It took two hours just to check in and one of our rooms wasn’t even ready so we still had to wait. There were no robes available. Apparently one of the washing machines broke down which is unfortunate but these things happen. Instead of being honest, the staff skirted around the request for robes by either saying they would be in the room and then when they weren’t and we called down to ask for some, they told us they would deliver them right away and then when they didn’t deliver them and we called (frustrated at this point), they then told us about the machines. And lastly, the resort is becoming quite run down and doesn’t seem worth the expensive room rate being charged.