2 indoor pools, 3 outdoor pools

Reviews of Harrison Hot Springs Resort and Spa

3 out of 5
Harrison Hot Springs Resort and Spa
100 Esplanade Avenue, Harrison Hot Springs, BC

Reviews

7.8

Good

Rating 10 - Excellent. 666 out of 1706 reviews" "
Rating 8 - Good. 502 out of 1706 reviews" "
Rating 6 - Okay. 268 out of 1706 reviews" "
Rating 4 - Poor. 155 out of 1706 reviews" "
Rating 2 - Terrible. 115 out of 1706 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Drew, Kirkland

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
nice place
Stayed 2 nights in Mar 2024

2/10 Terrible

Yoonho

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms too old
Stayed 1 night in Mar 2024

10/10 Excellent

Ping

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
clean n friendly
Stayed 1 night in Mar 2024

8/10 Good

Christopher

Travelled with partner
Liked: Staff & service
Property needs to be cleaned and updated. The staff were extremely friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Tracy H on 26 Mar 2024
Thank you for leaving this review , we are glad to hear that we were able to help make your stay that more enjoyable.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time going to the resort. Had a great time!
Stayed 2 nights in Mar 2024
Response from Tracy H on 26 Mar 2024
We are happy to hear that you had a good time and we able to relax and unwind. Thank you for leaving this review.

4/10 Poor

Tony

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
We enjoyed the mineral spa, but our room was dirty and they had us underneath stairs or something, extremely loud. With no air conditioning the room was hot which makes it uncomfortably to sleep.....wasn't even the room i booked.....but there was nothing else....would i return.....???
Stayed 1 night in Mar 2024
Response from Tracy H on 26 Mar 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for leaving us this review as we love to hear from our guest.

6/10 Okay

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing is good except we have to wait until 5:30 to get the room ready for check in.??
Stayed 1 night in Mar 2024
Response from Tracy H on 26 Mar 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for leaving this review

6/10 Okay

sara

Travelled with family
Disliked: Staff & service, property conditions & facilities
Room is very old , mattress was terrible I think they didn't change the mattresses for many years , the bathroom is also very old need to renovate . The pools and outdoor area was the perfect part!
Stayed 1 night in Mar 2024
Response from Tracy H on 25 Mar 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. Thank you for leaving this review.

6/10 Okay

Saeed

Disliked: Cleanliness, property conditions & facilities
This was our 5th trip to this hotel.Rooms need renovations and upgrades. Water was not draining properly from bath tub dirty water was stocked in the tub , they couldn’t fix the issue in our stay and i am sure , it was there for previous people and would be for next people’s
Stayed 2 nights in Mar 2024
Response from Tracy H on 26 Mar 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting leaving us this review as we love to hear from our guests.

8/10 Good

Aarti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find a parking closer to hotel
Stayed 1 night in Mar 2024
Response from Tracy H on 25 Mar 2024
Thank you for leaving this review as we love to hear from our guests

4/10 Poor

Natalia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms and hotel itself are VERY outdated and not worth the price. The hair dryer didn’t work either. The monopoly on the hot springs allows them to jack the price on a very subpar hotel… Love the area around the hotel. Beautiful mountains and lake, restaurants cafe and park. the hotel however is NOT worth it. The hot springs pool on the hotel were decent however. Liked the area, wouldn’t stay at the hotel again.
Stayed 1 night in Mar 2024
Response from Tracy H on 24 Mar 2024
We are sorry that your stay didn't live up to your expectations, and that you feel this way.We do thank you for the review as we do like to hear from our guest as we do like to improve their experiences.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Mar 2024
Response from Tracy H on 24 Mar 2024
We are to hear that you had a great time at our resort! Thank you for leaving this review!

6/10 Okay

Mareah

If you stay at the main part of the hotel. The walls are thin the rooms are dated and beds are not comfortable.
Stayed 2 nights in Mar 2024
Response from Tracy H on 24 Mar 2024
Yes the Heritage hotel is about 100 years old, and the was unfortunately the was walls are a bit thin. We are sorry to hear that you stay was less than enjoyable. Thank you for leaving this review as we love to hear from our guest.

8/10 Good

Jodi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely time at the resort with the family!
Stayed 2 nights in Mar 2024
Response from Tracy H on 24 Mar 2024
We are so happy to hear that you has a great time at the resort! We thank you for leaving this review as we love hearing from our guests.

6/10 Okay

Pushkar

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel rooms are dated and need an uplift.
Stayed 2 nights in Mar 2024
Response from Tracy H on 24 Mar 2024
Thank you for leaving this review.

