I liked the rooms, they were clean, tidy and fairly new. I didn't like their service and outside facilities. Their service was awful! We were travelling back to Christchurch late night, and the staff didn't turn heating on, even with windows open, leaving the whole place extremely cold after midnight, it was raining too, the beddings were moist! We're a family with two little kids, but we had no option but to let kids go straight to wet and freezing bed without heating, their bedroom window right next to bed was open!!! As we travelled so much and arrived late, especially in the awefully cold and wet bed we didn't sleep much, I called the staff if we could check out at 12 instead of 10am, he said no problem, just another $20. To be polite, I said it's okay, we'll leave. However, this place makes me think all they care about is money! Why couldn't they close all the windows and turn the heater on for us to arrive in nice and warm environment as we have already paid for the service?! We have stayed at a few places in Christchurch, all about the same price $150, every other place has delivered high standard service by turning the heater on before arrival, having the rooms all warmed up and dry, always having someone available at reception, open to guests' requests without asking for money first, just friendly, understanding and considerate, and this is all hospitality industry should be like. We will never ever go back to this place again!