Executive Studio Suite | Private kitchen

Reviews of Carnmore Hagley Park

4 out of 5
Carnmore Hagley Park
22 Riccarton Road, Christchurch

Reviews

8.8

Excellent

Rating 10 - Excellent. 142 out of 279 reviews" "
Rating 8 - Good. 99 out of 279 reviews" "
Rating 6 - Okay. 29 out of 279 reviews" "
Rating 4 - Poor. 4 out of 279 reviews" "
Rating 2 - Terrible. 5 out of 279 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

kellea

Travelled with family
Super friendly helpful staff. Room was a little tired in areas. But lovely and clean. Good value for money. Would stay again
Stayed 1 night in Apr 2024

8/10 Good

Umesh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
ve - Location: Close to city centre. Various restaurants close by. Accommodation: 2 bedrooms just enough for a family of 4. TV connected to WiFi. -ve - Nothing as such. However the housekeeping service can be improved.
Stayed 2 nights in Apr 2024

10/10 Excellent

Priscilla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great renovated property
Stayed 1 night in Apr 2024
Response from Brooke on 20 Apr 2024
Kia Ora, Thanks for taking the time to leave us such a great rating! We can't wait to see you sometime in the future. Best wishes, Carnmore Hagley Team :)

10/10 Excellent

Hanne

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Brooke on 20 Apr 2024
Kia Ora, Thanks for taking the time to leave us such a great rating! We can't wait to see you sometime in the future. Best wishes, Carnmore Hagley Team :)

10/10 Excellent

Tracy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very convenient for public transport and Westfield Mall. 2 bedroom apartment very spacious, although the toilet is a little snug. Well equipped kitchenette.
Stayed 2 nights in Apr 2024
Response from Brooke on 20 Apr 2024
Kia Ora, Thanks for taking the time to leave us such a great rating! We can't wait to see you sometime in the future. Best wishes, Carnmore Hagley Team :)

8/10 Good

Bastiaan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very big room for a very good price, right by bus 5
Stayed 1 night in Apr 2024
Response from Brooke on 13 Apr 2024
Kia Ora, Thanks for taking the time to leave us such a great rating! We can't wait to see you sometime in the future. Best wishes, Carnmore Hagley Team :)

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super place to stay. Convenient and very walkable to mall and dining experiences.
Stayed 1 night in Apr 2024
Response from Brooke on 13 Apr 2024
Kia Ora, Thanks for taking the time to leave us such a great rating! We can't wait to see you sometime in the future. Best wishes, Carnmore Hagley Team :)

8/10 Good

James, Blenheim

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and spacious
Stayed 2 nights in Apr 2024
Response from Richard on 11 Apr 2024
Thank you James, hopefully you had a great time in Christchurch!

8/10 Good

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed several times and are staying again for the next 2 weeks...but this time we had a room that backed onto the main road and I can't believe how moisy it was from traffic...so hardly got any sleep. Single glazed windows are not going to cut the mustard. If we hadn't already pre-paid, non-refundable I would be changing our accommodation for the next 2 weeks.
Stayed 1 night in Apr 2024
Response from Richard on 11 Apr 2024
Hi Tracy,Thanks for you feedback, we are aware the road noise can be an issue. We do have double glazing in the rooms along the front of the property, and are looking to install an acoustic fence which we expect to have a big impact.Best wishes,Richard

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and Convient
Stayed 1 night in Apr 2024
Response from Richard on 11 Apr 2024
Thank Ron, we're glad you had a great stay!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Yep, all good. Very clean and tidy. Bit noisy on road but not a major.
Stayed 1 night in Apr 2024
Response from Richard on 11 Apr 2024
Hi Robert,Thanks for taking the time to send us your feedback!We plan to install some additional acoustic fencing along the front of the property soon, and that will help to reduce the road noise

10/10 Excellent

Tamara, San Diego

Liked: Staff & service, amenities, property conditions & facilities
Great location! I highly recommend it.
Stayed 1 night in Mar 2024
Response from Richard on 11 Apr 2024
Thank you so much Tamara, hopefully we can welcome you back to Christchurch soon!

10/10 Excellent

Jolene

Stayed 1 night in Apr 2024

8/10 Good

Lynn

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Richard on 11 Apr 2024
Thanks for taking the time to let us know how we did!

8/10 Good

Taj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Richard on 11 Apr 2024
Thanks for the great rating Taj!

