff
Stayed 2 nights in Aug 2023

10/10 Excellent

Leah

Stayed 1 night in Aug 2023

8/10 Good

ross

Liked: Cleanliness, property conditions & facilities
Tap at Kitchen sink needs tightening
Stayed 1 night in Aug 2023

10/10 Excellent

Vicky

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a lovely place to stay.So helpful and nothing was a problem.The bathroom was a little tired but nothing wrong with the workings of it.Very good value for money.
Stayed 2 nights in Jul 2023

8/10 Good

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Great location and plenty of space.
Stayed 3 nights in Jul 2023

8/10 Good

Maree

Stayed 2 nights in May 2023

10/10 Excellent

Leah

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Lynnette

Stayed 1 night in Apr 2023

6/10 Okay

Suxia

Stayed 1 night in Mar 2023

8/10 Good

Marina

Liked: Cleanliness, property conditions & facilities
The rooms are spacious and well equipped, but are looking a little tired in spots. Our room was certainly very comfortable but it really needed to be painted. But understandably, the pandemic put a lot of these types of finishing touches on the back burner. But still a very good place to stay.
Stayed 1 night in Mar 2023

4/10 Poor

Anita

Travelled with family
Was okay to stay there as only there to sleep. Had a two bedroom and out of the Four nights the spare room only got made up twice even with the sign up.
Stayed 5 nights in Mar 2023

10/10 Excellent

Ellen

Travelled with family
Liked: Amenities, property conditions & facilities
Huge room and two baths and laundry—very nice.
Stayed 4 nights in Feb 2023

10/10 Excellent

GRIGORE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is not cheap but everything is excellent. Real 5 star
Stayed 1 night in Feb 2023

10/10 Excellent

Gregory

Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2023

10/10 Excellent

Deborah, Brisbane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The r3ceptionist was very knowledgeable about the property and the surroundings. She was very friendly and helpful and interested in helping us enjoy our stay.
Stayed 2 nights in Feb 2023

10/10 Excellent

Stacy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The receptionist was very helpful and lovely. Thank you so much for being so kind and considerate.
Stayed 1 night in Feb 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and helpful Walking distance to the city centr and parks.
Stayed 13 nights in Jan 2023

8/10 Good

Lauren E

Liked: Cleanliness, room comfort
Enjoyed our stay. Hotel was centrally located making easy walks to many attractions and central city area. Staff were friendly & helpful.
Stayed 4 nights in Jan 2023

10/10 Excellent

Adele

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great location,apartment and service
Stayed 1 night in Feb 2023

10/10 Excellent

L M

Liked: Cleanliness, room comfort
An exceptionally comfortable stay, in a spacious & well-equipped apartment. I had only the one ‘issue’ and I was really ‘listened to’ and every effort made to solve the problem - and make me a very happy guest!
Stayed 2 nights in Jan 2023