Calle J. Escudero 702, Colonia San Felipe, Chihuahua, CHIH
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Great location! They make you feel at home. The rooms were clean and comfortable. The best thing is the amazing customer service especially from the lady that takes care of the breakfast buffet.
Lizeth
Stayed 2 nights in Sep 2023
2/10 Terrible
DAVID
26 Jun 2023
DAVID
Stayed 1 night in Jun 2023
6/10 Okay
Rita
Travelled with family
10 Jun 2023
Room was really nice. It was a 2 bedroom, the only downside was the smaller room didnt have a tv. The property was pretty, the ice machine didnt work. The outside pool was dirty. The inside pool was also alot smaller than expected. It is also needed to be cleaned.
I think the pictures are from when it’s still new it was not even close to the pictures. The couch had big stains and overall the cleaning could use an upgrade
Check in was a breeze. Room as clean and are is secure. Has great amenities, but we didn’t spend much time in the hotel. We were visiting relatives. The free breakfast was A . Everything was made fresh and plenty of options for the family. Will look to stay again.
The suite was roomy and met my needs well. I asked for cookware, and the hotel provided so I could cook in my kitchen. Hot breakfast was good. I used the heated, indoor pool twice and enjoyed it greatly. The hotel was about a mile from the city center. Public transportation was available nearby. The trip to/from airport or cross-country bus required a taxi ride.
William
Stayed 4 nights in Dec 2022
6/10 Okay
Abram
27 Nov 2022
Abram
Stayed 1 night in Nov 2022
6/10 Okay
Fabiola
13 Nov 2022
Liked: Staff & service
Disliked: Amenities
No tenían listo la habitación que ya estaba previamente reservada,el baño huele feo, las toallas están muy viejas,las almohadas son lo más incómodo que hay, el desayuno sabemos que es continental pero literal los frijoles eran agua. Lo único bueno de el hotel es el staff siempre muy atento y amable
The floor of the room was very very dirty I have a little
Baby he was crawling all around and his clothes and hands ended very very dirty, the bathroom without enough ventilation with black mold.
Briana
Stayed 3 nights in Mar 2022
Response from General Management Holiday Inn on 11 Apr 2022
We are taking measures on this issue as this is completely unacceptable. I want to express a sincere apology on behalf of all of our staff. We take very seriously our cleaning standards and will look further into this matter. I would appreciate if you could send us an email in order to give this comment a follow up. Thank you for taking the time and again please recieve a sincere apology.
10/10 Excellent
Bianca
19 Nov 2021
Bianca
Stayed 1 night in Nov 2021
Response from Holiday Inn & Suites Chihuahua on 22 Nov 2021
Gracias por su calificación, es un gusto ver que cumplimos con sus expectativas.
Great hotel with clean rooms. Great options of two pools. Also free breakfast was very good. The Wifi was slow but I guess if you are on vacation well that should not worry you. There a great coffee place at walking distance.
Verified traveller
Stayed 2 nights in Jun 2021
Response from Holiday Inn & Suites Chihuahua on 2 Aug 2021
Thank you for your feedback, we are very sorry for the Wifi issue. We have looked into it and it has been solved. Hope to have you staying with us again soon :)
Our family booked several rooms here for the weekend. Even though the room that I booked was not available upon check-in for my stay, I was pleasantly surprised by the excellent customer service and overall service that was provided. The front desk made things right later that day and the hotel crew went above and beyond to make our stay an excellent experience. I would not hesitate to stay there again.
Comfy beds, breakfast was okay but there service in the dining awesome, they went the extra mile to feed us after food service ended. Area was clean and I believe they remodel the hotel couple years ago.
George
Stayed 2 nights in Sep 2019
Response from Holiday Inn & Suites Chihuahua on 18 Oct 2019
It is a pleasure to read these comments. remember this is your home away from home :)
Clean large room with kitchenette, FREE breakfast continental and made to order and happy hour food and drinks
Verified traveller
Stayed 3 nights in Aug 2019
6/10 Okay
Verified traveller
Travelled with family
29 Jul 2019
Disliked: Cleanliness
Room size and setup was great, with living room and kitchen areas. We did find the carpeting was not vacuumed and the kitchen floor was sticky, looked like someone had dropped a drink and it was not mopped prior to our arrival. Hotel location is not within walking distance to anything but hotel van will take you and pick you up which worked out great for us. Staff was ok. Felt a bit uncomfortable with area as we drove up very dark street and barbed wire around the facility wall did not give us a great sense of security for the surrounding area. They do have a gated entry and a security guard on the premises. Free breakfast offerings were ok.Overall hotel was ok.
Our check in experience was excellent, we had just arrived from El Chepe and the concierge was very hospitable, offering us free transfer, packed lunch because of early departure, wake up call and free happy hour drinks. Impeccable service and welcome. Our room was impressive like a suite!
April
Stayed 1 night in Apr 2019
Response from Holiday Inn & Suites on 27 May 2019
It is a pleasure to read this great review regarding your stay with us. Please consider us your home away from home. Thank you again.
love the manicured grounds and security the breakfast was great shot a little pool after breakfast. I will definitely be staying here when I travel to Chihuahua this was my second visit in one month
Robert
Stayed 1 night in Jan 2018
Response from Holiday Inn & Suites Chihuahua on 22 Jun 2018
Dear Robert, it is a pleasure to read comments like yours please know that you have a home away from home here at the Holiday Inn & Suites Chihuahua. It would be a pleasure to have you stay with us again in a near future.
The hotel room is huge with full kitchen, an nice indoor pool.
Eduward.
Stayed 1 night in Dec 2017
Response from Holiday Inn & Suites Chihuahua on 7 Dec 2017
Thank you for taking the time to write your review. It is a pleasure to know you were satisfied with your stay. If there is anything else at all we could do to make your stay even more pleasurable on a next visit please let us know. Thank you again.