Dear Neil, Thank you for your review. Things are getting broken from time to time and sometimes it is getting longer to fix them. The window cracked was already scheduled to be replaced. As for WIFI you should have asked us and we would help you. Sometimes it is just the matter of rebooting the router. It is really easy to ask, instead of being not happy and upset. We work hard here to make your stay comfortable but we cannot help you if you don't tell us that there is a problem.

Dear Aziz, Thank you for your review. Sorry you feel that way but I must say that when you stay in any accommodation you have to follow certain rules. When you don't then expect to be asked to do that. If that is not friendly then what can I say. We work hard to get our rooms clean and comfortable for our guests. You should have noticed that when you checked in. That is also reflected in many other reviews. All we ask in return to have at least some respect for our hard work here.