10/10 Excellent

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, a brilliant find after so many disappointing motels in ChCh
Stayed 1 night in Mar 2024
Response from Helena on 25 Mar 2024
Hi Ross,Glad to hear you had a great time and we appreciate your comment. We always put a pride to our rooms and cleanliness and happy to new suggestion to try from our guest.Kind regardsCarnmore Hagley Park team

6/10 Okay

Stuart

Business traveller, Travelled with partner
Liked: Staff & service
Generally the room was okay and comfortable with clean sheets and towels provided and plenty of hot water and good kitchen facilities although it had not been cleaned well, lots of dust, including the top of the headboard in the bedroom and debris on the bathroom floor it was also positioned close to a busy road so traffic noise was a small factor
Stayed 1 night in Mar 2024
Response from Helena on 25 Mar 2024
Hi Stuart,Thank you for your feedback. We value your observation and will definitely look to provide constant cleanliness of the rooms. Unfortunately some of our rooms facing the road side and they could be a little noisier if there is a heavy traffic. We are looking for improvements in these rooms to provide more comfortable stays.Kind regardsCarnmore Hagley Park

10/10 Excellent

Ketan

Stayed 3 nights in Mar 2024
Response from Brooke on 13 Apr 2024
Kia Ora, Thanks for taking the time to leave us such a great rating! We can't wait to see you sometime in the future. Best wishes, Carnmore Hagley Team :)

8/10 Good

cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Linen and bed were excellent, however bathroom window would neither open nor close, so was noisy and draughty.
Stayed 2 nights in Mar 2024
Response from Helena on 29 Mar 2024
Hi Cristina,Thank you for your review. We will look at the window issue. Sorry it made a noise for you. We are always here to help, don't hesitate to reach us in reception next time.Kind regardsCarnmore Hagley Park

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
It was close ride to railway station with taxi and reasonable distance from the airport.
Stayed 2 nights in Mar 2024
Response from Helena on 25 Mar 2024
Hi Don,Thank you. We are lucky to have just under 5 minutes ride to Scenic Railway Station and 20-ish minutes to Airport. Close to most popular mall in the city and plenty of opportunity to grab something to eat around or visit our Hagley Park for relax time. We are happy to hear you had a great time.Kind regardsCarnmore Hagley Park Team

6/10 Okay

Peter

Liked: Cleanliness, staff & service
The property is right on a main road, used for trucks during the night... so noisy all night!
Stayed 1 night in Mar 2024
Response from Helena on 25 Mar 2024
Hi Peter,sorry to ear that your room was noisy overnight from the road. We value your feedback and working on the solution to soundproof the rooms on the road side of the building. Kind regardsCarnmore Hagley Park

2/10 Terrible

Tony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Richard on 4 Mar 2024
Hi Tony,We're very sorry you had such a bad stay with us, please feel free to reach out to us directly to let us know exactly what the issue was as we are always looking to improve our product.Best wishes,Richard

10/10 Excellent

Ebonie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service lovely room had a really nice stay!
Stayed 4 nights in Feb 2024
Response from Brooke on 15 Mar 2024
Thanks for taking the time to leave us such a great rating Ebonie!

10/10 Excellent

Richard

Travelled with family
Good location close to cbd.
Stayed 4 nights in Feb 2024
Response from Richard on 4 Mar 2024
Thanks Richard! Hopefully we'll get to host you again in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good location just a short walk to the botanical gardens and westfield shoppping mall. Close to restaurants as well
Stayed 1 night in Feb 2024
Response from Richard on 4 Mar 2024
Thanks David, we're very glad we were able to give you such a good stay.

10/10 Excellent

Prahlad

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room
Stayed 2 nights in Feb 2024
Response from Richard on 5 Feb 2024
Thanks Prahlad!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and great value for money.
Stayed 2 nights in Jan 2024
Response from Richard on 5 Feb 2024
Thanks Carolyn!

8/10 Good

jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Richard on 5 Feb 2024
Thanks for taking the time to leave your rating Jo!

8/10 Good

Trevor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Richard on 4 Mar 2024
Thanks for taking the time to leave us your rating!

8/10 Good

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great location that is easy to walk into town. We did grab a scooter; just to make it more fun! The room was super tidy and had a trendy design. The only thing missing for us was a microwave.
Stayed 3 nights in Jan 2024
Response from Richard on 5 Feb 2024
Hi Rachel,Thank you very much for taking the time to write your review. We do have microwaves in all of our rooms so we apologies if you weren't able to locate yours.Best wishes,Richard

6/10 Okay

Becky

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Response from Richard on 5 Feb 2024
Hi Becky,We're sorry we didn't rate higher during your stay. We are always looking for ways to improve so hopefully we can improve on whatever you felt let us down.Best wishes,Richard

10/10 Excellent

Kelsi

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Richard on 5 Feb 2024
Thanks for such a kind rating Kelsi!

10/10 Excellent

Peter

Stayed 1 night in Dec 2023
Response from Richard on 5 Feb 2024
Thank you Peter!