4/10 Poor

Dennis

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This hotel is so overrated. The only amenities you’re able to enjoy is the heated pool. For the price of $350 per night, there is no complimentary breakfast. Check-in at 4:00 pm is a nightmare. Very long line to check-in. It took 20 minutes to process each guests. By the time, I got my room number it was almost 6:00 pm and I’ve lost 2 hours for my accommodation. Hotel manager not even telling or apologizing to the guests for the delay. I asked if I could extend my stay for an even an hour, they said NO. Most hotels has checkin policy at 2:00 or 3:00 pm. But 4:00 pm delayed checkin and strict checkout at 11:00 am is a total rip off.
Stayed 1 night in Mar 2024
Response from Tracy H on 24 Mar 2024
Thank you for your review

8/10 Good

Rebecca

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Tracy H on 24 Mar 2024
Thank you for leaving this review as we love hearing from our guests.

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had not been to Harrison Hot Springs since 1985 and found the property to be in good condition considering its age. I feel the prices in the Copper Room are outragious so didn't book for dinner.
Stayed 2 nights in Mar 2024
Response from Tracy H on 24 Mar 2024
We are Happy to see that you had a good stay at the resort. Thank you for leaving this review as we love hearing from our guests.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools was wonderful! A microwave would have been nice
Stayed 2 nights in Mar 2024
Response from Tracy H on 24 Mar 2024
Thank you for leaving a review

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed that there is no access to luggage carts unless you valet
Stayed 2 nights in Mar 2024
Response from Tracy H on 24 Mar 2024
Thank you for leaving a review

8/10 Good

MOLOODsadat

Liked: Cleanliness, staff & service
It didnt gad enough shampoos
Stayed 1 night in Mar 2024
Response from Tracy H on 21 Mar 2024
Thank you leaving this review.

4/10 Poor

Kathryn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When I arrived there was a leak in the bathroom, Maintenance came but said it was just water from housekeeping. He mopped it up. In the morning it had leaked again. I had no robe in my room. The people upstairs were so loud and heavy footed that when they walked the lamps and everything on the side tables shook audibly!! The quiet area of the spa was extremely loud!! No towels in the spa. This was my second stay and I won’t stay here again. The front desk staff are extremely wonderful!!
Stayed 1 night in Mar 2024
Response from Tracy H on 21 Mar 2024
We are so sorry to hear of your experience. We are sad to hear you have to decided to not to stay again. Thank you for leaving this review as we want to hear from our guest.

8/10 Good

Margaret

Liked: Cleanliness, staff & service
Clean
Stayed 1 night in Mar 2024
Response from Tracy H on 21 Mar 2024
We are happy to see that you had a great time at our resort! Thank you for leaving this review , as we like to hear from our guest.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot springs are very nice. Hotel employees are great. Rooms starting to look a little tired.
Stayed 1 night in Mar 2024
Response from Tracy H on 21 Mar 2024
We are happy to hear that you had a enjoyable time at Harrison Hot Spring Resort.Thank you for leaving this review as we love to hear from our guests.

4/10 Poor

Yuhung

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Too old on everything, old building and rooms and quality not matching the room rate
Stayed 1 night in Mar 2024
Response from Tracy H on 21 Mar 2024
We are sorry to hear that that your stay didn't live up to your expectations. Thank you for leaving this review as we like to hear from our guest.

6/10 Okay

elizabeth

Travelled with partner
Liked: Cleanliness, staff & service
Loved the mineral pools, Room was dated but clean. Towels were very nice. Reception staff very nice & helpful. Tennis court in sad shape, convert the area to pickleball courts .
Stayed 2 nights in Mar 2024
Response from Tracy H on 20 Mar 2024
We are so happy to hear that you had a great time while stay at our resort. Thank you for leaving a review , we love to hear from our guest.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
The hot springs and facilities are world class!
Stayed 2 nights in Mar 2024
Response from Tracy H on 21 Mar 2024
We are so happy that you were able to have a great time and relax and unwind at Harrison Hot Springs Resort. Thank you for leaving this review as we love to hear from our guests.

10/10 Excellent

Jason

Travelled with family and small children
Great pool facilities.
Stayed 1 night in Mar 2024
Response from molsen on 19 Mar 2024
thanks for your feedback, we hope to see you again!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Mar 2024
Response from Tracy H on 17 Mar 2024
We are happy to hear that you had a great stay and that the staff also played a part in that. Thank you for leaving this review

4/10 Poor

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was no parking when we arrived, and we had to stand 30 minutes in line to check in. Our room was quite small and dated and not worth $422. We enjoyed dining in the copper room with live music and dancing, although the menu was rather pricey. It is a nice resort on the lake with a large outdoor hot tub area.
Stayed 1 night in Mar 2024
Response from Tracy H on 17 Mar 2024
We are sorry to hear that you stay didn't live up to your expectations. We are sorry that you had to wait in line as we were fully booked, and did try our best to get everyone through as quick as possible, thank you so much for your understanding.