8/10 Good

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, amenities
Really liked the Accommodation, was great for what we needed. Only small issue we noticed is getting in and out of the toilet, having to nearly stand over the toilet to shut the door, wasn't much room. apart from that everything was fine, friendly welcome staff walking around were polite. Will definitely be back.
Stayed 1 night in Dec 2023
Response from Richard on 5 Feb 2024
Hi Jeanette,Thank you for taking to time to leave us your review!We're really glad you liked our room, and we do apologies if the toilet was a little small, we have looked into possible solutions to this but unfortunately the architecture of the building won't allow us to make any major adjustments.We look forward to hosting you again though, and do note that our Executive 2 Bed Studio does have a much larger bathroom, although the room itself has a different layout.Best wishes,Richard.

10/10 Excellent

Jason

Stayed 1 night in Dec 2023
Response from Richard on 5 Feb 2024
Thanks for the great rating Jason!

8/10 Good

Lani

Stayed 1 night in Dec 2023
Response from Richard on 5 Feb 2024
Thanks Lani!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large lounge/dining area plus bedroom. All well maintained.
Stayed 3 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Aliya

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great stay! Super easy check in and the staff were lovely.
Stayed 1 night in Nov 2023

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Pauline

Stayed 1 night in Nov 2023
Response from Richard on 5 Feb 2024
Hi Pauline, we're sorry we didn't rate higher during your stay, hopefully we can improve on whatever the issues were.

2/10 Terrible

CHEN

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really bad experience at this hotel. Their bathroom is very slippery and I slipped over at the bathroom. Because of this , I went to hospital and got three stitches. Not a nice travel experience.
Stayed 1 night in Nov 2023

10/10 Excellent

Jarred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Richard on 22 Nov 2023
Thanks for the great rating Jared!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, love Hagley Park, clean and tidy. Construction next door has made a mess of the driveway entry but still a fantastic place to stay.
Stayed 1 night in Nov 2023
Response from Richard on 16 Nov 2023
Hi Margaret,Thank you very much for such a great rating, we are expecting the restaurant construction to be completed in the next few weeks and once that is we will have our driveway completely resurfaced so hopefully we can host you again with the repairs all finished.Best wishes,Richard

6/10 Okay

Peter

Travelled with partner
Disliked: Cleanliness
Good location. Upon arrival room was smelly and dark stuck beside housekeeping cupboard. Under a ceiling of roof so no direct light. Housekeeper said to leave room open to air out as it was smelling of food. We were moved to another unit. Shower had mould inside and out. They need to remove silicone and reapply. Quite noisy due to building site next door. Had a great meal at Thai Orchid over the road.
Stayed 3 nights in Nov 2023
Response from Richard on 13 Nov 2023
Hi Peter,Thanks for taking the time to send us your feedback.We did investigate the smell in your original room, unfortunately we couldn't identify anything out of the ordinary, though we did thoroughly clean everything in the kitchen from top to bottom just to make sure there was nothing we couldn't detect.We will also look at getting the silicone replaced on the shower ASAP, thank you for pointing this out.Best wishes,Richard

6/10 Okay

Carla

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Would not stay here again. Especially with children due to being a very noisy property. Our room was very run down, paint peeling off walls, uneven floors and had a very strong damp smell. Our room was loud, could hear conversations of neighbours through walls and loud stamping through the facility. Netfilx did not work, extra lamps didnt work. Postive was the house keeping which was completed to a very high standard on a daily basis.
Response from Richard on 13 Nov 2023
Hi Carla,Thanks for taking the time to send us your feedback. We provide smart TVs in our rooms, these do require customers to log in with their own accounts to services like Netflix, Disney, and Prime.We're very sorry that the room looked a little run down when you stayed, we did fully renovate the property in 2021, and have now begun repainting the rooms one-by-one, we will make sure the room you stayed in is at the top of the list.Best wishes,Richard

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious unit with a separate toilet from the bathroom that had a great heater and space to put your sponge bag. The living area just needed some comfortable seating as only had dining chairs. Comfy bed and good blackout curtains. We will stay here again.
Stayed 1 night in Oct 2023
Response from Richard on 13 Nov 2023
Hi Jenny,Thanks for taking the time to send us your feedback.We are looking in to extra seating options for our studio rooms, the issue is that these rooms don't all have enough space for an extra sofa without feeling a little crowded, but we are working on it!Best wishes,Richard

6/10 Okay

Chloe

Stayed 1 night in Oct 2023
Response from Richard on 13 Nov 2023
Hi Chloe,Thanks for taking the time to leave us your feedback.We're sorry your stay wasn't better, while we're not sure exactly what the issue was we are constantly reinvesting in, and working to improve our product so we do hope whatever the issue was will be resolved as part of that process.Best wishes,

10/10 Excellent

Anand

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Response from Richard on 13 Nov 2023
Thanks Anand!

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic modern super clean room. Comfy bed and great shower. I highly recommend this property
Stayed 1 night in Oct 2023
Response from Richard on 13 Nov 2023
Thanks Anna!