10/10 Excellent

Aleksandr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tracy H on 18 Mar 2024
We are happy to see that you had a good stay at our resort! Thank you for leaving this review

10/10 Excellent

janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tracy H on 17 Mar 2024
We are so happy to see that you had a good stay our resort ! Thank you for leaving this review

2/10 Terrible

Shylah

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We were put in the West wing room 230, I’m honestly blown away over the fact that rooms are the prices they are, and in the condition they are. The rooms smell, they are beyond dated, the carpet is lifting and disgusting. I didn’t even feel comfortable letting my 3 year old sit on the carpet. There are stains on the roof, which I couldn’t tell was mold, or blood. The box springs are yellowing, hanging out the base of the bed. We were in the room for an hour and left to go home instead of staying the night. It’s really a shame this hotel is in the condition it is, the potential it has, it really could be amazing. The owners really need to give this a good look over. The hot spring pools themselves were good although do look like they could use a good cleaning. Overall won’t be back which sucks because we love the little town.
Response from Tracy H on 17 Mar 2024
Thank you for leaving this review

4/10 Poor

JACOB

Travelled with family
Should be clean anytime
Stayed 1 night in Mar 2024
Response from Tracy H on 17 Mar 2024
Thank you for leaving this review

8/10 Good

Parisa

Liked: Staff & service
Disliked: Property conditions & facilities
The building is too old but the pool is perfect
Stayed 1 night in Mar 2024
Response from Tracy H on 17 Mar 2024
Thank you for leaving this review

8/10 Good

Chunhao

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tracy H on 17 Mar 2024
We are happy to see that you had a good stay at the resort and you were able to relax and unwind. Thank you for leaving this review.

6/10 Okay

Doug

Travelled with partner
Liked: Cleanliness, amenities
New owners are working on upgrading the property which is a bit tired. They also appeared to be a bit understaffed. Lots of things are being worked on though, so hopefully things are moving in the right direction. Hot pools are still great for a therapeutic soak and the lake and beach areas are lovely. A great setting!
Stayed 1 night in Mar 2024
Response from Tracy H on 14 Mar 2024
Thank you for leaving this review

6/10 Okay

Demetrius

Travelled with family and small children
Liked: Amenities
The room are in need some love. And staying there for 3 days and we don’t even get the garbages take d from the rooms.
Stayed 3 nights in Mar 2024
Response from Tracy H on 14 Mar 2024
We are sorry you experienced this. We hope to put a more positive memory on you next visit. Thanks for leaving this review

10/10 Excellent

Loris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from molsen on 14 Mar 2024
Thank you for your feedback, we hope to see you again!

10/10 Excellent

Mardi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools are the star of this resort. Lovely in all types of weather (and it was pouring rain while we were there). The pools are inviting, great mix of temps, and people are friendly. Staff do a great job keeping this complicated facility clean and functioning.
Stayed 1 night in Mar 2024
Response from Tracy H on 13 Mar 2024
We are happy to hear that you were able to relax while stayed at our resort. Thank you for leaving this a review.

10/10 Excellent

Aubrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very friendly and very attentive. Hotspring is magnificent!
Stayed 1 night in Mar 2024
Response from Tracy H on 13 Mar 2024
We are so happy to hear that you were happy with your stay and with or staff. We are glad to hear that you were able to relax and unwind while staying at our resort. Thank you for this review.

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to rest & relax!
Stayed 2 nights in Mar 2024
Response from Tracy H on 14 Mar 2024
We are happy to hear that you had a great time and that you we are able to relax and unwind. Thank you for leaving this review.

10/10 Excellent

Ana

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from molsen on 12 Mar 2024
Thanks for your feedback, we do hope to see you again.

10/10 Excellent

Salvador, Antioch

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at Customer services when we check-in , she was extremely helpful, professional and understood our needs. She accommodate us the best eay she could. Was very nice.
Stayed 2 nights in Mar 2024
Response from Tracy H on 11 Mar 2024
We are so happy to hear positive comments. I am so happy that were able to make you stay all that more positive. Thank you for leaving this review.

6/10 Okay

Heather

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from molsen on 12 Mar 2024
We appreciate your feedback and hope to see you again.

8/10 Good

Malgorzata

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Tracy H on 11 Mar 2024
Thank -you for leaving this review

10/10 Excellent

Arman

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel
Stayed 1 night in Mar 2024
Response from Tracy H on 10 Mar 2024
We are so happy to hear that you had a good stay at our resort and were able to relax and unwind. Thank you for leaving a review.

2/10 Terrible

Jacqueline

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Poor front desk experience. Staff was unfriendly. Not a good start. Room in the main hotel is in need of an updated.
Stayed 1 night in Mar 2024
Response from Tracy H on 10 Mar 2024
Thank you for your review

10/10 Excellent

FengJun, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tracy H on 10 Mar 2024
We are happy to see that you had a good stay at our resort. Thank you for leaving a review.